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484 comments found.

I have a problem that is driving me crazy: Users can not enter their accounts through the frontend. When they try to sign in, the page just refreshes but not enter, on their own account or through Facebook . The system will not show any errors or anything , just do not walk , so the reaction is the same when you put the correct data or when you put the wrong key on purpose , just refresh and nothing else. If you create a new user you can get in, but if you come back later you can not enter anymore, you’d have to go create a new user again. Now comes the strangest : If is given the case you are a new user, you have created an account and get to order , such order appears in the admin with a dummy user that I created a few days ago . That is, last clients, each one different , besides not receive any order confirmation email , their orders appear to me on the panel with my dummy user data , only the email of the client is correct, although them of course when ordering have entered their data. I have to say that I removed yesterday the dummy user but still appears. Do you think if I actualize the theme could solve my problem?

Thank you for your help.

I still working to find solution for your site. just your site got this issues so I a bit confused.

How is he working???, because there is two days he didn’t came back to me website.

You are kidding me.

Hi, within the customer account, the wishlist and recent orders aren’t responsive. Do you have any update for this?

Hi There

We will check it and update it soon.

- Dzung

After submitting a order Under Thank you for your purchase…it says..

FATAL ERROR: Call to member function loadbyIncrementId() on non-object in /x/x/x/x/html/app/design/frontend/novaworks/bearstore/template/checkout/success.phtml on line 66

Can you help resolve this?

Hi There

Can you please give me access to admin and FTP to check it?

- Dzung

I have opened a ticket with NovaWorks Please reply?

have errors like : Strict Notice: Non-static method NovaWorks_ThemeOptions_Helper_Filter::applyFilters() should not be called statically … – in log file when I want to access product page details. please help asap.

I am not using Bearstore theme anymore. Just default – blank from magento and have that error. No products showing on bearstore theme when installed.

more :

Strict Notice: Non-static method NovaWorks_ThemeOptions_Helper_Filter::applyFilters() should not be called statically, assuming $this from incompatible context in /home/severinu/public_html/ on line 100 2014-01-29T13:04:19+00:00 ERR (3): Strict Notice: Non-static method NovaWorks_ThemeOptions_Helper_Filter::_applyShortcodes() should not be called statically, assuming $this from incompatible context in /home/severinu/public_html/ on line 102 2014-01-29T13:04:19+00:00 ERR (3): Strict Notice: Non-static method NovaWorks_ThemeOptions_Helper_Filter::add_icon_shortcode() should not be called statically, assuming $this from incompatible context in /home/severinu/public_html/ on line 222 2014-01-29T13:04:19+00:00 ERR (3): Strict Notice: Non-static method NovaWorks_ThemeOptions_Helper_Filter::applyFilters() should not be called statically, assuming $this from incompatible context in /home/severinu/public_html/ on line 54 2014-01-29T13:04:19+00:00 ERR (3): Strict Notice:

Please give access to admin and FTP I’ll help you check it. We are in holiday and come back in Feb 7 to resolve your problems.

I have 2 problems with the layered navigation. 1. Currently Shopping by: lists appear twice. 2. Anchor categories (color, size…) link error.

Please help me to fix these problems right after you come back. Thank you!

Happy Lunar New Year! :)

I have replied your email. to Ask Purchased code. Please reply it

I see what you mean. I’m working for the company and the previous web designer bought this template for the company thru her own themforest account. but I have a invoice number 6789183(oct 5, 2013). Please let me know…

I emailed you with the invoice.

Hi, I’m getting associated simple products in the homepage sliders when they’re set to not be visible individually. I should only see configurable. Do you have a fix for this?

Please give me your url to check it.

I’ve opened a ticket with url in there. It might be helpful for other users if you post the fix here, rather than you having to do it?


is it possible to add tab in products page? Did you have aan admin demo?

Kind regards Florian

Can you change the width of the
  • items in homepage flex slider?
  • Hello! I have the same Problem with filter dont work. Please help

    please tell me your email adress

    I have opened a ticket with NovaWorks Please reply?

    How many days to receive a ticket response on your support forum? [PUBLIC] Ticket #162573

    I have a homepage flexslider-2 products order problem. It does not follow the order given to the products in the categories.

    Always the same flexslider-2 products seems to has a problem, if you try to click on the image product, the link to the product page does not work.

    Could you help me please ? Please ! Please !

    Hi There

    I want you clear more about your problems?

    - Dzung

    This looks promising. However, I am not able to install the slider dummy data. The one click installer never shows the option. Any thoughts? Thanks.

    Can you please clear more. Our theme should working fine any where.

    The server was down (Siteground hosting). Totally unrelated to your theme. It si back up. Sorry for the confusion. The details via support system will work now.

    It resolved

    I just received a notification from envato about an update in this theme. I’ve download it again, but nothing new is explained in the changelog. Can you please clarify which updates were deployed?

    Hi There

    You can read it in theme description page.

    - Dzung

    Hello, a question, in checkout one page, don’t show the progress, i have to make some special configuration? the web is thanks.

    Hi, I got this theme and installed on my Magento 1.7 system. I have three stores in the same Magento, so algo three different themes installed. Everything seems to work fine but the ajax. I don’t know when you click on “add to cart” on the product list in one of the websites that hasn’t got this theme installed, the ajax calls the file /app/code/community/NovaWorks/Ajax/controllers/IndexController.php instead of the IndexController.php file by default. It obviously makes the button doesn’t do the job.. How can I fix this?


    Please, Any help? it’s being more that one week since the comment. Thanks

    You have replied questions done after mine and I’m still waiting… It’s important, please.

    Hi There

    We use Ajax cart extension so It call to /app/code/community/NovaWorks/Ajax/controllers/IndexController.php.

    What’s your problems with this?

    - Dzung

    Your support is really slow! Long and long time waiting for a ticket response!

    I opened for the third time a ticket support!

    Ticket #171866 – (the last one and the most urgent to solve please !!)

    Could you please help me to solve this problem ? I have a multilanguage/multistore web site I really urgent need to translate, only in the italian version, the text button of Ajax cart popup windows. You will find all the details in the Ticket #171866 on you support forum.

    Hoping for a quick resolution…

    I have buy this excellent module to manage menu, so I just wonder if this template easy for custom menu like that extension? or your template has fixed menu in code? Please let me know

    Hi There

    I didnt check this extension for our theme. But it should working fine.

    - Dzung

    Ticket #171866 Still waiting, still waiting. Please help me with Ticket #171866. Still waiting! You have the FTP access. You write me that you have access FTP problem… I provided to you the FTP data access but… I still wanting!

    Always waiting for your’s help!

    Please help me!!!!


    Is anyone else having troubles with checking out with Internet Explorer using paypal advanced? All other browsers work great but when I hit the submit button it hangs up. The order does go through but the customer isn’t notified on the website. They eventually get a confirmation email but are always confused.


    I have purchased your theme and have installed new One Page Checkout extension but currently, if we click the Cart button on the Right Top then the Proceed to Checkout on my website, we will be redirected to the old checkout.

    I realized I need to change the link for the “Proceed to Checkout” button. Could you tell me which file and what part I need to change in this case?

    Thank you so much.

    Still waiting for you help please!

    I have translated for you. You can go to app/locale/it_IT/Mage_Checkout.csv and change translate.

    I love you :) All the best!