507 comments found.
“Help Request” only kicks user to Documentation page.
Question 1) Is it correct to say Biagiotti is a theme you sell but do not support? There appears to be no way to submit a help ticket on your support site for this theme. It’s just a loop back to theme documentation.
Question 2) Tried importing a demo. Is it correct to say Biagiotti theme is intended to be used as-is? Changing any items does not seem to work properly. If this is not the case, what is the step-by-step for changing imported demo elements, as documentation does not appear to cover this.
Hello,
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
We do believe that the theme is well documented, and we do understand that it might be confusing at first but besides our themes documentation here you can find many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you for your reply.
Every time I click Submit A Request [in header], the page simply reloads. There is no opportunity to enter my purchase code. (I have tried it in Firefox and Chrome, same result. I cleared cache, restarted the browser, and reloaded the page several times.) Same goes for clicking Log In [in header].
I am quite familiar with building complex WordPress sites. It is not a familiarity issue. It just seems that the the theme documentation lacks specificity and step-by-step instructions for replacing imported demo elements. Without having access to support, then, the theme appears to be not usable in a practical sense. Hence, this thread.
Hi,
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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I will give that a shot. Thank you for your swift follow-up.
Support
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Hello,
When will the next update be released?
Revolution slider has quite some security fixes.
Moreover, is the theme still compatible with WooCommerce 8.2 and WordPress 6.4 ?
Thank you!
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hello, thank you for your reply. How about the other question? Is the theme still compatible with WooCommerce 8.2 and WordPress 6.4 ?
Support
Mikado Portfolio part of
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Hello again,
the changelog mentions: WordPress 6.2.2 compatibility & WooCommerce 7.8.0 compatibility.
Does not mention WooCommerce 8.2 and WordPress 6.4
Hi,
We have tested the theme and it is working correctly with the latest version of WordPress and WooCommerce on our installation.
Support
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Hello. How can I add zoom on pictures as hover effect for products pictures?
Hello,
Unfortunately this hover effect is not available as an option for product lists.
Support
Mikado Portfolio part of
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please help I already paid and my client is mad. I sent a ticket yesterday just to install demo content. Until now no reply on your side. please please install demo content….
when I install demo content same on your sample site. it stop on 20% I tried lot of times and still stop on 20%
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you so much. 
I see it is ok now
Support
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Hello There, somehow one of website domain and hosting expired and so when I try to Register theme for my new domain ask to deregister theme. I do not have any option to do this process. so, I need help
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Mikado Portfolio part of
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Hello I know my support time has expired but this not something like a support. This seems like a bug on theme. So if you can help me will be glad for that. I have tried to submit a ticket but that didnt let me to open it because of support time. But it is happening when we move the mouse hover the products on product list page. When the moseu hover the icon and the product photo disappears. But when I moved the cursor back it comes again. This only happens on mouse hover. Could you please help me with this. This happened after I deleted the whole theme and reinstall with new look. I mean the header and all others.
Hello,
You can find more info regarding support expiration and option to extend it in this article here.
The hover effect for products is a solid color (please see screenshot) so it could be that your hover color is the same as the page background.
Support
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Hello does the theme support multilanguage? how about RTL?? does it also support multicurrency?
Hello,
When it comes to creating multilanguage websites using our themes we recommend checking article in this link.
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities so you can try using some 3rd party addon for adding multi currency functionality for WooCommerce.
Do let us know if you have any additional questions.
Support
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i wrote you guys since saturday, today is Tuesday and no reply. Please get to my ticket about the LOgin and create account not working on your theme
Hi there,
We are sorry to hear this but we are currently working with limited resources, therefor the reply can be prolonged a bit. We do see that your request has been responded and if you need any further assistance we would kindly ask you to continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hi, I’m having trouble displaying Instagram posts using the widget, only the description is displayed, not the image. (Console shows errors 403)
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Hi,
Google Speed Performance is pathetically bad at 28 out of 100:https://paste.pics/OYXDL
GTmatrix.com your demo failed altogether error and some are at 63 out of 100:
https://paste.pics/OYXE1
I like to purchase your Theme but checking your Demos have second thought… do you have any tentative performance update rolling out ? so that accordingly will take decision, pl. let me know, Thanks
Hi there,
Thanks for taking an interest! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Well I went ahead and bought your Theme and looking forward to your support for speed performance. Thanks
Hi there,
Thank you, if you need assistance, our support team will be happy to help!
Support
Mikado Portfolio part of
Qode Interactive
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This is such a SHAME ….LOOKs like its a WORST Support system here and you guys have abandoned it totally….Pl. STOP relying on your FAQ System
https://paste.pics/P3P0HIts been 2 Days and there is no reply….how could you be so irresponsible.
Its been 10 years on Envato but never seen a lousy support system….if you guys have abandoned this Theme… I think its time to Leave Envato and stop being a harassment to the public.
Though I see your Sales Support team very much active here. Thanks
After installation of DEMO:
Contact form loads by default on home page: https://paste.pics/P3P8J
But instead this should be “Subscribe box” ....well how to replace this now? Thanks
Home page main link:
Even after removing all the drop link the box does not go it still hangs there….how to remove it.
https://paste.pics/P3PE1Hi there,
We are sorry but the response time can be prolonged a bit due to the summer vacation season, however we do see that your request has been responded and if you need any further assistance please continue the conversation with our support team.
Thank you for your patiance.
Support
Mikado Portfolio part of
Qode Interactive
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You have not given any solution to the issue yet….Your support is is just copy pasting general topics …..but not solving it specifily. (I have sent it again).
1) Pl. send the “Slider Revolution” & “WPBakery” Page Builder Latest plugins..
3) How to remove this drop down menu.
You have not given any solution to the issue…...as the drop down is not removing from the page?.
.
https://paste.pics/P2Y7D.
4) How to add Subscribe instead of the contact form..
You have not given any solution to the issue of replacing the “contact form” to “subscribe form”.
(As I don’t find the wpbakery edit on home age…..Now How to edit the home age form?).
.
5 ) How to Add/Delete “Footer” area logo?
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I have a problem with the images appearing blurry on the site, please solve and thank you
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hello Mikado, i have buy this templates, i try transfer in another site, but there’s was a error, said can not register, because i must deregistred in my old hosting, but my old hosting don’t work, can you help me
Hi there,
Please note that you can use the purchase code only on one domain. If you wish to change the domain, you need to deregister it first. You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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After activating the theme, I am getting this error Fatal error: Uncaught TypeError: ftp_fget(): Argument #1 ($ftp) must be of type FTP\Connection, null given
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
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I have submitted a ticket day before yesterday and there has been no response so far. This is very bad customer service.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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Hi. i’m trying to find where can i change this words on the theme. Text is not part of image and i need to translate to another language. See thsi screenshot pelase https://tinyurl.com/2klsyoaa same for the bottom section subscribe. Thabks
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I think i need to update my theme because i have problems with woocommerce and many plugins but when i install envato market plugin and add my Token i an’t see my items.
Can you please check if it’s compatible with the plugin. this is my website : https://www.helloeve.ma am i using the last theme update ?
Thank you.
Hello,
Please try updating the theme via FTP. To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi, I re-installed the wordpress Now it is asking me to unregister Biagiotti to re-register. Can you please unregister from your side to allow me re-register. My site name is glamhouseco.com
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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The slider does not work, gives an Ajax error
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello good morning! Is there a solution for the login form to work? if i create a new account, it says it already exists, if i try to login it says the data is incorrect. can you help?
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
Please check if the purchase code is registered in Biagiotti Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
Support
Mikado Portfolio part of
Qode Interactive
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Ah actually I didn’t do that thanks 
Support
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Hi there,
It’s usually standard practice for e-commerce websites to show the customer a Thank You page once they successfully complete their order. But for some reason, on my website, its redirecting back to the Check Out Page instead. After further investigation, I’ve found the reason why: It’s because I do not have a Thank You page, so by default, its redirecting back to the Check Out Page.
I could be wrong, but it seems that this theme is missing a Thank You page. Does it not come automatically with the download pack? Maybe I missed the download file?
Your help is greatly appreciated! Thank you, and I look forward to hearing from you soon.
Hello,
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and you can try adding a “Thank you page” with some 3rd party WooCommerce addon.
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Mikado Portfolio part of
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Thanks! I only realized this is a silly question as it seems almost none of the themes out there have a Thank You page. But I used the Cartflows plugin to create it and it works great.
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