135 comments found.
Hi, How can I update your theme to new version?
Hi.,
Kindly, Follow the below steps to update the theme.
1) Download the theme from themeforest page.
2) If you have made any custom changes in the code, please take a backup of it.
3) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
4) Go to wp-content/plugins/ through FTP.
5) Remove the folder designthemes-core-features/ from wp-content/plugins/
6) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. That.s it.
Now you are updated to the latest version.
Regards., DesignThemes Support.
Thank you so much.
Hi.,
Thanks 
Let us know, if you find any issues in future..
Regards., DesignThemes Support.
Hello,
I have a question about the images in the theme. Can these are used free or are they only allowed to the demoversion? I would like to use it in for a company website.
Best Regards
Hi.,
The images are only for the demo version.
If you need those images we can send you the purchase links.
Regards., DesignThemes Support.
Hello, can you please send me the purchase-links to the image ‘Chef with note’. Thank you
Hi.,
Here is the link http://www.bigstockphoto.com/image-31651307/stock-photo-chef-showing-a-tablet-pc-with-blank-screen
Regards., DesignThemes Support.
Hello, many thanks, but I meant the female cook with note in the screen here, for example: http://themeforest.net/item/bella-motel-restaurant-bakery-wordpress-theme/7699879 It is Slide 2 in the theme.
Thank you
Hello again. The issue is over. I’ve found the image =) Thx
Hi.,
OK, Thank you.
Regards., DesignThemes Support.
hello, i really really need to know how to remove the lightbox link from the portfolio and also the zoom effect when you hover over the portfolio items, so that it is just static and just the link and no lightbox icon
Please help me with this
Thank you in advance
Hi.,
Just add this css code in Dashboard > Bella > Integration > Custom Css.
.image-overlay a:nth-child(2) { display: none; }
Regards., DesignThemes Support.
hi, that removed the lightbox link, thank you – i also need to know how to stop the zoom animation effect that happens when you hover over the portfolio item so that it is just static?
Thank you in advance
hello, i just wanted to ask, does the above question make sense to you?
Hi.,
Just add this css code in Dashboard > Bella > Integration > Custom Css.
.portfolio:hover .portfolio-thumb > img { transform: none; }
Regards., DesignThemes Support.
hi, that last one didnt work 
pleae view the page here: http://baketherapy.co.uk/cakes/
hello, i have tried this again but it is still the same as before?!?
thank you in advance
hello, your help on this would be really appreciated as i have done what you have advised but it has not fixed the issue. you can view the page in question here: http://baketherapy.co.uk/cakes/
please help, thank you in advance
Hi.,
Kindly, Remove this css code from style.css file to remove the zoom effect in the portfolio section.
.portfolio:hover .portfolio-thumb > img { transform: scale(1.7) rotate(25deg) translate(0px); }
Regards., DesignThemes Support.
thank you for the help, that worked great! thank again
Hi.,
Thank you.
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi. After updating the theme, there’s a problem with ‘select option’ showing up all over the screen: dev.studioeight.co/kirschbaumsbakery/product-catagory/products/bread/
What’s the fix for this? Thanks.
Hi.,
Update the woocommerce plugin and wordpress to the latest version and have a look.
Regards., DesignThemes Support.
Hi. Everything is up to date with Woo and WP. This problem has happened in the past and you fixed it. It has something to do with the theme. Thanks.
Hi.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hi. Once the theme is updated, the same problem appears. What are the changes so that in the future I can backup the file/fix it myself?
http://dev.studioeight.co/kirschbaumsbakery/shop/Thanks.
Hi.,
Kindly, Get back to us with WordPress and FTP login details send via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Plz check your email.
Hi.,
Please check it now.
Do the following while updating theme,
Take backup of buddha panel from Dashboard -> Bella Motel -> Backup – > Transfer Theme Options Data -> Copy the content inside ‘textarea’ and all the custom changes you have done in theme files needs to take backup.
Regards., DesignThemes Support.
Thanks! Can you plz tell me what you did? CSS? JS?
Hi.,
Thank you.
We have added custom CSS, make sure to take backup next time before updating.
To take backup go to buddha panel from Dashboard > Bella Motel > Backup > Transfer Theme Options Data > Copy the content inside ‘textarea’ and all the custom changes you have done in theme files needs to take backup.
Regards., DesignThemes Support.
HI. Is this theme suitable also from Tour guide website?
Hi.,
Sorry, Our bella theme is based on hotels, restaurants and not for tours and travels.
Regards., DesignThemes Support.
Hello, First, let me say that love your theme!
I see that you added support for RTL.
Do you have demo site with RTL?
?
Hi.,
Sorry, We do not have demo site for RTL format.
Regards., DesignThemes Support.
Hi, 1. Will you support RTL issues (if comes out)? 2. Does the theme support different menu for mobile?
10x
Hi.,
1) Yes, We can help you in RTL issues.
2) Sorry we do not have different types of menus for mobile.
Regards., DesignThemes Support.
Hi, will this theme be updated to the latest version of wordpress soon?
Hi.,
Thank you for contacting us.
Yes, We started to work on theme updates. We will release our updated theme within a week.
Regards., DesignThemes Support.
Thanks! My site is ready to go live – just waiting for the update before I make it live.
Hi Sime83,
If it is very urgent, you can go ahead and update the latest version of wordpress in your site. Mostly there wont be any issues in it. If you have any issues, you can get back to us, so that we can help you immediately. Thanks.
Regards., DesignThemes Support.
I may do that, how long do you think the update will be?
Hi.,
We are working on that process of updating the theme to latest wordpress version. we will update the theme and release it as soon as possible.
If you have any issues, you can get back to us, so that we can help you immediately.
Regards., DesignThemes Support.
Hi! How can I change the logo width without it the entire logo looking smaller? As soon as I try to make the logo wider it becomes small
Also, under recipes with “choosen image” is it possible to somehome make the image a link as well and not only the text under to view the recipe?
Hi.,
1) Get into the option Dashboard > Bella Motel > Integration > Custom CSS > Enable Css > Yes > Pasted the below css code inside the text area > Save All.
.normal_logo { width: 100px !important; height: 100px !important; }
2) Get into the file path /wp-content/themes/dt-bella/framework/loops/content-tpl-recipe.php at line number 132(approx) there you can add the link.
Refer the screenshot: http://prntscr.com/d4iium
Regards., DesignThemes Support.
Hi! Thanks for the help.
In step 2, what do I do if I want it to be like this everywhere? In the recipe coursel at the home page, in the archives etc?
Hi.,
Get into the file path /wp-content/themes/dt-bella/framework/loops/content-archive-recipe.php at line number 76(approx) ther you can add the link.
Refer the screenshot: http://prntscr.com/d6z7qt
Get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php at line number 547(approx) ther you can add the link.
Refer the screenshot: http://prntscr.com/d6z8g8
Regards., DesignThemes Support.
Hey, did you get my email? Sent it directly to you..
Hi jacquesdevrij.,
We have replied to your email. Please have a look.
Regards., DesignThemes Support.
Hi rsriram, in this current theme I was unable to add/modify/insert anything recipe section. Can you suggest me what was the problem?
In this current theme, We cannot able to add new recipe, modify, save, preview etc. URL: http://prnt.sc/due9yd , URL: http://prnt.sc/duebfc , we are not able to add anything in recipe section nor getting to front end. Please suggest how to get the recipe.
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hi guys, does this theme work OK with Woocommerce V3?
Hi.,
Sorry, we have not tested with that version yet. We will check and let you know.
Regards., DesignThemes Support.
Thanks for the reply rsriram, I tested it on my PC with all plugins disabled and it doesn’t work properly – it breaks the layout of the sidebar layout pages (eg right sidebar) on the product pages. Simon
Hi everyone, I bought this theme as it stated “future updates”. Its not been updated for almost a year – is this theme dead now?
Hi.,
Currently, we are just getting a numerous requests on features to be added and improved in our theme. So, we’re in the process of analyzing and discussing the possibility of updating those things . We will update our theme ASAP.
Dear rsriram, I really need your help, I setup this theme for 3 years ago and having issue to add items on the menu page! I have tried to figure it out, but no luck so far! Would you please let me know how to add two more item on the menu section? I really appreciated your kind reply!
I fixed the issue, no need to reply! Thanks
Hi.,
Glad that you have fixed the issue. If you have any queries, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmWaiting to see your fantastic 5 stars rating. Your rating plays a major role in our whole profile. Please rate our theme you really like our theme and happy with our support.
Thanks in advance.
Regards., DesignThemes Support.
Sure, I’ll do it as soon as I can! Thanks
It’d done
Hi.,
Thank you very much for the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
With pleasure to provide all our customers with the best User Experience possible by using our themes. In future we will try to make our themes with all possibilities and features with 100% satisfaction of every user. It’s our goal, and we are thrilled to hear we’ve achieved it.
Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
You’re most welcome.
Hi.,
Thank you.
If you have any queries, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi!
I want to have my logo on the same line as the menu. As it is now the logo will be one line above. It worked with php.5.4, but when I updated to php 5.6 it is placing the logo above the menu.
Hi., Hi.,
Kindly send us your site link , so that we will have a clear look form our end.
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi, my site link is http://www.extraknacke.se
Hi.,
Thank you for contacting us.
Get into Admin panel > Appearance > Bella Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.
#logo { width: 120px !important; margin: 10px 0 !important; }
Please refer the attached screenshot : http://prntscr.com/kqqg63
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Thank you, we look forward to helping you!
Ratings : If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hi again, I pasted the code as you said into the Custom CCS, but it didn’t change anything. The logo is still above the menu text.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
I have sent it now.
Hi.,
We have made changes as per your need.
Refer : http://prntscr.com/kthf4f
Fix : http://prntscr.com/kthfn9
Thank you, we look forward to helping you!
Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Dear joelmellin.,
Will you please take a minute to share your experience?
If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hi!
Does the Bella motel theme have support for PHP 7.0 or higher? When I change from 5.6 to 7.0 or higher it stops working.
Hi.,
Now our theme is not compatible with PHP 7.0 we will update in our next update.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thanks! When will your next update come approximately?
Hi.,
Sorry, We are updating all our theme. We will update theme theme asap.
SO we can’t give you the exact time to update the theme.
Regards., DesignThemes Support.
Hi, any news yet about the update? Is it sure that an update of Bella Motel compatible with PHP 7.0 will come? Or do I need to buy a new theme similar to that one that is compatible with PHP 7.0?
Hi.,
Thank you for contacting us.
Yes, Our theme is compatible with PHP 7.0. We have planned to update the theme asap.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Okey, because when I tried to update to PHP 7.0 a few monhs ago the theme crashed. But it would work now then?
Hi.,
OK, If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Yes, then I need help to understand why my homepage stops working (get only a white screen) when I change to PHP 7.0? Since youn wrote it is compatible with 7.0 it should work then?
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and fix the blank page issue ASAP!!
Regards., DesignThemes Support.
I sent it now to you. Thanks.
Hi.,
The issue has been resolved. Please have a look.
Please don’t hesitate to rate our theme. Your 5 stars has a crucial part in our overall rating! We know you’re quite busy, We have a simple process for receiving feedback and it makes a big difference for us and how we serve our customers.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmEagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Thanks!
Hi.,
Our team is ready to help you do it all . Please don’t hesitate to rate our theme. Your 5 stars has a crucial part in our overall rating! We know you’re quite busy, but if you don’t mind, we would love to have your feedback.
We have a simple process for receiving feedback and it makes a big difference for us and how we serve our customers.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmEagerly waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hello, I’m unable to install Themes in wordpress. Any help will be appreciated.
Hi.,
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/I’m not even abe to install the Theme, how can I import demo? I need help!!!
When I went to your support page, asked me to enter license, it’s refusing my license. I have just purchased this a few days ago. I don’t understand.
Hi.,
Thank you for contacting us.
1) Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/2) Can you please send us the screenshot of the support page which asked for license, so that we can check and let you know.
If you are unable to fix the issue feel free to contact us.
Regards., Design Themes Support
That’s the support page. My issue is not IMPORT DEMO!!!!! I AM UNABLE TO INSTALL THE THEME. I HOPE YOU UNDERSTAND. I NEED HELP IF POSSIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I”M STARTING TO GET FRUSTRATED
There has been a critical error on your website. Please check your site admin email inbox for instructions.
There’s the Error message I’m getting as soon as I try to activate the theme
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will import our demo dummy data ASAP.
Regards., DesignThemes Support.
I do not see any option of messaging you. Is there an email instead I could use to send you these?
Hi.,
Please send your wordpress and FTP login details to support@wedesignthemes.com We will import our demo dummy data ASAP
Regards., DesignThemes Support.
Hello! Does this theme work with wordpress 5.5? Thank you!
Hi.,
We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
