96 Reviews
EXCELLENT QUALITY AND EXCELLENT SERVICE
can't change the logo design , how to change
Author response
Hello,
You can change logo globally in Biagiotti Options > Logo and please make sure to set all logos (default, dark, light, sticky, mobile). If some pages are still displaying logo by the theme, then it could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article - The Global And Local Settings Info And Troubleshooting.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
Best,
Mikado
grateful, keep going guys.
CS: Slow F responses
Quality: There are so many bugs!
Documentation: last update 2021 - 1/10
Author response
Hello,
We are sorry to hear that you've got this impression. The theme is working correctly on our end and all of our themes do get strictly tested before they can be released.
As noted at our Help Center, we are closed during weekends. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
The options covered in the documentation do reflect theme options correctly. We also recommend checking articles from our Knowledge Base, and video tutorials that might help you on the way developing your website.
Best,
Mikado
No response for three days, pathetic customer support.
Author response
Hello,
We are sorry to hear that you've got this impression.
Please understand that our support agents are trying their best to answer to all our customers as soon as possible.
We’ve checked and we see that your ticket has been updated with a response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Best,
Mikado
Not the best, also the support is non existent!
Author response
Hello,
We are sorry to hear that you've got this impression.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has been updated with a response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Best,
Mikado
Lot of Problem facing This Theme. Very bad Support System. Almost Everything Is Very Very Very Bad,
Author response
Hello,
We are sorry that you've got this impression.
The theme is working correctly on our end and all of our themes do get strictly tested before they can even be released.
We’ve checked and we couldn't locate any ticket or email from this account on our Help Center, so we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check and investigate the issues you have and assist you further. Thank you.
Best,
Mikado
poor support, long waiting times, still no answer and solution
Author response
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Best,
Mikado
i'm really mad about this purchase, i cannot update some plugins because the licence is owned by Mikado, and i cannot also import the demo available , even when i do import, it imports an empty template, that's so embarassing ,i used to buy several templates, it's the first time i had this issue with a template.
good luck
Author response
Hi there,
We are sorry to hear this but we do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that Revolution Slider and WPBakery page builder plugins do come bundled within the theme and you do not need to activate any license for them as bundled plugins do get updated when the theme is.
You can read more about it here.
If you wish to get the newest version of bundled plugins, or you need any further assistance with our theme, you should know that you can always submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
We do hope that this will be resolved and that you will reconsider your rating.
Best,
Mikado
Works and looks fine if you like it out of the box.
Author response
Hi there,
We are sorry that you feel this way however the theme is very well presented on our theme demo and everything you do see on our can be achieved with the theme.
We could not locate any request from your Envato username but you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Since it is not clear what you are issues are best practice would be to turn to our support team as they can help. Also we do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
We do hope that you will turn to our support team for help and assistance and that you will reconsider your rating.
Best,
Mikado
Very fine !
I have found two issues that I expect to be resolved, but the support team defended them as features.
Here are the problems:
1. This theme is not supporting a wp_body_open core WordPress hook, added in 5.2. A theme compatible with 5.2, should support core hooks, else I expect the supported version to be other.
2. No more than 4 product images are supported in the product page when thumbnails are left of the main product image. This is a big problem, as when discovered the design should be changed.
Author response
Hi there,
We are sorry to hear this but we do see that your request has been responded to and that you were provided with guidance on how you can add this.
When it comes to the thumbnails images this is by default you do have 2 option, one is to have the thumbnails on the left side and the other is to have the thumbs underneath the image. With the left side thumbs you will be able to show 4 images because of the layout and design, When it comes to the underneath the image, you can have as many images you wish.
You can always read more about the refund policy here but we do hope that you will continue the conversation with our support team and reconsider you rating.
Best,
MIkado
Hi Milorad
I am highly disappointed with your support. Never seen a situation where a support team can't help a customer with resolving a technical issue in this case rolling back to a WooCommerce version that is compatible with theme. No way in your documentation where it says we as customers should not update plugins on our site because you haven't released a newer version of the theme and when we do update these plugins we are held liable? who does that. Also, if we do not update these core plugins the theme works with, we open security vulnerabilities on our sites which you are aware off.
Long story short. I am highly disappointed.
Author response
Hi there,
We are sorry to hear this but as we can see your request has been responded and that you were provided with guidance. When it comes to outdated WooCommerce files you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme's changelog once the update is out.
The theme will work with the latest WP and WooCommerce and if you need any bundled plugin update you are more than welcome to get in touch with our support team which will provide you with t he latest versions.
You can always read more about the refund policy here but we do hope that this will be resolved and that you will reconsider your rating.
Best,
Mikado
