37 comments found.
I am having issues trying to update the theme.
Hi,
Thanks for reaching to us.
Could you please feel free to submit a ticket at https://boostheme.zendesk.com/hc/en-us/requests/new?
Best regards,
Boostheme team.
I have created a support request 9 days ago and until now I didn’t get a reply back (request 3779). I will appreciate your quick reply since we are waiting to publish the theme.
Hi,
Thanks for contacting us.
We checked ticket number 3779 and found that you created the ticket outside of our business hours and we replied to you the next day, please refer to the screenshot https://tppr.me/ajz26.
Please double-check the spam or promotion folder, the email sometimes is stored in these folders instead of Inbox.
And please keep in touch with us if you have any questions or problems.
Best regards,
Boostheme team.
Hello. A random shopping cart appears on the password protected page. How do you remove it?
Hi,
Thanks for your comment.
For your questions, could you please feel free to submit a ticket at https://boostheme.zendesk.com/hc/en-us/requests/new? Our support team will check and help you ASAP.
Best regards,
Boostheme team.
Dear valued Customers,
We will have a Special Company Trip for all of our staffs after a long time hard-working. The Special Company Trip will start from this Thursday to next Tuesday (January 06, 2022 to January 11, 2022 in GTC). We will come back to work on Wednesday. We want to help our members can refresh their minds, learn new things, be strong together and have new ideas when we come back to work better, prepare our spirit for new big strategies. We understand that you need our help, during this time, the support service is also available, but response time can be up to 2 business days. So if there is anything that needs to be solved, please follow the advice below:
– Refer to our documentation to know how to set up the theme correctly. – If you have any issues or bugs with the theme, please make sure it will not be from apps you are using or wrong modify/edit in our code and please wait for our checking when we come back. – If you have questions or discussions that you can not check, you can post them on our support center, we will check and answer you as soon as possible. – If you have any custom tasks, extra changes that need our quotation, please send them to us via our support center, we will check when we come back.
As far as, We appreciate you so much for your understanding and hope you can wait for new enhancements, new good things we will bring to you.
Thanks so much.
Hi, I found a visual bug on page “products”. The first product have 2 images, when you pass the cursor on it shows second image. the problem is the first image is very low quality.(I checked and the image uploaded is high quality) I have 4 products in total, all o them are very similar, differ only the description and text. but all of them have the same size and quality images. The problem is that only first product it shows a low quality image.
Hi,
Thanks for contacting us.
For your problem, could you please feel free to create a support ticket at https://boostheme.zendesk.com/hc/en-us/requests/new? Our support team will check and help you to solve the problem ASAP.
Best regards,
Boostheme team.
Hi,
For the filter in the new theme 4.7, does it still have filter by tag? Or is it now all filter by shopify’s new filter system?
Thanks,
Kikko
Hi Kikko,
Because Shopify recommends using the Storefront filter system. So we have no longer offered the tag filter. You can refer to this guide https://help.shopify.com/en/manual/online-store/themes/os20/customize/filters for more details.
Best regards,
Boostheme team.
Hi there, loving the theme, except for one thing I need some help with! After customization, my store speed has come down to 40. How can I optimize it back to a better speed score again?
Hi,
Thank you for loving our theme. As for the PageSpeed score, there are many factors that can affect the score. Something like application javascript, CSS, custom code,... So could you please create a support ticket at https://boostheme.zendesk.com/hc/en-us/requests /new? Our support team with expert Shopify developers will help you check and resolve issues.
Best regards,
Boostheme team.
Hello,
Is it possible to customize size and style of social share icon in footer ?
Hi,
This is a technical question. So please feel free to contact our support team at https://boostheme.zendesk.com/hc/en-us/requests/new. Our support team consisting of Shopify experts will help you exactly.
Best regards,
Boostheme team.
Ticket ID : 3099 After created support ticket there is no reply on my mail. Is there any one available for support ?
or any live chat option available so i can instantly resolve the issue ?
Hi,
Please check your email. Our support team replied to your question.
There is a serious issue with the product page when it comes to structured data. I have flagged this with you before. Support is ok if the question about something that is already found in the help documentations. However, anything out of that I am not getting any support. I understand that you want people to pay for extra customization but I honestly had other theme developers doing way more in terms of helping me to customize and all for free.
The theme is good and I have got the hang of it now and did most customization on my own. However, the issue with structured data is not about customization. It is about performance. Please take a look and have this fixed. I am including the warnings in Google search console.
Google search console flagged a problem with structured data. Even though they are warnings but they do effect product performance is search results.
Warning Missing field “image”, Missing field “review”
Warning Missing field “aggregateRating”
Warning Missing field “image”
Warning Missing field “brand”
Warning Missing field “sku”
Warning No global identifier provided (e.g., gtin, mpn, isbn)
Warning Missing field “description”
Thanks!
Hi,
Thanks for contacting us.
For the structured data issue on the product page, some installed apps will embed their snippets to a product page. Example: Shopify product reviews app will embed its structure snippets to the product page. In this snippet, the app only print the rating data, not other data such as image, brand, sku,... So this snippet is causing issues you see. However, our themes also offer a snippet that is used to print all product data ( included reviews data ), so Google Search Engine is also able to read your product structure.
Please refer to this example https://search.google.com/test/rich-results?id=aDw0oPWDvVT1PYhimh4RiA
Refer to the snippets with 8 warnings. This snippet is printed by Shopify Product Reviews app.
If you need to discuss more, please feel free to contact our support team at https://boostheme.zendesk.com/hc/en-us/requests/new. Our support team will check and help you ASAP.
Best regards,
Boostheme team.
Thanks you for sharing the results from your Belorai demo theme. Your product rich data check report from Google has the same 8 warnings I have on my products. Screen cap here https://ibb.co/cL2WYLG Since you are not using Shopify review snippet, then there is something else. Please help troubleshoot and fix the issue.
Hi,
Thanks for your screenshot. 8 warnings comes from Shopify Product Reviews app’s snippet. So we can not fix this app. Only the app team is able to fix their issues. If your store has other issues, please feel free to create a support ticket at https://boostheme.zendesk.com/hc/en-us/requests/new. Our support team will check and fix the issues that come from our theme.
Best regards,
Boostheme team.
Hi,
Thank you so much for the article. It’s very helpful for us. We have identified your question and sent this over to our development support team to get everything cleared away for you. Though we do not have a timeline on when this will be resolved for you, I can assure you that as soon as we have any new information we will update you right away!
Best regards,
Boostheme team.
You are welcome. Please note that applying the above recommendations and the improvement to schema will benefit ALL your current and future customers.
Sure. We will consider this issue seriously to bring more benefit for customers.
Hi Beloria/Boostheme team, Can we set the default site language to German from “Edit languages” -> “Change theme language” on Shopify? We don’t need a multi-lingual site and we don’t need any translation App. We just need a German site. For some other themes, when we “Change theme language” Shopify will report “Your active theme does not contain German translations”. Thanks!
Hi yzxglobal,
Thanks for your question.
German is integrated fully into our theme so you can definitely change German as the main language from “Edit languages” -> “Change theme language”, then choose German.
I hope this helps and please don’t hesitate to let us know if you have any questions.
Best regards,
Boostheme team.
Thank you very much for your prompt answer!
Hi,
You are welcome. You can also install our trial theme on your store to run our theme with your products, brands, and banner. Please refer to this guide to install the Boostheme Toolkit app https://beloria-docs.boostheme.com/shopify-apps/boostheme-toolkit-app, from this app, you can install trial themes to have experience with our theme before purchasing it.
OK, Thank you again for your instruction!
You’re welcome. Happy to help you solve all the questions about our theme.
Best regards,
Boostheme team.
How can I update to the latest version without losing all the configuration I did (slides, colors, texts, images etc,). Because is like starting from scratch, and I don’t want to start from scratch everytime a new update is out. This is not optimal.
Hi,
For update to the latest version, please refer to this guide https://beloria-docs.boostheme.com/upgrade-to-a-new-version for more details.
If you have any questions, please don’t hesitate to let us know. Or create a support ticket at our support center https://boostheme.zendesk.com/hc/en-us/requests/new, our support team will help you ASAP.
Best regards,
Boostheme team.
Hi, I just saw that is not possible to translate the legal text like “Privacy Policy, Refund Policy, Terms of Service etc.” This texts are in Shopify admin panel -> Settings -> Legal . Any solutions ? any update to translate this aswell ?
Hi,
Thanks for contacting us.
For your question, sure. We are working to add policy page to our translation feature. We will try to release it soon.
Best regards,
Boostheme team.
Hi, anytime soon the update? an estimated date of it ? Thanks
Hi,
We have identified a request with the translation feature and have sent this over to our development support team to get everything cleared away for you.
Though we do not have a timeline on when this will be resolved for you, I can assure you that as soon as we have any new information we will update you right away! Please bear with us.
Best regards,
Boostheme team.
Hello, I downloaded the boostheme toolkit application and I uninstalled it by mistake. I try to download it again but it tells me that the application has already been downloaded with my purchase code.
What can I do?
Hi sofiadjuste,
Thanks for contacting us.
Please feel free to create a support ticket at our support center https://boostheme.zendesk.com/hc/en-us/requests/new? Our support team will help you ASAP.
Best regards,
Boostheme team.
Hi , I recently bought this theme. I just discovered a issue, the progress bar is the same for all the products, is not unique. Should be lower percentage if the quantity of the product is lower in one product and higher percentage in other product if the cuantity is higher.
All my products have different quantity texts but the same percentage progress bar. How can I fix this ?
Hi 50ny,
Thanks for your comment.
Currently, the progress bar’s percent is configured in the Theme Editor to work same on all products. This is a feature, not issue. However, your idea is very awesome, and we will consider to add it in the next version.
And please don’t hesitate to let us know if you have any questions.
Best regards,
Boostheme team.
Theme is very good with many useful features. One issue I find is that the schema may be improved. Currently, I am getting many warnings in Google Search Console. Please fix that with your new update.
Hi,
Thanks for buying our theme. For the issue, could you feel free to send it to our support team at https://boostheme.zendesk.com/hc/en-us/requests/new? If possible, the attached screenshots will be very helpful for us to help you exactly.
Best regards,
Boostheme team.
Question. Captcha is firing on every page of the store. It is slowing down the website. How do i make it fire only on contact us page?
Hi,
Thanks for your comment.
The Recaptcha is being fired by Shopify core scripts. You can handle it in the Online store > Preferences. By default, all Shopify themes can not change the Recaptcha.
I hope this helps and please let us know if you have any questions.
Best regards.
In the next update. Place a mobile-only banner option.
Hi,
Thanks for your comment. If you only want to show a banner on mobile, you can go ahead with the Banner Creator Pro section, add a banner with the option “Hide this banner on the desktop”. The banner will only be shown on a mobile screen. Please refer to this guide for more details https://beloria-docs.boostheme.com/dynamic-sections/banner-and-image/banner-creator-pro#6-banner-with-text-item-type.
I hope this helps and please let me know if you have any questions.
Best regards,
Boostheme team.
I liked the update. The theme is getting better. I would like to make another suggestion.
“By clicking the cart icon > take to cart page.”
Because currently the action is to emerge a sidebar cart.
https://snipboard.io/wIZMg7.jpgHi,
Thanks for your awesome suggestion.
We will consider adding it in the next versions seriously.
And please don’t hesitate to let us know if you have any questions.
Best regards,
Boostheme team.
hello team, good to talk to you.
I’m having difficulty putting the product price divided by X.
This area does not offer html or script.
I offer 10 installments without interest and wanted the site to automatically show the value of each installment.
https://snipboard.io/hqK1s2.jpgHi,
You can open the product page in the Theme Editor. Then add an HTML block to the main product section. Please refer to this guide https://beloria-docs.boostheme.com/manage-blocks-in-a-section for adding a block in a section.
Or please create a support ticket at our support center https://boostheme.zendesk.com/hc/en-us/requests/new. Our support team will help you ASAP.
Best regards,
Boostheme team.
Overall, I love the templates and I like the way the site is shaping up. However, I have several questions about what the theme can do and how to make it do it. I have submitted questions in your support portal but still do not have an answer. I have just asked a couple more. The most concerning:
In the documentation for filters on collection pages, it says: “The auto filter feature can only use for a store that has less than 1000 products. If your store has more than 1000 products, it will be working incorrectly. ” I can see that! The autofilter is NOT working well – terrible experience for my customers. I see that I can disable each individual auto filter but now way indicated for how to set up manual filters (by tag or by group?). Doe this mean I have to use meta tags or just not have filters?
Hi SarahPOGD,
Our team answered your question as soon as we received your ticket. Could you help us to check your email? Please be patient as we need to answer all questions before you. As far as, our support time is only several hours to one working day but our customers won’t wait long to get an answer from us.
Best regards,
Boostheme team.
I sent the request Tue 11:36. The reply at Tue 22:47 was “I need to log in to your store to check the problem. Could you inform the .myshopify.com URL of your store so that I can ask for a collaboration?” I sent the info 5 minutes later (Tue 22:52). The next reply, Wed 20:26, was “I created a collaborator via your store. Could you help me accept it? After you accept, please inform me of this ticket to avoid missing your ticket.” I accepted the collaborator request but missed that I had to inform you (I sent the notice this morning when I saw that). I still do not have answers to any of the questions I sent in the original request. I understand why you wanted access to my account but surely some of the questions could have been answered without it? So I am trying to set up my store, and here I am, 3 days later no closer to knowing the answers to my questions about setting up product pages.
I did get a quick response to my second set of questions regarding filters, so thank you for that.
Hi Sarah,
Our support team replied the ticket about product page. Could you help us to check your email? Thanks for letting us know the problems you are facing and please continue to keep in touch with our support team if you have any questions or problems.
Best regards,
Boostheme team.
Hi,
I am shopping around for my site mb-bright.co.uk. My issue with our current theme is that the site speed is too slow, below 30. It actually gets worse as more products are added which leads me to think that there is no lazy loading. So my question is that What is the average speed of your store? We have over 30 products spanning multiple genres and I want to know if the speed of the store will not deteriorate. Which theme of yours would you say would be better for a multi-store like us with multiple genres like health, beauty, hardware, electronics etc. As most of the themes I see are for clothing and fashion. The themes look great but I am not sure how it would depict multiple genres. Also would like to know if you guys use .scss. As the support for that is gone, I would like a site without that. Mobile optimization is also a big factor and whether the theme is intuitive enough or not. Finally, does your template do proper optimization and lazy loading?Let me know the answer to these questions and if it meets our needs, I will buy it right away.
Regards
Hi amadjay50,
Thanks for contacting us.
As you see, our theme has been optimization for the speed carefully. And your store’s speed will be improved if you use our theme. You can go ahead with Beloria. But the speed also depends on your installed apps and custom codes. But we are always staying here to help you find and solve all problems that affect the speed of your store.
If you still have any questions, please don’t hesitate to let us know so that we can help you ASAP.
Best regards,
Boostheme team.
We don’t have any installed apps or custom codes. The only custom code that I add to a theme is the conversion tracking snippet for google adds. And just so we are clear, you guys don’t use .scss right? Because support for that is deprecated so don’t wanna go through that again. And lastly, is there lazy loading?
Yes. All SCSS has been compiled to CSS before releasing the theme to match the new rule of Shopify. And all images are being loaded by lazy loading to improve performance.
Thank you. We are definitely going to go for your theme now shortly.
Thank you so much. And please keep in touch with us if you have any questions.
can i remove right click disabling script?
Hi igorauckland,
Thanks for contacting us.
You can remove the right-click disabling feature by yourself in the Theme Editor. Please refer to this guide https://beloria-docs.boostheme.com/theme-settings/general for more details.
If you still have any questions, please don’t hesitate to let us know so that we can help you ASAP.
Best regards,
Boostheme team.
