61 comments found.
why i cant contact your support ?
Hi.,
1)Theme forest comment via the right bottom form located @ http://themeforest.net/user/designthemes
2) Forums Comment : https://themessupport.com/forums/forum/business-finance/beaux-cosmetics-shopify-theme/
3) Email contact : support@wedesignthemes.com
Hello, why I could not have products filters from shopify ? How to have it ? Where could I change the megamenu design? I could not register to your support session. Could you plz send me login by mail? Regards,
Hi Cosmeyer.,
1) You need to add the filters in the tags that are present in the product creation page and as well as in the customization panel of the product page. Then the filter will be visible in the sidebar and the product will be filtered when you click on a tag in the sidebar. (Refer: https://prnt.sc/_l_yn7aURP9b , https://prnt.sc/Ff-R8VlddeRU,https://prnt.sc/jeAAFBJgyTQQ).
2) You can find the megamenu option in the Header. In that, we can pick images or products visible like that.
Firstly create a Nested Dropdown Menu in the Navigation. (Refer: Find the Nested dropdown creation video from the below link https://youtu.be/UrKrgOWRvzM)
Kindly follow the below steps to get images like that.
In the customizations panel, Click the arrow which is at the left side of the Header >
Add block > Promo image (Refer: https://prnt.sc/22esnxp ) > Type the map item > Choose number of columns > Select images > Give heading and buttons as per your requirement. (Refer: https://prnt.sc/22es7w4 )
Kindly follow the below steps to get products like that.
In the customizations panel, Click the arrow which is at the left side of the Header >
Add block > Product (Refer: https://prnt.sc/22esq6l ) > Type the map item > Choose number of columns > Select Products. (Refer: https://prnt.sc/22evxu9)
Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 
hi, is the theme 2.0??
Hi COSMEYER.,
Yes, this theme is designed using the Framework 2.0 version.
Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
I’m having an issues with the menu. I can’t seem to figure out how to place the navigation menu in the middle. Its only showing as a hamburger menu.
Hi.,
Kindly look at the website in a preview or large screen. If you look at the website in the customizer, then the toggle menu will be visible, since the customizer takes more space, that screen will be considered as a tablet screen.
Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
I’ve looked at it on a larger screen and in review. Even if its full size on a laptop the menu should show across the top. Its not. it only shows the hamburger menu
Hi.,
Kindly reply with your store URL, Store login details and related screenshots, so that we can check and let you know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Note: Kindly share your login details to support@wedesignthemes.com
Hi Team,
I have taken this theme recently and I have created coming soon page by using password page but I can see its not mobile optimized. Please let me know how to solve this issue asap.
Hi,
Kindly reply with your store URL, store login details, and related screenshots of the difficulties you are facing, so that we can check, and let you know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Note: Kindly share your login details to support@wedesignthemes.com
Hello. I cannot seem to place the menu under the custom logo. I see that text is underneath a logo on the purchase page, but I only have the option to place the menu on the left of the page. Please advise.
Hi Crestlinemedia.,
Please let us know your exact issue with our theme with some screenshots so that we can check and let you know immediately. If you think, that the store login is required to fix the issue, please send those details as well else create a staff account for this email id support@wedesignthemes.com and let us know.
Note: Kindly share your login details to support@wedesignthemes.com
My client sent me a link to a demo page of your template. The client thought it was a WP template.
The client wanted me to buy this template for him. That’s what I did.
Now I see that it is the Shopify platform and not the WP.
Can I get a refund?
I want to replace Shopify 2.0 with WordPress. How do I do that?
I am trying to seek help from your support.
I keep getting a warning “Purchase code is not valid.” Please solve my problem.
I want to take WordPress instead of Shopify
Hi radnicmilan.,
No problem, just purchase the wordpress theme from the following link and let us know the purchase of the wordpress theme, so that we can refund the shopify theme purchase.
https://themeforest.net/item/beaux-beauty-cosmetics-shop-theme/26881312?s_rank=1&ref=designthemesRegards., DesignThemes Support.
I just bought a WP.
Hi radnicmilan.,
We have approved your refund request. Please have a look.
Hi. This weird “No image” screen pops up everytime you go to a different page on the website (Shopify). I believe this is a glitch but I don’t know how to fix it. Please advise.
Hi.,
The “no image” that you have mentioned, is the preloader. To disable or change the preloader > Please go to your customizer > Theme settings > preloader> Add an image or disable the preloader. (Refer: https://prnt.sc/1twg503).
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Yes thank you!
Hi.,
If you enter the email id at the bottom of the home page, the email id is storing in the Customers at the backend of your store.
Refer: https://prnt.sc/1u2p5d6
Hope you are happy with our support, Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Don’t forget to place your worthy ratings, it will help to an overall rating in the ThemeForest.
Thank you! Last thing, how do I move the menu to the left when on mobile? It’s not working properly when you click it
Hi.,
Kindly reply with your purchase code, store login details & related screenshots to our email id support@wedesignthemes.com and let us know.
If you feel insecure to share login details, create a staff account for this email id support@wedesignthemes.com and let us know.
Hey, The slider on homepage is not working. The website is www.purebypriyanka.com . Also, For support I tried registering with https://themessupport.com/ but I am unable to register. The registration email is not being sent so I am unable to create password. Please let me know what to do.
Hi Nadeem.,
Sorry for the late reply. We have missed your ticket. We have sent the forum login details to your email. Please have a look. If you have any issues with the slider section, please let us know.
Hey, The slider on homepage is not working. The website is www.purebypriyanka.com . Also, For support I tried registering with https://themessupport.com/ but I am unable to register. The registration email is not being sent so I am unable to create password. Please let me know what to do.
Hi Nadeem.,
Sorry for the late reply. We have missed your ticket. We have sent the forum login details to your email. Please have a look. If you have any issues with the slider section, please let us know.
Hi,
I put my Droppshipping store online with products from the BigBuy platform catalog and the loading speed of the products on mobile is very slow. Can you see if there is something to optimize on the theme side? Thank you
Hi,
Speed related to many factors like images, number of apps, theme features, etc… As of now, we can help to reduce the theme weight by removing unused sections, header, footer, and additional detail page layout. But this will not give you more rating on the score. There are some apps to speed optimization as follows.
https://apps.shopify.com/crush-pics https://apps.shopify.com/page-speed-optimizer https://apps.shopify.com/page-speed-optimizer-1You may try such ones! Or can hire experts from https://experts.shopify.com/services/expert-guidance/guidance-for-improving-your-site-performance-and-speed
Hello, I don’t have the header or footer style options in my theme settings. Is this normal? In addition I don’t have the translation snippers I have lots of “translation missing” messages. Are there any missing files in my theme ?? Thank you for your answer
Hi belgaempire,
In this theme, we provide only one type of header and footer, so it is normal that you don’t have header or footer style options.
Please go to Actions > Edit Language > Choose the page in which the message “translation missing is coming” > Enter the value in which the error occurs. (Refer: https://prnt.sc/11af0ev )
If you still feel any difficulties, give your login credentials, we will do it from our side.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Thank you, i have anymore question : why the template of the brands page only takes one brand per alphabetical letter. I have lots of other marks starting with the same letter and they don’t appear. How do you get them all to appear? Thank you
Hi.,
Kindly reply with your store login details so that we can check, and let you know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Hey, I have just bought this theme and it does not have a template for a password page, am I missing this from the download?
Hi cpayne7795.,
You can find the options for the password page from the Theme Settings options. Please have a look at this video http://recordit.co/8dGjn0K9Nj for more details.
Regards., DesignThemes Support.
Hi, We would like to try this theme. Is there a demo or trail periode available? Please let me know
Can someone also please tell me if it is possible with this theme to do Color swatches / image swatches?
I am looking for an overview with clickable images as selection for colorvariations, so not a slider.
Hi,
Sorry, You can view the demo only. We can not give a period for a trial.
Yes, Color swatch is Possible
Hi how do i can add a sidebard? Even after activation its not visible on a full screen, just when i minimize it. Also i cant see the sidebar at all in the mobile view. Thanks
Hi, Please select this option https://prnt.sc/ytqe8l
Thanks but I did this already. Is not working. On mobile and desktop. Even when I select left it’s just visible very bad on the right side.
Kindly send your store login details to the support mail support@wedesignthemes.com or send staff invitation. We will help you ASAP!
Staff permission on which name and email please? Thank you guys
Done
Thank you, Update you asap.
Thank you, where can i edit the content of the sidebar please?
When i check it over my login, the sidebar is invisible. I made a screenshot.
Here you can edit: https://prnt.sc/yuv29j
Could you send your issue screenshot?
Hi i got a issue with the SidebarMenu in the mobile View. Its not visible at the homescreen, just when i click in a specific category. Also the way my describtion is displayed in the online shop is completly diffrent from the way i type it in. No space between sentences or no shown PICS. I send screenshots to the support.
Hi FashionBeautyStore.,
Please let us know from which email id and to which email id you have sent the screenshots. Also, please send us your store login details to support@wedesignthemes.com
Regards., DesignThemes Support.
Just send you a email from @GMSAtrading.com
Hi,
Product description issue fixed
Sidebar menu issue fixed
And also you have to add tags to every product, so that sidebar menu options will work.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Hello Thanks. But on the website from another phone just to check. Sidebar menu button not visible. Sure will rate you guys 5 Stars, as soon I’m home.
hi, the Accessoires dropdown doesnt work, when you have the cursor on the word or on the arrow, just work if the cursor is left from the word. please fix, you already have a acces to my shopify account with support@wedesignthemes.com Thank you. Review is on the way as well
Hi FashionBeautyStore.,
1) The Accessoires dropdown issue has been fixed. Please have a look at it now.
2) The prices issues on the collection page also has been fixed.
Regards., DesignThemes Support.
How do you change the video??
Hi.,
Please be more specific about your query with some screenshots and page link, so that we can check and let you know immediately.
Regards., DesignThemes Support.
I have problem in product page up and down images . I need to resolve my issue
Kindly send your issue screenshots and store login details to the support mail support@wedesignthemes.com . We will help you ASAP!
Hello @all, i can´t remove the Beaux Text or Logo on the top of the website. Could you please send me a woraround? Thanks
Also the floating BrushPicture withe the pink Circle in behind…
Refer here: https://prnt.sc/x3z50h , https://prnt.sc/x3z7k4
Brush Picture: https://prnt.sc/x3zb2z , https://prnt.sc/x3zdd0
Hello. Thanks for the reply. But as soon I insert a different picture, it doesn’t appear. It’s like invisible. It’s there where it used to be with the same function just I can’t see it. I tried 3 png jpg and gif.
Hi..,
Kindly send your store login details & store url to our support mail: support@wedesignthemes.com. So that we will check the issue and fix it ASAP!!..
hi, the Accessoires dropdown doesnt work, when you have the cursor on the word or on the arrow, just work if the cursor is left from the word. please fix, you already have a acces to my shopify account with support@wedesignthemes.com Thank you. Review is on the way as well
Hi also Prices are nor shown in almost all categories and order of pictures is random, should be 4 articel each row not sometimes 1 then 4 then 3. Please correct asap thank you!
Hi FashionBeautyStore.,
1) The Accessoires dropdown issue has been fixed. Please have a look at it now.
2) The prices issues on the collection page also has been fixed.
Regards., DesignThemes Support.
Hi there, I’m trying to publish the theme on my Shopify store.. it’s giving me this error: “Role can’t be set to main: missing required file layout/theme.liquid”.
Please unpack the whole package after downloading it from Themeforest. On that extracted Pack, You can find things like Documentation, [.zip], Log.txt, and Readme.txt. You need to install that zip file Let we know if you have any doubts and help.
hello i am having trouble intregrating my instgram app into this theme. it does not even pop up as an option to add to the website. how can i fix this
Hi,
Thank you for contacting us. Kindly send your store login details & related screenshots to the support mail support@wedesignthemes.com. We will help you ASAP!
