Web Themes & Templates

Reviews for Basel - Responsive eCommerce Theme

483 Reviews

for Other

Great theme, BUT it scores extremely low on Google Pagespeed Insights, and there's a lot of non conforming code and design flaws in its "backend", so many render blocking resources, so many unused CSS, a lot of room for improvement, hopefully the developers will start working on it soon

xtemos

Author response

Hello,

We appreciate your feedback and very sorry that you faced problems while working with Basel.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don't have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations. We suggest you read an article from the WP Rocket team - one of the most experienced companies in terms of WordPress optimization. https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Basel has optimized HTML, combined JS scripts, minified CSS, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme's speed and listen to all our customers' reports. We release updates every 5-10 weeks so if any performance problems are reported they will be fixed asap.

So again, thank you for your feedback but we hope for your understanding and so you can fairly rate our theme. And we would be happy to do our best to help you if will have any questions related to our theme directly. If you want to return your money back, you can request a refund here https://themeforest.net/refund_requests/new

Thank you in advance.
Kind Regards.

for Flexibility

You people have created a splendid theme!
I would make some additions to make it perfect, but overall it is the best theme I ve used so far.
Great design, easy to customize and full of features!
A bit (just a bit) slower than I would like it to be.
Good job!

for Customizability

Please add floating responsive chat support and customization tool like yellow pencil. Improve detailed documentation in personalization settings, show examples within setting description

xtemos

Author response

Hello,

Thank you very much for your feedback. Our theme supports floating chat and if you have any problems with that, you can create a topic on our support forum and we will help you asap.

Kind Regards

for Customer Support

They have a great customer relation team. When you stuck in something, open a ticket and get help. Also, it's not only the customer team's greatness... The theme options are limitless... You should definitely choose this theme. You can build any website you want. Thank you Basel Team.

for Customer Support

Sarah has helped is with various problems and continues to give us good support

Very happy with the theme and the the4.co support

by
by
by
by
by
by