1567 comments found.
Hi. I cannot seem to find the camping demo content. Is it not included in the download?
Thank you! The camping demo content is live but the new version of the theme is in the queue to be released. The demo when live a few days ago 
Hi, There is no Theme Options within the WP Dash / Appearance / Customize / Theme Options / Typography like the documentation shows.
when I go to the Customize page, I can see for a few second only an error, that I found in the source code through developer tools:
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/mosaic-paros.com/public_html/wp-content/themes/bellevuex/lib/gutenberg-compat.php:114) in /home/customer/www/mosaic-paros.com/public_html/wp-admin/customize.php on line 126
I sent you access to my wp via support ticket, please help to fix this issue.
Thank you! We see your ticket and we have replied.
The setting are under “Site Settings”
https://help.bellevuetheme.com/article/48-typographyI’m not sure about the error message. I haven’t seen this before. We will help resolve via your ticket
Hi, is the Version : 4.2.2 compatible woth Wordpress 6.4.1 ? Thank you
Thank you. Yes. Bellevue will always be compatible with the latest version of WordPress.
Hi I just noticed a bug where I have a booking that is cancelled, when I go to my account to view all bookings and when I click view on the booking that has been cancelled, it says payment is successful.
I would love to redirect users to the bookings page on my account if there transaction failed.
Hello! Happy to assist. That is very usual. Did you reach out to the technical team?
https://themovation.ticksy.com/If you need to renew your support, please see: https://1.envato.market/renew
Hi, when we update the theme, the site stops running. We are using the child theme which remains in version 3, however the main theme changes to version 4. Is there a solution to this issue ? Thanks.
Hello! Happy to assist. That is very usual. Did you reach out to the technical team?
https://themovation.ticksy.com/
If you need to renew your support, please see: https://1.envato.market/renew
Howdy, i have question about ur demo site in 2 condition
1. is there no cart feature to add multiple different rooms? Like agoda, booking.com so customer can check cart and select manual 1 by 1 or select all to payment process
2. After click book & make reservation on ur demo, let say 11room with 5different type room. Is it possible to delete one of the rooms and just process selected room without go back to delete all? cause customer already click on book with many room
Thanks
Thank you for your interest.
1 – Yes, you can add multiple rooms. “multi-booking” is bundled.
2 – You can choose to have many different types of rooms or a single room. It’s very flexible. I’m not sure I completely understand the questions so please rephrase if I have not answered it correctly.
Happy to assist
I have a problem with the availibility calendar. We have many rates yearly for every season, then when a customer wants to select check in one day in one season and check out in different season.. it says it’s available (we have one single villa) but then when click over confirmation.. it says “There are not rates available”. Any idea to fix that?
Regards
Happy to assist. Can you please create a ticket for our support team?
I tried but when send it says… “Need Extend support”...
Ah! You can renew here: https://1.envato.market/renew
Sorry, just to send a ticket need renew?
If you would like to make a support ticket you need active support.
You can also contact us directly here:
Ok, thank you very much. Messagge sent.
Thank you!
Hi,
Is there any documentation with shortcodes or sth like that so that I can build pages without using Elementor?
Thanks
Thank you. May I ask why you would want to build it without Elementor? We include many blocks and page template that are pre-built with Elementor.
Sure, plugin is too heavy and I don’t need all these blocks.
The speed score is very good already with Elementor and Bellevue theme.
I see but I want to create my own blocks without using tones of libraries and I want to use as little plugins as possible. Is there any doc with shortcodes?
There are no shortcodes. I recommend using Elementor with the Aloha Plugin. That’s all you need
Hi,
Is it possible to use the theme for scooter renting? by having hourly rate, customer able to choose pick up hour and some additional items to rent with?
Thanks. You can use our new Plugin QuickCal, it comes free with Bellevue. Yes, you can have hourly bookings with payment.
Hi, i have the version Version : 3.5.10 . Have you got some recommandations or tips to update to the lastest version please ? I don’t want to broke my website
Thank you
Ok, super , thank you, i works good !
Amazing!
Do I need a new license if I change domain? hotelstaging.com to livehotel.com? How about path from hotelname.com/staging to hotelname.com Thanks!
Thank you. No, you can transfer it. You can transfer anywhere you like but you can only have one live / production site per license.
Does that help?
Thanks…is this something that can be done on the fly or would there be a delay in the transfer? I’m looking to build the site in a staging area and then publish to the live site. Don’t want to publish to the live site and then find the site is down because of an invalid license or domain.
Yes, you can do this at anytime from the dashboard.
If you get stuck our support is very fast.
The site will never be down because of an invalid license. The theme does not force it like that.
Hello Team, I have some questions:
1) Is there a way to avoid double booking?
2) Also is it possible to connect your theme with Booking.com? (I mean synchronize in real time)
3) Can it be connected to a channel manager? If YES, give me some examples please.
Thank you!
Hello! Thank you
1 – Yes, the booking engine already prevents double booking but if you are asking about your listings on OTA’s like Airbnb or VRBO then yes, we include a two way sync as well.
2 – Yes.
3 – We provide two way sync for bookings like (Airbnb, booking.com, VRBO). This prevents double bookings. You can also use this for an internal calendar for example if you allowed a whole house to be rented out or single rooms.
Cheers
can i customize user dashboard or account page?
There are ways to edit this
I understand airbnb calendar syncing is there. But does this support syncing PRICES from airbnb?
Thanks. Prices are not synced yet.
Hello,
Since the update to Bellevue 4 (3 augustus 2023) I have troubles with the navigation styling. The templates:
https://www.campingzeeuwsknoopje.nl/contact/ https://www.campingzeeuwsknoopje.nl/accommodation/t-zwaluwnest/ Plus the mobile version.Issue in file: header (elementor)
I hope you could give some tips to fix this.
Greetings, Vera
Happy to help. Please create a ticket for our team:
If you need to renew your support, please do so here:
Hi, I’m trying to register your Bellevue template (item ID: 12482898) but I get always an error inserting Token or Purchase Code. We initially installed this template in another domain but then we change it and use instead another one so maybe that is the problem because now we are reinstalling it in a NEW domain but it is always only ONE use so we don’t understand why we can’t register it. Please give us a hand because we can’t have full access to the Visual Template Library and Premium Plugins that we paid. Our support is expired because we bought it last January so I don’t know how to solve it. I can send you the license and if you need also the codes to login in the template so please just let me know.
Thank you!
Happy to help, please create a ticket for us here:
https://themovation.ticksy.com/You didn’t read my question!!!! I cannot open any ticket because my support service is expired so I need your help to check why the Purchase Code you sent me give me always an error when I try to register your Bellevue template (item ID: 12482898) bought last January but never used. I need to have the full access to the Visual Template Library and Premium Plugins that I PAID SO PLEASE CHECK MY ACCOUNT AND SOLVE THIS PROBLEM without send me another time in your support page that i cannot use.
Hi there, the support team handles support requests and they are accessible via the ticket system, I think you can’t register because your support has expired.
Feel free to reach out to us here:
https://themeforest.net/user/themovation#contactHi, I am experiencing a bug when trying to book accommodation with different rates and seasons set up. For example, if I attempt to book a room that starts during the low season but ends during the mid-season with a different rate, the checkout step page incorrectly states that there are no rates for this period. This is not accurate, as rates are correctly configured for each period of the year. If I try to book the same room within the same season, I get the proper rates and the ability to complete the booking.
How can the checkout step take into account different rates according to different seasons when a booking overlaps two periods? Thanks.
Happy to help, please create a ticket for our team so that we can help you.
https://themovation.ticksy.com/Hello there!
I still have trouble with calendar synchronization but I can’t open a ticket becouse my support has expired. I think that’s not correct to renew it if I have an unresolved issue, calendar sync never worked as it should from the beginning.
Thanks.
To learn more about syncing, please ensure you are using the step by step guide here:
https://help.bellevuetheme.com/article/187-how-to-sync-your-booking-calendarWhen I load a theme where does the booking page and confirmation pages go? Meaning the checkout for booking a room?
Please create a ticket for us here:
https://themovation.ticksy.com/Love the theme
Thank you! Let us know if you have any questions.
