Web Themes & Templates

Reviews for Biagiotti - Beauty and Cosmetics Shop

36 Reviews

for Design Quality

J'ai acheté ce thème en février 2020 et je ne regrette absolument pas ! Il est magnifique, bien construit, et le support est excellent.
Ce thème demande pas mal de ressources donc il faut une offre d'hébergement adaptée. Je suis sur CPanel XL et tout va bien (le Cpanel L était trop limité pour ce thème).
J'ai une petite boutique d'une centaine de produits, je l'ai customisé à mon goût. Ce thème offre vraiment de nombreuses possibilités.
Je fais de moins en moins appel au support mais je préfère le conserver en repayant tous les 6 mois car les développeurs m'aident beaucoup en cas de difficulté.

for Customer Support

Good support in fixing issues - just wished documentation was more complete and replies were quicker.

for Customer Support

The support for this theme is great and fast. I had a problem whichwas fixed instantly without going back and forth in an endless mail conversation

for Bugs

I have been frustrated with this theme. The site is a mess.... The demo will not load appropriately , it turns into a hot mess. I have sent a ticket to the author but no answer yet. I HOPE THEY CAN HELP SOON.

Mikado-Themes

Author response

Hi there,

Sorry to hear this, however, we could not locate any request created from your Envato username, unfortunately.
As you state that you do have a support request it would be more than helpful if you could provide us with your request ID so we can check this on your end.

When it comes to importing demo content and if you are somehow having an issue with the demo import we would kindly ask you to check your resources
as well as you can always try to import our demo content with our XML file.
All these questions could have been handled with our support agent where you will get help from our team for sure.

We do hope that once this has been resolved that you will reconsider your rating.

Best,
Mikado

for Customer Support

Très beau thème, flexible, et support client réactif et efficace, qui propose en plus des suggestions de plugins très utiles, en relation avec les questions posées.
A acheter en toute confiance

for Customer Support

Excellent assistance and support installing and importing demo content. I am a self builder and rely on good templates to customize with my business content. The design of this sight is gorgeous. I am grateful for this service and the designer.
Thank you Mikado support team.

for Design Quality

I updated my initial review the design settings are still difficult to navigate

Mikado-Themes

Author response

Hi there,

We do understand that it might be difficult if you are facing a complex theme for the first time as our theme does have a lot of options for sure which can be set. Your opinion does mean a lot but you should also know that for any difficulties you do encounter you can always submit a request at our help center and our support team will be happy to help always. We also do hope that you at some point will reconsider your rating into 5 stars. Our support team is alway willing to help.

Thanks.

Best,
Mikado

for Documentation Quality

I change my initial review, upon receiving correct support, although with a long delay.

It still seems to me that the documentation is very poor and does not detail in sufficient depth the possibilities of the theme

Mikado-Themes

Author response

Hi there,

Once we check we can see that your request has been handled.
You should know that our support team is handling a lot of requests and that you might expect longer than usual wait times due to safety measures related to COVID-19, as we are all affected. Our average response time is around 24 hours.

You can find our themes documentation here that might help you on the way developing your website, it is indeed basic documentation that presents every feature that the theme has, but you do have our knowledge base with a great number of articles that might help you in the way. Also, you should know that you can always contact our support team with whatever theme related issue you do encounter as they would be more than happy to help.

We do hope that you will at some point change your rating into a 5 star rating once you get to know the theme possibilities.

Thanks.
Best,
Mikado

for Bugs

Installed the theme on digital ocean and on wpengine as well.
When you enable WP_DEBUG there are a lot of errors and notices and on both wpengine and digital ocean the theme doesn't work because of some errors most of the WP Bakery shortcodes are not working and they are being loaded as text only.

Mikado-Themes

Author response

Hi there,

Once we check we can see that all your request has been handled and answered to and that our support team did put a lot of effort investigating the issues on your side. If you still need assistance we would appreciate it if you could continue the conversation with our support agent that will for sure do their best to help you.

We do hope that the help provided and the guidance from our support team will make you reconsider your rating.

Best,
Mikado

for Customer Support

I have this fatal error and no possibility to install my theme! Impossible to join the support! i need help and your documentation do not answer the incident!
.
Here is the error message :

Fatal error: Uncaught Error: Class 'BiagiottiMikadoClassWoocommerceDropdownCart' not found in /home/mgbeaup/www/wp-includes/class-wp-widget-factory.php:61 Stack trace: #0 /home/mgbeaup/www/wp-includes/widgets.php(115): WP_Widget_Factory->register('BiagiottiMikado...') #1 /home/mgbeaup/www/wp-content/plugins/biagiotti-core/widgets/widget-loader.php(8): register_widget('BiagiottiMikado...') #2 /home/mgbeaup/www/wp-includes/class-wp-hook.php(287): biagiotti_core_register_widgets('') #3 /home/mgbeaup/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #4 /home/mgbeaup/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /home/mgbeaup/www/wp-includes/widgets.php(1765): do_action('widgets_init') #6 /home/mgbeaup/www/wp-includes/class-wp-hook.php(287): wp_widgets_init('') #7 /home/mgbeaup/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #8 /home/mgbeaup/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #9 /home/mgbeaup/www/wp-settings.php(540): do_action('init' in /home/mgbeaup/www/wp-includes/class-wp-widget-factory.php on line 61.

Thanks

Mikado-Themes

Author response

Hi there,

We are sorry to hear that you struggle and would be more than happy to help. It might be that your Woocommerce plugin is not activated so please check this but in order to be able to investigate this furthermore on your side we would appreciate it if you could submit a request at our help center and our support team will be happy to help. You should know that you do need to register an account in order to be able to do this.

If you at any point do have problems submitting a request you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will take a closer look at your issues.

We do hope that you will manage to send us a request as well as we hope that you will reconsider your rating after you were provided with help by our support team.

Best,
Mikado

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