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I just purchased this theme and it doesn’t seem to have many of the features listed on the Details tab. Also, I can’t find the theme documentation.
It has been several days and no help. Also, looks like several other people in the comments above are having the same problems. I am starting to wish I didn’t purchase this theme. I have also submitted a ticket through the official support website.
I a problem. The plug in Types does not want to install. It gives me this massage: “Something went wrong with the plugin API.”
Hello again. Is there a way for having your site looking fine in mobile devices with latest versions of wordpress and plugins? You can check your theme here in a mobile device: https://demo.myherothemes.com/barkingdog/
Thank you very much
During installation of DEMODATA.xml there are 2 errors: Failed to import Media “map-pin”
Failed to import Media “contact-img1”
What should I do? The theme does not work correctly. When I go to the website preview, I do not have a demo like you show on your live demo
Contact our support please. We can help you https://themeforest.net/user/pego
Hi, I purchased your template just over a year ago, and I have never had access to use Visual Composer. Can you provide me with the license activation so I can use this plug-in please? Thanks
we have an extended lincece for it, so we update it via theme updates. In the documentation there is a step by step tutorial on how to update theme as well as plugins.
Please, could you help me. Why can’t i see the map i put in my page contact using google maps in visual composer. I generated an appy key for google maps
do send us an access via email: firstname.lastname@example.org and we can check this for you.
Hello, please, is there a way for take the images of team members centered on the page? https://imanguxara.com/nosotros/
Thank you very much
go to theme options under general and find field for adding custom css. Or if you open file style.css and add this lines of code at the bottom:
text-align: center !important;
float: none !important;
display: inline-block !important;
Thank you very much but… it doesn’t work. I put the code first in options and in the style.css file later
you codiped the < code > tags also. Remove them. and keep just the CSS code.
Sorry. Thank you very much
Hey, i have a serious problem and need your quick help. After the latest wordpress update my theme does not work properly. I miss the portfolio folder in the dashboard – now the portfolio does not work anymore on the homepage and portfolio page. i can see the multiple grid with the images on the homepage, but i can not play the slideshows when clicking a single impage of the portfolio grid. it must have something to do with the update of wordpress. could i give you my account informations, so you have a look? i love the theme and really need it for my business. thank you so much. sincerly, isa
we replied to your mail. Do reply there.
hello,i lost my portfolio folder and the pictures behind ist.can you help me?thanks.isa
not sure what you mean. But we replied to your email. Do reply there with an access to your site.
Hi, is it easy to remove Buy button and Blog stuff?
sure, they are just menu items. You can arange/delete/edit them as you want.
If you have any other question, feel free to ask us.
I’ve bought your theme more than 1 year ago. Now Visual Composer doesn’t work anymore. Do you know if it is due to a new release of wordpress? I cannot find any update of the theme. What should I do?
Sorry, just followed your instructions! Thanks a lot!
I purchased this theme a little while ago. However, now my Visual Composer will not work as it mentions that an update is required and it now requires a license key?? Do I need to download the template again and reinstall this?
we send plugin updates via theme updates. So do update the theme as well as plugins. Check the last chapter of the documentation on how to update plugins.
Can I use lightbox in portfolio?
all portfolio items now go to a single portfolio page. In order to make just pop up, code chcange is required or by using just a gallery. Would this suit you?
Hi Pego, I have just emailed you via the ‘Contact author’ button regarding a few issues – new to the site so hopefully that is the correct way to open a ticket?
Please get back to me ASAP, thanks in advance.
yes, that is the right way. We ahve replied, do reply there.
Hi, thanks for getting back to me. I have replied to the ticket earlier today.
i really like the template! Is there a overview of all icons somewhere? I cant find something like that.
Thank you very much!
I’ve found the list in an earlier comment. Thank you!
Great, Thank you…
I’d like to know if it’s possible to add to my images the “portfolio-items-single-overlay-details type-light” effect.
These images are links to other pages of my site.
How can I do this?
Thanks, your theme is very beautiful, professional and clean.
this functionality is now set only for portfolio items. In order to ahve it on the images as well, code customization is needed. A suggestion is to make a new shortcode, so that this will not be set for all images. That new shortcode can provide this for an individual image.
Thanks for you’re quickly answer.
Just one more question…What shortcode i have to use?
Thanks for The help! Have a Nice day!
you will need to create a new shortcode. Such shortcode does not exist in the theme.
Thank U very much! Best regards,Violetta
Hello. Great theme and I am really excited to use it with my existing site. But I don’t see the custom page settings that are detailed in the documentation. When I follow the instructions on adding a new page, I don’t have any Title Settings. What am I doing wrong? Thanks in advance.
it seems that you have left out an installation step: making an import for Types. Do import it.
I have a strange issue. The page-title-wrapper height issue but only on mac el capitan os.
can you be a bit more specific/detailed about the issue? Can we get an url to your site to check?
sorry for a late reply. We have just update to el capitan and get the site ok. Are you still having issues? IF yes, can you send us an email via the contact form on our Themeforest profile?
Hello. I am having some issues with the contact form.
- When you click in the name or email fields, then type characters, no letters populate the boxes until you click out of the box.
- If I type a valid email address, it tells me it is not valid.
- Also, if you submit the form and an error occurs, the boxes are not clickable to correct the mistyped fields.
Please help! Great theme, thanks!
please contact us over our themeforest profile and send us URL to your site with some admin login and we will look into
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