Reviews for Basel - Responsive WooCommerce Theme

Reviews for Basel - Responsive WooCommerce Theme

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Cart 9,923 sales
Recently Updated
Well Documented

529 Reviews

for Feature Availability

Very good theme. Online store as well as corporate site features, both are supported.

for Customizability

I leave four stars because the theme is not compatible with Elementor( The most popular builder ) out of the box.

for Customizability

It is a great theme which is based on older versions of Woodmart . For me it is also highly appreciated. Header builder would have been a nice addition though and may be you should consider it. The great thing with Xtemos themes is that they are stable and if you are an experienced user you hardly need support. I have stopped using any other themes. I think that Xtemos have all I have wished for from a theme seller and the most important they are stable value in Envato. Last but not least, thank you for respecting Wpbakery users and keep supporting it. Keep up the good work!

for Feature Availability

This is basically your Woodmart theme with less features but same price.

Author response

Hello,

Thank you for your feedback.

WoodMart and Basel are totally different in terms of design and some functionality. Yes, some features are missed compared to the WoodMart theme. But again, it is a different theme and shouldn't be exactly like our WoodMart. We would be happy if you could change your rating. Feel free to reply to this email directly or create a topic on our support forum if you have any questions. We would be glad to help you.

Kind Regards

for Bugs

This theme is quite slow and we have experienced regular bugs since the first install in 2020. The theme breaks with updates. Currently we will need to go through a lengthy procedure to update the theme hoping that we get most the the pages working. But over time with no change the site features breaks downs regularly. We keep restoring the old backups and trying to update but will probably need to redo many of the pages and widget with the newly purchased version. If I had to do it again I would not choose this theme. This is not a problem we had with the other theme we used for most websites. Support is good and quick to respond but we keep facing new bugs when trying to update the theme which no longer works with the current version of WP.

for Other

it's great but as you change few features and my theme breaks so need to support but it 41$ which is unfair as the new theme is 59$ so need a favor.

for Customizability

What a theme! And i have bought a few, believe me, this is by far the best!

for Customer Support

The theme is versatile and adaptable, simply put, it's excellent and there's no question about that. There's also one more thing I'd like to mention and it is fast, reliable, solutions oriented customer service. Elise, you rock;) All the best!

for Code Quality

Template is too slow, support wasn't able to help us resolve it.

Author response

Hello,

Thank you for the rating and sorry that you faced problems working with our theme.

We have checked all topics from you and see that all the problems were resolved by our team. Also, you haven’t contacted us about the page speed. Check all the topics here https://xtemos.com/forums/users/bluestone/topics/

Anyway, the website speed depends on a lot of different factors, not the theme only. Write us a message using the contact form on our profile page or reply to this email. We will check your website performance and give you our advice about how to improve your website speed.

Kind regards

for Design Quality

Liking the theme so far after some initial niggles.

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