Unable to import demo data without contacting Support first. Documentation is out of date. Do not buy!!!
Author response
You must be missing something because the theme and its demo import etc working fine for 3000+ customers and that's why I requested you to contact our support on support forum. I still request you to write in our support and we will provide all possible support to you.
For documentation, it covers all important topics regarding our theme, I still request you to contact support for any query and we will guide you as much as possible
So many bugs and outdated documentations
Author response
Did you contact support? Please write on http://support.the4.co and our support team will respond to you. Our theme is being used by 3600+ happy customers with 4.5 starts in reviews. Hope you contact us and we will try to resolve your issues as much as possible
many bugs, not working, this theme not buy it again, not buy it.
Mie Tran is very nice and helpful. I really confused about code. she is very patient and answer me in 1 day. thank you very much!
by tlq 4 months ago
Great support!
Theme is very flexible and allowed us to create a great Shopify store.
You are doing your best to help me, I really appreciate it. Thank you very much.
I bought it 5 days ago and unfortunately it does not work for me. Creating a ticket for support gives me an error out. Support response by email comes after 24std. If you resort to a template, then you have a situation where it must go quickly. And unfortunately in this case it is not fast enough for us.
Thanks, Mie Tran for your support. Fast, accurately and very good
Great support!!
good support
Great theme, great service, the team is very helpful and professional, I recommend without hesitation !
Very prompt and courteous service, Mie Tran solved my problem because Basel theme is not suitable for shopify 2.0 version.
Great customer support.
by siswo 1 year ago
Fast response and support Sarah
Edited rating: Earlier I had given 1 start owing to reduced options for different sections than the lower version.
But customer support promptly and quickly resolved my issues. Kudos to support for resolving all my issues in a short span of time.
