36 comments found.
hi, i want to buy this theme but i have a question. I will make all the articles in the theme in Turkish, is it possible?
after updating system, the header is missing. staging website: https://familyacademy.lt/kopija2
Hello Sir, i can’t edit page with Elementor, when i click on update button, it says ” Error 404 “
Please check your permalink and also memory limit Thank you
Memory limit is 512M, permalinks is correct! example.com/ postname
Please follow this https://elementor.com/help/publish-update-button-not-work/
I maked all settings, same error
Open ticket in our support system our team will reply your ticket October weekend
I write my problem on ticket support, Thanks!
Solved the problem,
it was from ModSecurity module on cPanel!
.
even after downloaded the latest version from envato, it asks for update on bebio core plugin, from 1.0 to 1.7. When trying to update (from admin) it throws error PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Please follow our documentation we have mentioned it’s solution in our doc. This issue occure when user change domain without newly activated the theme Thank you
Does it work with slider revolution 6 yet>
Yes,
Hi, your support ticket system is down so I ask my question here,
how can I edit the button url for “about”? https://imgur.com/a/KB9Kbvy
Our site is running. You can edit the button url via elementor while edit. For any issue open ticket in our support system Thank you
It is impossible to update to the latest Elementor version. The whole design breaks.
Hi,
We have everything up to date in our local environment and didn’t find any issue at all. Could you please check if any 3rd party plugin causing any issue to your site.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft suport system
Thank you, SmartDataSoft Team
Our support is expired at the moment, but we have the same plugins ever since we built the site. I have deactivated all and noticed this is the one
Hi I just purchased the Bebio theme and can’t edit the program pages.
I also can not submit a ticket because it looks like your support page is down. Please help. https://support.smartdatasoft.com/?envato_item_id=23809787
Hello, please follow our documentation you will find how to edit custom post type. Our support system is live is just check , can you check firefox also
Thank you
So… my experience with SmartDataSoft
”....Our support engineers are always ready to get back to you ASAP” - info from their “Getting Started” tab in options theme.
My client has choosen Bebio Theme. I bought it – and wanted to quickly edit it (as I do with many other themes bought here). But something goes wrong. Demo importer doesn’t work. Also manual installation of demo failed. I wrote a ticket -because that happens sometimes, so I need bit of help and support. 12 days without result. The best way is to write – Your server is not good enought. And okay, it may be not good enought. But if 10 sites, incuding two online stores, are running quite well; I can use demo importers available to use with each theme – so I dont presume that we can blame for all evil of the world, configuration of my server (and its configuration).
I would like to add that I know that we are living in different time zones, but somehow other developers can help.
Hello, thank you for your message, our all theme use same import system and the importer plugin which we used is the most used wordpress plugin in repository. Without server end limitation importer will not make any problem, give me the ticket no I will recheck with support team Sorry for the inconveniences
Thank you
No response after submitting ticket 24h ago… and I cant work with theme…
Can you please check your spam or our support. System , our support team answer ticket at the morning. Give me the ticket no I will follow up with team Thank you
This theme can’t even get update from version v1.2.
always got error
Please! I asked in https://support.smartdatasoft.com/. Can you help me ? Thank you
Hi,
We have replied in your ticket. Please follow up your ticket.
Thank you
I will need a plugin to help schedule a training or a class with payment as well. Can you suggest me a plugin to use with your theme? i want to know before purchasing it. Thanks
We have used event calender plugin. We have no payment gatway option. To get this feature you have to buy event calender Pro version. https://theeventscalendar.com/
Newsletter form is not working.
Open ticket in our support system https://support.smartdatasoft.com Thank you
Hi, Please add WooCommerce compatible in your upcoming updates.
Hi,
Thank you for your suggestion. We will try to to add this feature in future update.
The theme is nice..but it has a few drawbacks: 1. whenever we run update it uses slider revolution 6. But it is compatible with version 5. That means that if by accident the slider is updated we have to find a way to recover the older version. The only safe way i can think of is to install the demo on another developer site. But this is costing me TIME. And I do not want to spend extra time on things that I have already fixed. I think it is time that you solve this because it has already been 2 months. And slider 5 is OLD. 2. The sections are not actually compatible with wcag 2.0 because there are HTML validation errors. And they can only be fixed by using plugins like real time find and replace or changing the html code in the theme files. Not very convenient. So if you are a greek developer and you client has ESPA do NOT rely on the compatibility of the theme. Even slider revolution has HTML errors.
We are sorry to inform you that slider revolution html is not possible to update. They are generated auto. If you have problem you can replace slider revolution with other slider. We are going to change our main slider with basic slider. As people are not able to create slider with slider revolution by follow their documentation
Thank you
You could have 2 demo sliders packed in the theme. I exported my slider just in case the accident happens again so I can restore fast. Slider 6 to be honest is much more flexible. Other than that we are very happy with theme support. It is fast, accurate and to the point
Thank you we will include
I can’t buy it with my card.. why??
I need the RTL css please.
Thank you for your purchase. We have send your request to our developer. Withing 48hours we will send you the rtl.css file. Mean while you can open ticket in our support system https://support.smartdatasoft.com so that we can send you the file asap. Thank you
Hello, Our rtl version is done. Withing few hours our support team will send you the rtl.css file via our support system Thank you
Does this theme support RTL / Multilingual ?
Hello, Sorry to inform you right now our theme do not support RTL but multilanguage work . If you want we can delivery you the RTL css within 48hours of purchase. Thank you
Yes I need it ASAP.
It will charge me anything ?
No we will not charge you addition. We have start the rtl conversion.
Hello, Great news we have done theme RTL version, if you open ticket in our support system after purchase our support team will send you the RTL css file. Once we got feedback from our customer. We will officially release the RTL versoin Thank you
good evening
I’m having a problem loading content
when I load demo content it doesn’t load anything, and the settings are as the system says
Please open ticket in our support system https://support.smartdatasoft.com our support team will help you. Thank you
Theme is not support in the latest WP version 5.4. Please upgrade theme urgently because we need to complete client project.
Hello, Did you found any issue in the theme in 5.4 according to our test , it work 5.4 Please contact our support system what issue you face we will fix asap. Thank you
Please check your support system. I have submitted ticket.
Thank you. i have talk with support team they are investigating your issue.
Problem is not yet solved. Please check home page, the pages is not visible proper.
Please communicate with support ticket. Our support team will answer you. Both place issue post made difficult for us to manage.
It will better if you give screen shot what is the issue. Our team will fix that fist.
Thank you
We have already shared screenshots but did’t get any proper support.
Please try to understand we do not have only one ticket. We have several ticket which our team need to answer. We have to take care all customer ticket. Due to covic-19 we are working from home. where we have many limitation . Please co-operate with us. Our team will try their best to help you Your ticket will answer soon.
Thank you
