TieLabs

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114 comments found.

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abdulaziz_almala@hotmail.com

I purchased the Sahifa theme and love it. I’m interested in getting the Basata theme. Can you tell me, does that theme have a header or ability to add one? I didn’t see one on the demo of the theme. Thanks!

Hi,

Unfortunately, it doesn’t support that it available as sidebar only

Hello

can I change Basata settings to arabic? and how do that?

Hi,

Unfortunately, it is available in English only

Please note that, Right now, all support will be conducted through our support forum http://support.tielabs.com/

Thank you, we look forward to serving you!

How do I make the image on the left sidebar to just be solid white? I tried to upload a plain white image but it’s added some kind of shading.

Hi,

Thanks for purchasing our product! All support is given through our Support Forum. Please create a support request there, so we can better assist you

Thank you, we look forward to serving you!

Really nice job! Amazing work! Follow me

Hi there,

I think the posting instagram status doesn’t work, even in your demo. Can you check what’s wrong with it?

Thanks

Hi,

Thanks for reporting this issue … we will check it and provide a fix in the next version soon

best regards

Hi,

i want to ask if i can change easly between arabic and english content, because i will write both languages and my readers will choose to switch between languages ??

Thanks

Zuhair

Hi,

Thanks for your interest in our theme

You will need to use a multi languages plugin like WPML

best regards

Dear

I tried to translate the page content specially the author bio but it still shown in one language, how can i create all content in two languages ( im using WPML)

Best Regards. Zuhair

Hi,

Thanks for purchasing our product! We just sent you a new password to your email mail@marco--.com

Now You will be able to access our Support Center Please open a support ticket there, so we can better assist you

Thank you, we look forward to serving you!

? How do I update this without losing any settings I have set up for the current version?

Hi,

Thanks for purchasing our product! All support is given through our Support Forum. Please create a support request there, so we can better assist you

Thank you, we look forward to serving you!

Hi

Im using Shaifa theme, just purchased the Basata theme and having problems with the tooltip shortcode.. I think it’s not working correctly. Any ideas?

Also – both themes are awesome!! Very smooth & very powerful. Thank you for sharing these items!

Hi,

Thanks for purchasing our product! All support is given through our Support Forum. Please create a support request there, so we can better assist you

Thank you, we look forward to serving you!

I really don’t have time for that chasing game. Tell you what – why won’t I go and purchase a bug free theme and why won’t you go and debug yours. When you test your theme, put it back on the market..

As of for now, Kindly explain to me your refund policy for non-working themes. I hope you understand it is no longer a “support” issue.

Hi,

- As mentioned in the support tab http://themeforest.net/item/basata-retina-responsive-wordpress-blog-theme/6271813/support we provide support via our support forum only

- Tooltip working fine here without any problems http://themes.tielabs.com/basata/shortcodes/ so please open a new ticket in our support forum with all details so we can better assist you

- For refund please check this https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thank you, we look forward to serving you!

Hi, Could you say me if there is a place where to see which files need to updated for each new version of the template ? Because I made changes in the theme’s file and don’t want to upload the all folder… maybe there is a logfile somewhere ? Thank you in advance, Regards

Hi,

Yes, you can check the changelog.txt file in the theme downloaded packge

Best regards

Hello, my web designer installed this theme on my website. Now, when the website loads the white loading icon on the left sidebar doesn’t go away. The website keeps on loading ad infinitum. Kindly help! I am not very technical.

Hi,

Sorry, Did you purchased the theme ? I couldn’t see your purchased badge !! if you purchased this theme please open a support ticket in our Support Center

Best regards

Hello .. I use Basata – RTL language .. how can I reduce the space between two posts in the main page !

Hi,

Thanks for purchasing our product! All support is given through our Support Center. Please open a support ticket there, so we can better assist you

Thank you, we look forward to serving you!

Can we have Guest blogging (Content posting) option in “Basata – Retina Responsive WordPress Blog Theme”. I want my guests to post content with and without logging into my website. Is it possible, if so,please provide me with screen shots.

Hi,

You will need to use a third-party plugin for the front end posting

best regards

Hey, If I bought this theme, can I use it for my website and my partner’s website too? i.e. two usages on two different websites on the same host. Is this allowed through the regular license rules? knowing that usages are personal—no profit is generated through it.

btw, I’ve looked at 60+ WP themes for personal websites. Your theme is literally the best on all levels! +1 for the RTL support for Arabic language :)

Hi,

Thank you for your interest in our theme.

According to the regular license ( for all themes on the ThemeForest ) you have to purchase a regular license for each website Please check the license terms here http://themeforest.net/licenses/standard

Best regards

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