Web Themes & Templates

Reviews for BeTheme - Responsive Multi-Purpose WordPress Theme

5,924 Reviews

for Customer Support

- Terrible SEO
- Customer service is poor, after your license is expired you can no longer even read the support documentation on their website
- THEY DELETE BAD REVIEWS!
- Bad performance
- Bad responsiveness

muffingroup

Author response

Hi,

we do always appreciate honest and relevant feedback but unfortunately yours is not. Please note that authors are not allowed to remove reviews. If you left the review in the past and it has been removed, it means your reviews wasn't written according to guidelines and wasn't right. If you have problem with logging onto support forum, please send us private request via contact form on the right hand side at https://themeforest.net/user/muffingroup#contact and we will help you for sure.

Best regards,
Muffin Group team

for Documentation Quality

IT DOESN'T MAKE YOU BETTER TO DELETE THE REVIEW WITH 3 STARS!

Hi all developers and Muffin Group,

I have just done my first WP website using BeTheme.First of all, they have many amazing themes, which you can use for many different reasons. So, they definitely deserve to be congratulated for this.But, why do I give 3 stars?You will be disappointed when it comes to plugins.They say "We have slider revolution so save $29." When I read that I can say that "I don't need to pay for Slider Revolution because they tell me they have it. Wowowo..." But when you start making the website, you see that it is just a basic version, not premium. So the language they are using for marketing is a tricky a little bit. It happens to all plugins such as Contact Form 7. So nothing is included in the package, all of them are just basic versions of plugins.LACK OF TUTORIALS.They say that they have really good documentation. Many things in the document are based on old versions of the theme.
Videos on youtube are completely out of date. The youngest video on the Youtube channel is 2 years old and they don't have much content.If they update their youtube channel and documentation and change the language they are using for marketing, everything will be great then.If you are not a professional developer for WP, this is not a good theme for you to start.If you are a professional developer for WP, I am sure this theme is so good for you with amazing prebuilt themes.ThanksSammy

muffingroup

Author response

Hey,

we do always appreciate honest and relevant feedback so thank you for the message. Below, we will try to answer on all your claims, the best as we can.

1) First of all, authors are not allowed to remove any reviews. If you posted review and it has been removed, it means that your review did not met with the guidelines.

2) According to plugins bundled within the theme, they do never come with license key. This has been clearly explained in Envato Market Help Center --> https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

This concerns any theme on the marketplace and not our themes only.

3) What exactly does not met with your expectations when it comes to the documentation? Could be be a little bit more specific about the issues you've faced with in the documentation? Would be great if you can provide further details so we may sort out the things that are not clear enough.

4) Videos on YT are up to date of course.

Hope we answered on all your questions and have cleared up some issues.

Best regards,
Muffin Group team

for Customer Support

Perfect. Rapid response.
They are helpful.
If you are not a professional, they will also try to help.
Well documented template with many options.

for Flexibility

Limited features and options. Preview web page doesn't work. No revisions are saved. Too much time spending clicking to open and closing to see content. Pain just to set vertical alignments on columns. Sections don't collapse. This is useful when moving content around. No shadings available on images. Templates are not saved to easily import them. Plan to spent more time developing with this theme.

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