71 comments found.
Good morning, I have a web site running. I bought this theme to change the one I have. If I install the demo, will my pages be deleted? Thank you.
Hello, thank you for contacting!
No, your pages won’t be deleted but they will be mixed with the demo content pages. We should draw your attention to the fact that we can’t guarantee that the content made with help of some other theme will be displayed and function properly when Be Fit theme is used. To avoid possible issues with the theme functioning and content displaying there is a need to recreate content from scratch using post types, shortcodes and widgets provided by Be Fit theme.
Should you have any questions please feel free to contact us at https://cmsmasters.net/help-center and our support agents will be happy to help!
Thank you!
Good morning, Is this theme compatible with Worpdress 6.1 and PHP 8? Thank you.
Hello, thank you for contacting!
Yes, the theme is compatible with Worpdress 6.1 and PHP 8.
Should you have other questions please feel free to contact us at https://cmsmasters.net/help-center and our support agents will be happy to help!
Thank you!
Hello, thanks for contacting!
There are no known issues with the current theme version functioning. Please make sure to use 1.1.8 theme version that is available for download at the moment.
To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as be-fit/be-fit). I recommend you to rename the theme version you used previously (for example name the theme folder “be-fit-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins as it is noted on the WordPress admin panel after the theme is updated.
Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
Another way is to update the theme automatically. To update the theme automatically you should use the Envato Market plugin. After activating the plugin, click on the “Envato Market” icon from the left sidebar. To generate your Global OAuth Personal Token click on this link https://account.envato.com/sign_in?to=envato-api and login using your Envato Market login details. Please copy & paste your unique token into the Envato settings inside your WordPress dashboard and click on “Save Changes”. Once you have configured this properly, you will see a screen where you can install or update your already purchased plugins & themes.
Please note that in case you modified the theme files (theme code) and update the theme via Envato Market plugin changes that you implemented will be lost because new theme version will overwrite the theme version you use at the moment.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, wrong download package to get the template after buying (got be clean instead of be fit) a solution to get the right one ? thanks
Hello, thanks for contacting!
We re-checked the theme archive, could you please download the theme once again? Besides our support team sent the Be Fit theme archive to you, please check your inbox and spam folders.
Should you have any questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Text Block Shortcode appears to be complete blank and we cant change content any more. Our theme version is 1.1.2. Any solution to this or we need to upgrade?
Hello, thank you for contacting!
The issue you have is caused by WordPress 5.6.x update. Our developers are working on the theme update to make it compatible with the current WordPress version. The theme update will be uploaded as fast as possible and will be available for download as soon as it passes approval from Themeforest reviewers, appreciate your patience.
As a temporary solution to make Content Composer function correctly with WordPress 5.6.x we recommend to use Test jQuery Updates plugin and Classic Editor plugin with the following settings.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hello again from cmsmasters team!
We are glad to inform that Be Fit theme is now updated to version 1.1.6 – this update addresses issues caused by recent WordPress versions and includes the required plugin updates, along with other minor theme fixes. Please go ahead to download and update the theme on your website.
When doing this, please make sure to update the theme plugins and clear your browser cache after the theme update.
Should you need any assistance with updating the theme, please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
I’m using this theme for a long time, but I’m facing more and more problems with plugins included in the theme. First was the timetable plugin stopped contact form 7 by sending out customers messages. After deactivation timetable everything worked fine. Now I’m having problems with the CMSMasters Content Composer Version 1.8.0 and Wordpress Ver. 5.6. By creating a new site Content Composer will not open. Only the classic Editor or by using “Disable Gutenberg” plugin, I see the normal editor. It’s really frustrating.
Hello, thank you for contacting!
The issue you have with a Content composer plugin is caused by WordPress 5.6 update. Our developers are working on the theme update to make it compatible with the current WordPress version. The theme update will be uploaded as fast as possible and will be available for download as soon as it passes approval from Themeforest reviewers, appreciate your patience.
At the moment we can recommend you to use WordPress 5.5.3 version in order to avoid possible issues with the theme functioning. You can downgrade the WordPress version using the plugin.
Speaking about the Timetable problem – it isn’t a typical one and there is a need to investigate it from your end. Please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
How can I access the visuals in the demo
Hello, thank you for contacting!
The easiest way to make your site look like our demo one is to import demo content. The theme comes with a .xml file that allows you to import all the pages and posts like they are on the demo site.The theme documentation contains rather detailed instructions concerning the demo content import.
Please note, that all images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them.
Personal assistance is provided via tickets system – should you have other questions please submit us a request at http://cmsmasters.net/support/
Thank you.
is compatible with elementor?
Hello, thank you for contacting and for your interest to the theme!
The theme comes with a custom Content Composer created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged.Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements.
Speaking about Elementor – we didn’t test its functioning with the theme and thus can’t guarantee 100% compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, all cmsmasters-contact-form-builder Forms are broken. A first fix in jquery.validationEngine.js fixed a problem with deprecated ”.live” call. Chanced to ”.on”. But second problem all Forms get an 500 error on submit. If i delete all code from form-builder-sendmail.php the form show no errors, but send mail not working. Need Support. Thank you very much.
Hello, thank you for contacting!
Please note that CMSMasters Contact Form Builder plugin is considered to be obsolete after WordPress 5.5 update and we recommend to use Contact form 7 plugin instead in order to avoid possible issues with the theme functioning, appreciate your understanding.
Should you have further questions please contact our support team at http://cmsmasters.net/support/
Thank you.
I cannot update the custom fields on the pages, how should I proceed? I change the image address, only it does not update
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Can I import the demonstrative theme from that theme?
Hello, thank you for contacting!
There is no trial/demonstrative theme version that can be offered, appreciate your understanding.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Este tema demonstração não vem incluso?
Hello!
The easiest way to make your site look like our demo one is to import demo content. The theme comes with a .xml file that allows you to import all the pages and posts like they are on the demo site.The theme documentation contains rather detailed instructions concerning the demo content import.
Please note, that all images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them.
Please note that support is provided via personal tickets and in English only, appreciate your understanding.
Should you have further questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Hello, thank you for contacting!
Personal assistance is provided via tickets system, appreciate your understanding. Please submit us a request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
why does the mobile menu doesnt work i.e parent link in the mobile menu and there is sub menu also but under the mobile menu it doesnt open ?
Hello, thank you for contacting!
Personal assistance is provided via tickets system, appreciate your understanding. Please submit us a request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case. Screenshots of the problem and any other details will be highly appreciated.
Thank you.
Pls see Request #56490
Hello!
Your request is answered at the moment – check please.
Please feel free to contact our support team in case you have other questions.
Thank you.
Hello!
I have a question for you:
I never had any layout issues; last friday everything was fine but this morning I found out that some of my website elements are not displayed correctly on mobile and tablet landscape view.
For example: the menu and the footer are not centered in the homepage anymore.
I’ve never changed these elements using css code and everything is fully updated.
What do you think? What’s the problem?
Thank you
Hello, thank you for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end. Please contact our support team at https://cmsmasters.net/support/ and provide required credentials and our support agents will take care of the case.
Thank you.
Hello!
I have to add a clickable link into the copyright box. I tried with the HTML tags but nothing works.
How can I do that?
Thank you!
Hello, thanks for contacting!
The matter is that ‘Copyright Text’ field isn’t supposed to recognize HTML tags and we can recommend you to use ‘Footer custom HTML’ field for a purpose. https://www.screencast.com/t/hwQODXVoY
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, thanks for contacting!
On our demo site Calculated Fields Form plugin is used. Calculated Fields Form plugin doesn’t allow to export and import the forms that’s why there is a necessity to create forms manually. This functionality refers to the third-party plugin and we cannot change the exporting and importing of the Calculated forms. Besides the forms presented at our demo site are just examples and there is a need to change them in accordance to your needs anyway. Appreciate your understanding.
Here are settings used on our demo site, hope it will be helpful.
Please see the following article about the Form Builder features, it should be helpful.
Here you can find all documentation for the plugin.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
The contact form for my clients installation doesn’t work. Please advise.
Hi, thanks for contacting!
All personal assistance is provided via tickets system only, appreciate your understanding. Please submit us a personal request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hi,
I would like of change the logo of the footer, but I don’t find.
Hi, thanks for contacting!
You can implement needed changes here
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Thank you!
You are always welcome!:)
All the best wishes!
Can WPML be used to translate the site?
Hi, thanks for contacting!
The theme is compatible with WPML plugin.
Besides you can translate the theme using .pot file that comes with the theme – basically, this is a list of all words and phrases that are present in the theme, and you will need to go through it and add translations for them.
Theme documentation contains a rather detailed instruction on translating your website – please look through it, it can be helpful. (open index.html file that can be found at the DOCS folder you downloaded from the Themeforest together with the theme archive in any browser)
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Hello. The theme is not supported by version 5 of wordpress. The cmsmasters content editor is not working. Can you publish new fixed version?
Hi, thanks for contacting!
At the moment we are working on updates for WordPress 5.0 and Gutenberg and strongly recommend to use 4.9.x WordPress version in the meanwhile.
If you updated WordPress to 5.0 please install and activate the Classic Editor plugin and choose it here https://www.screencast.com/t/c6hH5OaiaR Thus there will be an opportunity to edit pages using CMSMasters Content Composer plugin. Classic Editor plugin can be downloaded here https://wordpress.org/plugins/classic-editor/
Appreciate your patience and understanding.
ok thanks. will wait for update
You are welcome!:)
Please don’t hesitate to contact our support team at http://cmsmasters.net/support/ in case you have other questions.
Thank you.
