145 comments found.
Hello, I can’t access the support forum anymore. I always get an error “You must have valid license to access this topic.” But my purchase code is still valid.
There is a problem with the radio buttons on the checkout page: https://snipboard.io/IHxF2e.jpg
There is not enough space between the bullets and the shipping method. Could you please fix this?
Hi.,
Thank you for contacting us.
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
done 
Hi.,
We have resolved your query kindly check and let us know.
Please have a look: https://prnt.sc/d67U4zZMejKN
We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
Thank you!
Bought the theme on Monday. It’s been a week now and no reply to support ticket – any chance someone could take a look at my question? There is no demo content, and unyson doesn’t have any link to demo content – consequently no progress. Thank you!
Hi.,
Thank you for contacting us.
Please download the unyson plugin here: https://we.tl/t-mrU6PZLWCs
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If you face any difficulties Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you!
Hello, I created a ticket on the support forum. Could you please check my question?
Hi.,
Thank you for contacting us. We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Guys, please… We have a topic on themessupport.com but you are answering beside the point and do not read my questions. I already send my question 3 times in that ticket but you always reply to the first question without giving a solution.. Your answer: “just replace the image” but that doesn’t solve the issue. Please try it yourself before sending it to me. I’m getting frustrated
Hello, is this theme compatible with the Big Commerce plugin? Thanks
Hi Orchid2023.,
We have only tested our theme with the plugins listed on the ThemeForest page and have not conducted compatibility tests with any third-party plugins. Therefore, we cannot guarantee that the mentioned plugin will work seamlessly with our theme.
In general, our theme is designed to be compatible with most major plugins available in the market. However, we haven’t specifically tested it with this particular plugin. If you decide to use this plugin with our theme and encounter any challenges, we recommend reaching out to the plugin’s developer for assistance in resolving any issues that may arise.
Thanks!!
top menu cart remain empty after adding product addtocart. unable to login or register tried multiple time for support
Hi.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Hello, I’m trying to register on https://themessupport.com but it doesn’t work… I always get an error “The email address isn’t correct.” Could you please help me? I have a question about a bug on my website using the Beaux theme
Hi., Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Dear Author,
I recently encountered this error while I tried login on my Dashboard. The issue is related to the theme, I not well versed with PHP and DBs.
This is the error I am getting. Though the front end of website is still working.
Warning: Undefined variable $post in /home/u198239617/domains/letstir.com/public_html/wp-content/themes/beaux/functions.php on line 94
Warning: Attempt to read property “ID” on null in /home/u198239617/domains/letstir.com/public_html/wp-content/themes/beaux/functions.php on line 94 WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘AND comment_approved = ‘1’’ at line 5] SELECT SUM FROM wp_commentmeta LEFT JOIN wp_comments ON wp_commentmeta.comment_id = wp_comments.comment_ID WHERE meta_key = ‘rating’ AND comment_post_ID = AND comment_approved = ‘1’
Warning: Undefined variable $count in /home/u198239617/domains/letstir.com/public_html/wp-content/themes/beaux/functions.php on line 98
Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “show_star_rating_and_count_in_shop” not found or invalid function name in /home/u198239617/domains/letstir.com/public_html/wp-includes/class-wp-hook.php:308 Stack trace: #0 /home/u198239617/domains/letstir.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #1 /home/u198239617/domains/letstir.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #2 /home/u198239617/domains/letstir.com/public_html/wp-settings.php(601): do_action() #3 /home/u198239617/domains/letstir.com/public_html/wp-config.php(119): require_once(’/home/u19823961…’) #4 /home/u198239617/domains/letstir.com/public_html/wp-load.php(50): require_once(’/home/u19823961…’) #5 /home/u198239617/domains/letstir.com/public_html/wp-login.php(12): require(’/home/u19823961…’) #6 {main} thrown in /home/u198239617/domains/letstir.com/public_html/wp-includes/class-wp-hook.php on line 308
Please help me out, I know my support is expired but this issue happened on its own. I haven’t checked the website recently and suddenly I got this error.
Thanks in advance.
HI.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
Sent!
Hi.,
We have checked your credentials but unfortunately, they are invalid kindly share with us your valid credentials so that we can check and let you know.
Thank you!
Dear [WordPress Theme Developer],
I hope this email finds you well. I recently purchased your WordPress theme and have been working on optimizing it for better performance. However, I have noticed that the theme is not ranking well in GTmetrix despite trying WP Rocket and NitroPack.
I have conducted several tests and found that the issue is with the theme’s compatibility with these optimization plugins. I understand that different themes may have unique structures and requirements, but it’s important to ensure compatibility with popular optimization tools.
I am writing to kindly request your assistance in resolving this issue. Could you please look into this matter and suggest any possible solutions? It would be great if you could provide any tips or recommendations on how I can improve the theme’s performance.
I would appreciate any assistance you can provide, as I am looking forward to getting the best performance from your theme.
Thank you for your time and attention to this matter.
Hi Pierresokhn.,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Kindly contact our support team through the forum or mail your queries through our email id.
Thanks!!
Hi team, we have uploaded your theme and followed the instructions themes opened as a white page
Hi!.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi team i have sent you the credentials.
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Well, you deserve it. Such a beautiful customer service i highly recommend your team.
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
update for wordpress 6.2 please
Hi.,
Thank you for contacting us.
You can update the theme to the latest version of WordPress 6.2. If you face any difficulties while updating the WordPress version to 6.2 kindly get back to us.
We are happy to help you.
Thanks!!
Preview theme is not displaying properly
Hi Team, your support platform is not working for us, we tried reset password and tried to reach you guys, unable to access. please respond us.
Hi.,
Kindly, share the purchase code and the registered e-mail id, so that we will reset your support forum login and share them with your registered e-mail id.
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you!!
Hi Team, Just made a purchase, unfortunately all theme core plugins are returned with error message. I tired to register and reach your support, still waiting for the confirmation email with password, tried to reset password, no luck so far. Please help us asap.
Thank you
Hi.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Then we’ll help you to get rid of it ASAP !!
Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 28: Resolving timed out after 5000 milliseconds)
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
hello, I’m interested in your theme, can the product page be made different, with the tabs?
Hi.,
Thanks for contacting us and showing interest in our theme !!
Yes, it’s possible to customize the product page and we have multiple shortcodes to customize the site as per your requirement.
Go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
Is the Revolution Slider license not included in this license? Without it, the slider is without effects.
Hi.,
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Hi
I bought the theme, but when I try to install it I get the following message The active theme is broken. Reverting to the default theme. I need your help.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Thank you for your prompt response, I have sent what you requested.
Hi Rodrigo Moreira.,
We reply back to your mail. Kindly have a look.
Thanks!!
Regards., DesignThemes Support.
Hi,
I just tried creating my account in the support forum but there is no place option for this theme support.
My Elementor text editor is not working? Please advice on how to proceed.
Hi Raulkumarson.,
Thanks for contacting us. We have sent forum login details to your email address, raulkumarson@gmail.com . Kindly check your email and you can raise your queries or issues through that forum.
Thanks!!
Regards., DesignThemes Support.
Hi We purchased your theme and added it to our website When we open woocommerce related pages and scroll down (IN MOBILE) to the footer and come back up it will jump to a random place on the page could you please help us?
Https://titaniumkimya.com/shop
Try to reproduce the error up here
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi we bought your theme when we downloaded the demo content all the images were pixelated . we cant work with it like that. Could you send them to us ?
Hi ammarrahmouni8.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license.
Image Purchase link: http://docs.wedesignthemes.com/image-link/beaux.txt
Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes: https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Thanks!! Regards., DesignThemes Support.
