Web Themes & Templates

Support for Berry - A Fresh Personal Blog and Shop Theme

Support for Berry - A Fresh Personal Blog and Shop Theme

4.89 (9 ratings) 4.89 stars
Cart 248 sales
Recently Updated
Well Documented

LoftOcean supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Before you submit a support ticket, please:

  1. Make sure you have updated everything (WordPress, theme, all plugins, etc.)
  2. Check Berry Documentation and How-to Articles.
  3. Disable all plugins except “Berry Extension” and then check if it fix the issue.
  4. Remember to clear all cache after updating anything.
  5. If you still cannot find a solution, please open a support ticket at Loft.Ocean Help Center.

When submitting a support request, please include following information as many details as possible:

  • Your website URL
  • Which version of the theme you are using
  • Detailed description of the issue or the question
  • Screenshots of the problem
  • Any notices or error messages
  • Any other information that you find useful

And please write in English. Thanks!

We provide support for our customers Monday to Friday: 10 AM to 6 PM (UTC+10). Support requests will be processed in the order received. We reply to all requests within 24 hours. If it is a weekend, our response time may be up to 48 hours.

How to receive the update notification

There are 2 methods to get the update notification:

Method 1 – Visit ThemeForest Downloads page ( https://themeforest.net/downloads ) > make sure you have logged in with the account you used when purchasing the theme > find the theme on the “Downloads” page > Tick the “Get notified by email if this item is updated” option.

Method 2 – Install and activate the “Envato Market” plugin on your website > Add your “Envato API Personal Token” > then you will get update notifications directly on your website dashboard. Please check this chapter of the theme documentation for the detailed instructions.

Instagram Cannot Show since October 24, 2020?

This problem is caused by the Instagram API change that happened on October 24, 2020. Unfortunately, this specific change was not mentioned in the Instagram announcement.

We have updated the required plugin “Berry Extension” and the bridge plugin “LoftOcean Instagram” to fix this issue.

If this issue happens on your website, you need to remove the old “Berry Extension” and “LoftOcean Instagram” from your website, then download and install the updated ones. Please check this chapter of the documentation for the instructions: Instagram Cannot Show since October 24, 2020?.

Important Notice about Instagram Issues

Recently, Instagram made changes AGAIN (Since June 2020). If you find that your Instagram feed cannot be displayed on your website, please check this how-to article for a solution: Instagram feed cannot be displayed on your website?

Show more

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey