76 comments found.
Hello. Please I need your help. I updated the theme but now only the header is visible. What I can do? Thank you so much
Hi.
Thank you for contacting us.
Please give us your site info. We need access your site to help you check that issue.
Thanks.
Now I can disable link for portfolio items but I cannot open Lightbox Gallery after that. Where should be problem?
Hi.
Thank you for contacting us.
I have checked that config. The lightbox gallery still works fine. Please contact us via contact@yolotheme.com email and give us your site info. We need access your site to help you check the issue.
Thanks.
When will plugins that come with this theme be updated? Slider Revolution seems to be perpetually out of date and I am unable to update it myself. I believe updates must be pushed from Yolo Theme.
Hi. We have checked and updated the latest version of the Revolution slider on our server. Now you can remove the old version on your site, and get the new version from our server. Thanks.
Thank you.
Email sent.
Yes, we have checked and fixed your issue. Please check it again.
Thanks.
Hi,
Slider does not show pictures. Portfolio pictures are not showing. Contact pictures are not showing.
Can you please re—check.
Yes, we have checked and fixed the slider image. For the portfolio, we use the placeholder image to reduce the data import size. You can change the image by your image.
Thanks.
Hello, I am having problem with theme.
Please check site: https://vertical-greenery.hr
Can you check why are not pictures loaded? Everything is done according to instructions.
Please help.
Thank you in advance.
Hello.
Thank you for contacting us.
We have checked your site and found the issue from the demo image URL. Please install the Search/ Replace plugin and replace our domain: http://demo.yolotheme.com/dummy/begreen/ with your domain.
Thanks.
Thank you for replying.
I have installed this plugin: https://hr.wordpress.org/plugins/better-search-replace/ Inside plugin I replaced: http://demo.yolotheme.com/dummy/begreen/ with https://vertical-greenery.hrIs that correct?
Thank you in advance.
Yes, that is correct. Check the / character end on your domain.
Thanks.
Did that, but nothing changed…
Please give us your site URL, admin account to our contact@yolotheme.com email. We will help you check that soon.
Thanks.
Dear! I could not change the informations of Header – Footer: address, phone number, email…. Could you show me? My homepage: https://nongnghieptudong.com
Hello.
Thank you for contacting us.
1. For the footer block, you need to enable the WPBakery for the footer custom post type first. Please go to WPBakery/ Role manager and select custom for post type and check to yolo_footer. That will help us use the WPBakery to edit the footer content.
2. For the topbar header content, it is widget top bar left and top bar right. Please go to Widgets management and check it again.
Thanks.
I’ve done! Thanks your support!
Yes, if you need help, please let us know again. Thanks.
Hi again.
Sorry we don’t see the issue on your site. Can you give us some image about that?
Thanks.
Please let’s see pic in link: https://nongnghieptudong.com/wp-content/uploads/2021/08/nongnghieptudong.jpg I’ve got 2 issues need you to fix. Thanks Yolo!
For the technical support, please submit a ticket on our support site: https://yolotheme.com/forums/forum/product-support/begreen/
Our developer will help you check it soon.
Thanks.
Support Hours Our genius supporters are currently OFFLINE Our forum hours are: 9:00 AM – 5:00 PM ( GMT+7 )
Feed back to you is not easy. Just 9:00am – 5:00pm??? I must wait 12 hours for making ticket. What a … service!
Hi again.
Please submit a ticket to our support site. We need to access your site to help you fix that issue.
Don’t worry about the forum time. If you want, you can contact us via contact@yolotheme.com email. It can feedback faster.
Thanks.
My problems are solved. Thanks so much!
Thanks.
Hello, i have one problem. In my website i have porftolio, i need after click on random point on project photo, open the project. No only after click on ,,link,, or project name. Have you any ideas?
Hello.
Thank you for contacting us.
Yes, we can help you do that custom, you don’t want to lightbox project image, isn’t it?
Please submit a ticket to our support site, give us your site URL, admin and FTP account. We will help you check the source code to do that.
Thanks.
Hello, I get this error message – ‘Uncaught Error: Attempt to modify property “admin_notices” on null in /var/www/...web/wp-content/themes/yolo-begreen/framework/core/redux-framework/ReduxCore/inc/class.redux_filesystem.php:29’ after installation and my site is down. Is this a buggy template? Please help. Thanks.
Hi, my site is down due to your template and I still haven’t heard a word from support team!!! Can someone help please? Thanks! Error – ‘Uncaught Error: Attempt to modify property “admin_notices” on null in /var/www/...web/wp-content/themes/yolo-begreen/framework/core/redux-framework/ReduxCore/inc/class.redux_filesystem.php:29’
Hello.
Thank you for contacting us.
Please contact us via contact@yolotheme.com email and give us your site admin, FTP account. We will help you check that issue soon.
Thanks.
Hello, details have now been sent to the specified email address. Thanks
Hi. Please check the FTP account info again. We still can’t access to your source code with that info.
Thanks.
Thank you, details have be re-sent. Please note the FTP is secured hence a port 22 as opposed to 21. Many thanks
Yes, we have checked and helped you import the demo data, but still have some issue with another page. Please give us the permission for david account again. We still can’t change the source code.
Thanks.
Superb, thank you. Permissions have now been granted to david account. Many thanks.
Hi again.
We have checked and helped you fix the dummy data issue. We found the conflict with PHP 8.0.
Now you can setup your site as you want. Please check it again.
Thanks.
Or you should downgrade your PHP to 7.4 or lower. That can help you fix some issue.
Thanks.
Okay, thank you
Yes, if you still have another issue, please let us know again.
Thanks.
Hello, I have problem in my web. Warning: Creating default object from empty value in /data/a/2/.......web/wp-content/themes/yolo-begreen/framework/core/redux-framework/ReduxCore/inc/class.redux_filesystem.php on line 29 ….. have you any idea how to fix it? thanks
Hello.
Thank you for contacting us.
Please give us your site admin, FTP info to our contact@yolotheme.com email. We will help you check that issue soon.
Thanks.
Hi, I sent an email. Thanks
Yes, we will check and let you know soon.
Thanks.
Hello….Why isn’t the new logo visible even after the logo change? I mean in the main menu.
I solved this problem, thx…...
Thanks.
Hello, does the theme has a search page or only results on query box?
Hi.
Thank you for contacting us.
We don’t have the search page. We integrate the ajax search to search box on the header. It can help you the customer easy to find the product. You can check it on our demo site.
Thanks.
Hi, thanks for fast reply. any chance to disable that and have a search page? The thing is we would like to use the search page as up and crossselling..
Sorry, do you want the search page layout as this https://prnt.sc/u4iswt or what? With our theme, you can change the shop layout with the page sidebar or full-width.
Thanks.
Hello
I’m trying to log in to the support page, but I’m not accepting my password.
When I try to retrieve my password, it says The e-mail could not be sent. Possible reason: your host may have disabled the mail () function.
Can you help me?
Hi.
Thank you for contacting us.
We have checked and fixed the email issue on your site.
Now you can reset your password on our site. Please check it again.
Thanks.
Hello, I have version 1.0.1 installed on my website and I do not get the option to update to the current version. That I have to do?
Thank you for contacting us.
Yes, you can update the theme via FTP. Please follow that link to update the theme via FTP.
https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
Thanks.
I purchased your template in May, some time ago I sent a support ticket because the yolo instagram plugin was not working. Today it doesn’t work again (not even on your template demo page, the plugin is out of order), I try to send a ticket but it tells me You must be logged in and have valid license to reply to this topic.
how can i solve? Thanks, I have to let the client see the draft of the work, and with instagram not working it is not the best
Hi.
Thank you for contacting us.
Please remove the instagram plugin and reinstall that plugin. It will help you fix that issue. Or you can submit a ticket to our support site and give us your site info. We will help you check it soon.
Thanks.
I can’t, every time I enter the code to verify it gives me this error Purchase code is already registered by another user.
Yes, please submit a ticket to our support site. We will help you check it again.
Thanks.
I would like to reply to the previous ticket but when I insert the code for the verification it does not keep me going ….. Purchase code is already registered by another user.
Yes, maybe your purchase registered by another user, please contact us via contact@yolotheme.com email. We will help you check it again.
Thanks.
Hi there, If I change the web theme options, the file /wp-content/uploads/yolo-custom-css/cutom-style.css is not updated. Thank you
Hi.
Thank you for contacting us.
Please tell us know about the config doesn’t work, we will help you check it again. When you change something in the theme options, it will render to custom-style.css file. Sometimes you need to clear the cache for that file.
Thanks.
First of all , thank you for your support. After that i changed some theme options (for example spinner color and so on) and press on “save and generate css” , this changes aren’t written to the cutom-style.css file. I cleaned and disabled cache, i tried to delete folder …/yolo-custom-css/... but unfortunately it’s not works. Maybe i wrong something…
Yes, let us check it again. If have that issue with our theme, we will release the update version soon.
Thanks.
Thank you sir, i really appreciate that. I’ll wait for update
Thanks.
Hi, are there any news ? Thanks .
Hi.
Yes, we have updated the theme to fix the generate CSS issue.
Please get the last version 1.4.2.1 and check it again.
Thanks.
First of all thank you for you fast support. Unfortunately i get in trouble with another matter: In the woocommerce categories page by your theme I have seen that is possible to add a Page Title Background but it doesn’t work with yoast seo. Do you have any evidence about that ? thank you so much.
P.S.: if I install a different theme , obviously i don’t see Page Title Background but yoast seo works fine.
Hi again.
For the WooCommerce category page title background image. We will check and let you know soon.
Thanks.
Hi , are there any news ? Thank you so much
Hi.
We just released update version to fix that issue.
Please check it again.
Thanks.
Your support site is not accepting my Purchase Code. Who can I contact???
Hi.
Thank you for contacting us.
Please contact us via contact@yolotheme.com email to get the support.
Thanks.
After installing all demo content, I found a new user registered to the site also, the name “admin” and the email is ”....@vietbrain.com”. The site logo is the same as the logo on the “yolo elements installer”. I’ve never seen this behviour, and did not expected. Why did you create any user remotely? Did you authorized to do that? Did I confirm this at install? Anyway, the user deleted yet.
Hi.
Thank you for contacting us.
Sorry, that is our dummy demo data. You can remove that, I’ll check it and update to our demo data soon.
Thanks.
Unfortunately we chose this theme for a new client. It was bad decision. A lot of bugs in the code, missing translation capabilities, not possible to create the same row in VC like in the demo and so on. Just a few examples: - in the footer there is missing _e() function, so if I use qtranslateX, the whole site translated, except the footer - I would like to use yolo video plugin, it is imposible, because we use https and copy the youtube link in https, and the plugin change the source to http for any reason, and the browser deny the request. - sometimes i duplicate an element, with the same settings, and the duplicated element looks totally different - very slow page load sometimes - the parallax background either work or not work randomly I think, it could be great after many months (years) of development, but now it is’nt.
More bugs realized: on the blog (yolo blog) element there is only one option, if I click on the blog featured image in the list (grid, masonry, or other list options) the prettyphoto viewer tries to open the image. It fails with an error message: image not find, please make sure the image exists. Not opens the blog entry, only in case I click on the title. Unexpected behaviour.
Hi.
Thank you for contacting us and sorry for the late response.
Can you give us your site info to our contact@yolotheme.com email? We will help you check all the issue soon.
Thanks.
Hi.
Thank you for contacting us.
No, you can add another product attribute as you want, as color, size, type…
Thanks.
error, pls help http://prntscr.com/pjcsfg
Hi.
Thank you for contacting us.
Please contact us via contact@yolotheme.com email and give us your site info, admin account. We will help you check the issue soon.
Thanks.
ok, i send email, pls check help
@YoloTheme pls check email help
@YoloTheme are you there?
Sorry, I’m here. I have received your info. I’ll help you check it now.
Thanks.
ok pls check
ok thanks,
Thanks. 
Hello,
I posted 2 questions this week on the support system, but im not getting any reply of support.
Can you please check and help?
Hi.
Sorry for the late response.
We have checked and replied your topic. Please check it and let us know again.
Thanks.
And Again it’s quite for 3 days. Still no solution for the code error of the theme
Yes, we have back and replied the ticket. Please check it again.
Thanks.
