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The contact form stopped working on my site. Although the messages are being send, I am not receiving anything. Please help


Did you changed something in the wordpress or the files?

1. If you changed something in wordpress, like installign a plugin, make sure did not created a conflict with the theme files.

2. If you did not changed anything, ask your hosting is they updated something. Maybe they block your emails. Some hosting requires now SMTP verifications for forms. And the form we use in the theme does not have this functionality.

Just tested the form. And the code submit successfully. This means the functions works well in the theme code. It’s definetily a server issue.

Check your spam folder also.



CrisaFI Purchased

List item/bullet – how to change and get rid of default one?

I’ve been trying to spot that from CSS-file but can’t find it. It’s bit annoying as it comes as default when making list item. Some plugin use just

    • elements so I would like to change that.
  • Hi,

    So you want to change the default styling we added for the UL lists right?

    Like the one found in the sidebar, and content, as seen on this page in the content

    The styling is found in each CSS color file. Go inside the CSS folder and see the colors styles. For examples:


    The bullet is found in

    a.more, .left13 ul li, .entry ul li, .sidebar ul li {
        background: url(../images/purple/bullet.png) no-repeat left;

    In the main style.css you find the padding and other general styles for the lists:

    .left13 ul li, .entry ul li {
        padding: 5px 0 5px 20px;
        margin: 0px;
        display: block;

    Hope this helps.



    CrisaFI Purchased

    Hi, that’s just what I was looking for. Big thanks! I should have checked there.. :)

    Hi I was wondering if you could help me please. A friend has asked me to upload some photos onto her gallery. She is using your theme. I can not for the life of me figure out how to add images! I’ve spent a few hours looking. Here’s her site – I’d prefer not to tell her that I can’t do it so was wondering if you could possibly send me the documentation that comes with the template please? My email is or may just explain it to me in layman’s terms. Thanks Emma


    We sent you an email with the documentation.

    See there the point nr 4E) Create a Photo Gallery page


    Thanks, haven’t got it yet though.


    I have double check the sent email.

    It’s sent at (Emma Chatterton) 8 hours ago.

    Check your spam folder too, maybe it’s there by mistake.


    Dear All, I can’t explain but somehow the contact “send” button won’t work anymore. Can you help whats wrong? The page is At the moment I have two contact form installed, as the contact form of the page won’t work – I installed easy contact form to catch the contacts until the regular one works again. Many thanks!

    Hi Annika,

    Just tested your form.

    It seems like the form is validating corectly. But after submit, there is no “successs message” apearing.

    If I have access to your files I would made some testing. But you can try to do this:

    1. Do you remember if before installing the other contact plugin it worked? Maybe this new contact plugin is creating a conflict in the code. Try to disable it for a second and test the form again.

    2. Do another test with another email adress added in the admin in the contact form.

    3. Try to add another contact title here

    “Anfrage über” without the dot ”.” before de. Dots can create conflicts in the php email titles.

    Let me know if one of these fixed the issue.

    We will continue investigating after with more ideas.


    Hi there, thank you for your reply. Unfortunately all three options did not help. 1. I installed the second plugin after the original one did not work anymore, I deactivated it to test, but the original one still does not work 2. Did that, did not help 3. Change the title, so it’s without a dot, did not help.

    Can I transfer you the login credentials so you can check? (If possible)? BR, Annika


    Yes if you can provide the wp login details we will take a look at the code there.

    But use our contact form , from the profile page-sidebar to privatelly contact us.