1,344 Reviews

for Customer Support

As many other reviewers have stated - the theme is buggy and breaks frequently. The documentation for the theme is poorly developed and customer support isn't what I would hope a reputable company would provide.

As an example, Woocommerce had a recent update. After the update our company e-com site broke to the point that orders could not be accepted. Below is the response I received from the developers, regarding my support request.

-----------------------------------
Hello there,
you do not have to follow the woocommerce stastus update dictat because the theme has its own templates
however the theme is still not compatible with the latest woocommerce update
we will release Bazar Update today, so you will able to download the update as soon as themeforest will make it available

Best regards

YITH
---------------------------

How is it acceptable to market a theme as a Woocommerce compatible implementation, and then tell people to ignore the Woocommerce updates when the theme breaks?

Maybe, it's just me but it doesn't seem like they want or care to provide the service after the sell.

Sara_p

Author response

Hi there,
we are sorry to read that you are experiencing these issues with Bazar theme. The WooCommerce update that broke the site has been released one day before you updated it, but, as you should know, we need the time to test the theme with the new version of WooCommerce and to apply the necessary fixes.

We always recommend that you make sure the updated version of the theme has been released in order to avoid big issues like this.

Moreover, as good practice, we always recommend you do not update the plugins and themes on your production site when it comes with big updates like WooCommerce version 3.3. It's good practice to test big updates like this on a backup copy of the website.

Besides all this, though, the update has just been released and fixes all the compatibility issues with WooCommerce v. 3.3.

Please, do not hesitate to contact us if you had any further questions.
We'll be glad to help. :)

for Flexibility

That´s really a great theme for ecommerces. I highly recommend it!

Yet another update and yet another day wasted trying to fix my broken site as a result. THE WORST THEME EVER! DO NOT PURCHASE!!!!!!

Sara_p

Author response

Hi there,
we are sorry to read that you are having issues with the updates of the theme. Can you, please, let us know what are the issues about in detail? We will investigate further on this. Thanks

for Other

Liability ---- They mess up stuff and they don't want to be responsible.

Sara_p

Author response

Hi Dario,

we are sorry for your disappointment. We wish to specify that our support policy doesn't allow giving technical assistance via ThemeForest comments since we need to check the website to fix problems.

Can you give us more info about your problem and if it's related to the latest Bazar update? Thank you.

Best regards.

for Customer Support

Many bugs inside this Theme, it is a really fragile theme and to extend support you need to pay 45.50$ which is crazy for a 64$ theme.... Almost every update they publish the theme breaks.

I have been developing with HTML, PHP & CSS for 9 years so I doubt if its because of my knowledge. The bugs happened because the structure of the files are not flexible. Almost any change that you do to the core will ruin the functionality which is not how a theme should be - UNLESS the Author is striving to give support all the time...

Sadly this theme does not work good with RTL because the way it is coded, If you are looking for a good RTL WooCommerce shop do not buy this one, it will not help you.

A personal note for the makers (Sara_p), it is really disgusting that for a $64 theme I have to pay $45.50 for support. I have over 20 themes from themeforest and NONE of them act like yours (breaks every updateeeee) It almost seems that on every update, you make problems so people will renew support to BUY your help.

VERY disappointing and will never purchase from your company another theme till you will revise your customer support.

for Bugs

Slow.
poorly coded, cluttered.
Bugs.
In some posts randomly allows pending track back comments to show up allowing spammers to pummel your site.

for Flexibility

bad flexibility for different languages

Sara_p

Author response

Hi there, we were sorry to read the review you left, can you please provide us with some more context about the issues you are experiencing with the theme translation?

for Other

Do not buy this theme unless you are a very knowledgeable and technical user. It's taking me a lot of messing around with file extraction to upload the theme (other themes you upload the whole zip as is but this required extraction of the theme file and then extraction of plugins, each of all these mentioned having to be uploaded separately). Then after all that when trying to import demo content as per instructions in the documentation I got an error message : cannot write cache folder. This led to complicated instructions about messing about with filezilla and setting up an ftp account etc etc etc. I'm on Bluehost . It's taking me days of messing about just to find out how to get started. Hate to think what lies ahead !!

Theme full of bugs and slow updates. This theme is outdated and not worth the money anymore.

for Bugs

Theme full of bags. It is nice theme but there a lot of errors.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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