Web Themes & Templates

Reviews for Biagiotti - Beauty and Cosmetics Shop

Reviews for Biagiotti - Beauty and Cosmetics Shop

4.38 (58 ratings) 4.38 stars
Cart 3,483 sales
Recently Updated
Well Documented

58 Reviews

for Customizability

The codes doesn't accommodate customize coding. We cannot get any assistance for the developer to make the theme functional for us. We wasted 3 themes.

una BASURA de plantilla no la recomiendo . NO LA RECOMIENDO

Author response

Hi there,

We are sorry that you feel this way.

The theme is working correctly and all of our themes do get strictly tested before they even can be released.

Since it is a bit hard to understand what you find troublesome with the theme from this review, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will gladly help you. Thank you.

Regards,
Mikado

for Other

Pros: once you've finished, the theme looks wonderful.

Cons: the theme is hard to customize and there are lots of bugs around every corner. It's been a nightmare to work with.

Author response

Hello,

We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

The theme is working correctly on our local installation and you should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help

Best,
Mikado

for Design Quality

Everything is good in this theme, from design quality to customer support !
Keep up the good work !

for Customer Support

Customer Support is definitely not what you would expect. Each time I had an issue, they could not help me resolve it. So, the theme is awesome (finish is nice) but a bit unstable and to top it off you have no support. Now, make your choice.

Author response

Hi there,

We checked your tickets and we see that they have all been answered.
If you are still experiencing issues or have any questions about how to use Biagiotti and its features, please don't hesitate to write in, and our team will be more than happy to assist you.
We are happy to hear that you like our theme, and please know that we are doing our best to provide the best customer support possible, and we hope that you will reconsider your rating.

Regards,
Mikado

for Customer Support

Theme has problems with importing content so I asked for help from support.. after 3 days support (Miodrag) only commented, probably by default just to prolong fixing the problem: "I could not login to your backend since your website is currently down" - Website was not down and this was written and explained in my complaint but this guy did not even read it till the end... so, I wrote him back, explaining again how to access the web and after 3 days the answer I got was "As soon as your website is online I will provide further help". Again, he did not put any effort to read my complaint to the end. Very proffesionally Beagiotti theme, bravo!

Author response

Hi there,

Biagiotti has been tested several times before releasing, and it was created to meet the latest WordPress standards.
If you are experiencing issues, it is most likely due to an improper installation or configuration.
Nevertheless, we are more than happy to investigate on your issues and help you resolve them.
Please check your ticket and provide correct information so that our agent can proceed.

We hope that you will reconsider your rating when all issues have been resolved.

Regards,
Mikado

for Customizability

The theme is not fit for purpose on mobile devices. The navigation has zero cart button, zero customer login button, zero wishlist button and zero search bar option.

Author response

Hi there,

Sorry to hear that you feel this way, however, the theme is fully responsive and you can add the wishlist, search, and drop-down cart to the Mobile header widget area. If you need help with this or need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help. We do hope that this will be resolved and that you will reconsider your rating.

Best,
Mikado

for Customer Support

Top support, performant and cool ! Continue like this Mikado Team

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