Reviews for Basel - Responsive eCommerce Theme

Reviews for Basel - Responsive eCommerce Theme

4.91 (517 ratings) 4.91 stars
Cart 9,369 sales
Well Documented Envato Checkmark

517 Reviews

for Code Quality

Template is too slow, support wasn't able to help us resolve it.

Author response


Thank you for the rating and sorry that you faced problems working with our theme.

We have checked all topics from you and see that all the problems were resolved by our team. Also, you haven’t contacted us about the page speed. Check all the topics here

Anyway, the website speed depends on a lot of different factors, not the theme only. Write us a message using the contact form on our profile page or reply to this email. We will check your website performance and give you our advice about how to improve your website speed.

Kind regards

for Customer Support

I bought a lot of different themes, and for me, Basel and Woodmart are the best and most flexible themes around for me, with incredible support.

for Design Quality

Easily one of the best looking themes out there.

Just wish it had Viber support as well

Support is top notch. The developers and support team are top notch and they help even on the most trivial problem which are out of their scope.
Just one request , i know woomart is their hotselling product but please add some more advanced improvement for css and js, maybe decreasing their size and increasing the page speed. Also add elementors widget for it too. Since elementor is whats in trend and u guys have elementor widgets for woomart. I believe it will not be that hard. Also add css generators to decrease load time and remove irrelevant code.

for Feature Availability

You can literally create any type of eshop you want!
The only problem I encountered is that when you update the theme the home page and some other features mess up a bit and I have to redesign them.
Other than that, it is probably the best premium theme I ve ever worked with.

for Design Quality

I think this is a very good template for e-commerce and good support team!

for Customizability

The best theme forever for all eCommerce users. This is my first Experience with an Ecommerce website. I start with this Theme. Really it's amazing. I want to give you one suggestion for this theme developer. Kindly make Header and Footer Customization with WP Bakery. Like Page. You can check (zephyr theme) for reference. Also, you can add more features of Ecommerce to your design. I will recommend it to all my designers.

for Customer Support

I just had an issue with the template updating and got the problem solved within hours. I had not given a rating before but I think these guys deserve it

for Flexibility

Perfect Customer, support, feature availability and documentation

for Other

My priorities are speed + findability / searchability + ergonomic UX on mobile for shop AND blog (rather a magazine). Findability concretely means filters, swatches, clear layout, ergonomic contextual menus.

I use Basel now for 2 years. Meanwhile, I tested and audited in depth cc 15 themes. And decided to stay with Basel, since it proved to have the BEST COMPROMISE I found between capabilities / speed / CSS weight & quality / UX on mobile. Shoptimizer & Woondershop are much faster but just for Woo. Astra / GP pro have far better CSS / speed but very far to have & propose same capabilities, esp on mobile. Others here are slower, or too CSS bloated; at least, I did not find (or missed?) a better one than Basel.

My Stats: avg pageload (google analytics) is 3.7", with 60% mobile share, 30% foreign visitors; site visits are 40% shop & 60% blog, content rich but optimized. It's obvious though that speed would be much better with last generation CSS + fewer dependencies + higher integration within Wordpress core

Currently switching to Gutenberg / Generateblock, since GB pages prove to load faster on complicated articles, and incredibly reduce CPU use, enabling cheaper server config compared to WP bakery & Elementor.

Support: I have been harassing many (Kinsta, Cloudways, Astra, GP, WPML, ...), chasing with hundreds of threads. Xtemos proved the best and most valuable. Why? Far less judgmental and far more fact based and problem / solution driven. Rarely shooting the ball in other camp, what is frequent elsewhere. And indeed, solving 99%.

Last, I unfortunately tested 5 hosts and most of cache plugins to find the best for me (always a nightmare to migrate!). If your store really matters and has more dynamic content (filters), and if speed is important for you, focus on finding the right host. The speed differences between hosts are high, when the impact of cache plugins on woocommerce proved tiny for my site (it's different for static pages).