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hi, on mobile index3.html (video backcground) doesn’t show up
Hi, video background does not work on mobile devices, you have an image background instead. Hope this helps!
Hello, I’ve got one problem on restaurant.html subpage. Whenever I put a short text in the
section (under h1) background image becomes smaller (image width depends on how the lenght of text). How can I fix it?
waiting 8 days for an answer in a support ticket. Footer doesnt appear as expected in apple devices (macbook/ipad/iphone) seems the css doenst work as expected there. any advice?
Hi, sorry for the wait, can you please provide your ticket ID, I will have a look for you. Thanks!
Hello will anyone answer please????
I am on it. Sorry for the wait!
Well now other problems appeared after ur custom css changed im opening new ticket
Hi, we are on it. Please check you ticket soon. Thanks
Hello on the index page through mobile, the text always is grey and the social media aren’t lined up but goes down in the middle. how do i change the info text to white color?
I need help fixing the contact form
I haven’t change anything yet. Just try to see how it looks on mobile. But this template doesn’t work on mobile. The gallery function doesn’t work, and the text and social media is not line up on home page. Please tell me how to resolve these problems.
Waiting one month for support. Is anyone bothered to help?
Hi, I am on your ticket. Thanks.
well i asked for support almost two months ago for some problems and you didnt answer completely until it is expired. This is the kind of support u provide? we must renew and pay again so the problems of the template can be solved?
You do not have to pay anything, just let me know your ticket ID and I will handle it. Sorry for the delay. Please make sure you are also running the latest update. It take care of know problems. Thanks for you interest.
hey seriously will anyone answer??
18 more days? are you guys serious? 2 months for an answer?
Hi, can you test menu page in safari? There is problem with images
Hi, what problem you mean, could you be more specific? Do you refer to HMTL or Wordpress version, it would be best if you could open a support ticket at yosupport.freshdesk.com Thanks!
Hi Guys Ticket no #2581, need a reply please
Hi, I am on it now.
Hey there i´ve opened a ticket 3 Months ago … but there is nothing happend it´s also on a reportet bug with safari / mobile #2595. Tanks
Hi, I can see your ticket is solved and closed.Thanks
Are you guys serious?
Is anyone here to answer? im waiting three months
Hi, when I uploaded the original files that I downloaded from themeforest.net. It never worked like the demo on idevices. I don’t have that on my server anymore but you can view my site on an idevice to see what the problem is. Some of the css rules weren’t applied to idevices I think. http://gingerthaidallas.com/. Please help me with this because all of the css rules were dumped into 1 file, so I couldnt possibly go through them.
I setup the site like i want to. but when i look to it on mobile it still looks partly ‘Berg’ template… pls fast solution
Hi Luciferis, i have the same probleme on idevice but on your site i see that the gallery page work perfectly ! Not mine !!! Did you change somethink in the original files ? Thanks
Hi, please open a support ticket at yosupport.freshdesk.com, make sure you provide URL to your site, we will have a look for you. Thanks!
Hi yosoftware, i do it since 4 days and i haven’t answer ! Please can you help me… Thanks
Hello. The parallax background changes for the desktop version but not fot the mobile version. The default image with the watermark with the dimensions is still there for the mobile version instead of the one of the normal version.
Hi there. I bought this theme a while back… never used it in the end. Now maybe got a new reason to use it… downloaded again…. and when uploading I’m getting an “The package could not be installed. The theme is missing the style.css stylesheet.” which when I look inside is true… there isn’t one. Little help, please.
Hi, this is not a WordPress theme, it is HTML template, it will not work with WP. If you would like a one for WP please have a look here http://bit.ly/2ruYaK4
Hi, the “reservation” form is not working. Documentation says “just change the email address in reservation-send.php file” but the package does not have that PHP. Please help, urgent! Thanks!
Hi, the ”reservation” form is not working. Documentation says “just change the email address in reservation-send.php file” but the package does not have that file. Please let me know where to download the file! Thanks!
is there a simple way to update the theme? i have made a site with the first version and i want to updated it with your last version
Hi, download the latest version from themeforest and replace the files on your server. Make sure you backup your old files, just in case. Note if you have edited / adjusted the theme directly within the code, this will be lost. If you need further help please visit yosupport.freshdesk.com Thanks for reaching out.
so this will not affect my html pages?
I am sorry, I just noticed that you talk about html, all your files will be replaced and you will end up with the demo files. You need to compare files, there is no easy way to update. You need to know what and why you want to update. So if there was something that was fixed you may consider updating only this.
so if update all the files except my html files, will be ok?
Yes, in theory, but please back up first.
if we want to use smtp in the contact, do you have the code?
Hi, this is HTML only, and you need to take care of things like this yourself. Sorry.
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