Theme developer is a very good designer. The design allowed for the user to add and create additional custom design processes without being too congested. Intuitive design.
139 Reviews
Fast and smooth support
Could improve with loading speed but overall its a very complete, flexible and beautiful theme. We strongly recommend it!
by elew 3 months ago
I love this theme, easy to handle and just beautiful!
It's faulty an missing references - it doesn't look like the demo
Author response
Hi,
We're sorry for your experience with our theme. Our support agents have already responded to your ticket and are dedicated to assisting you in resolving the issues you encountered. They will work closely with you to ensure that the theme functions as expected and matches the demo.
Kind Regards
This theme was supposedly updated, but now all the documentation that is available feels totally irrelevant.
Also, you cannot run ACF Pro while using this theme, which is another serious limitation.
Author response
Hi,
We're sorry for your experience with our theme, we have addressed your concerns regarding the theme's documentation and ACF Pro compatibility in our response to your support ticket. Rest assured, the theme has its own updated documentation, and it is fully compatible with ACF Pro. To assist you further, please provide us with specific details about the issues you encountered.
Kind Regards
I just want to let the potential buyers know that I submitted a support ticket and I had no response for a week. So don't expect any support. They only care about the presales but not the existing customers.
Author response
Hi,
We apologize for the delay in responding to your support ticket. We were on a brief holiday break and our team was unavailable during that time. However, we understand that this delay caused inconvenience to you, and we apologize for any frustration or inconvenience caused.
We would like to assure you that we do care about all of our customers, including existing ones. We always strive to provide timely and effective support to all of our clients. We regret that we fell short of your expectations on this occasion.
That being said, we are glad to hear that our team has now responded to your support ticket. We hope that we were able to assist you with your query and that you are satisfied with the resolution.
We will take your feedback into consideration to improve our support services in the future.
Kind Regards
Not at all a good theme, Support is also not good enough..
Author response
Hi,
We're so sorry for your experience with our Bifrost theme,
We're seeing that the support team has helped you to solve all the issues you had using our Bifrost theme, if you still want to work with the theme but have issues, please let us know, and we can also offer you a refund if you don't want to use the theme anymore.
Kind Regards
Code quality is so so if you can’t use the demo import without getting error issues and then having given an excuse that it’s on the server side, that’s a problem. For $59 I wanted to work without having to do it manually.
Author response
Hi,
Your server didn't match the PHP-recommended settings, so that's why the issue was related to the server and you had to import it manually or change the settings of PHP.
If you're still having difficulties using the theme, please reach us at our support system so we can help you.
- https://neuronthemes.ticksy.com/
Kind Regards
bought a few months later the site does not work ((((
Author response
Hi @nasirovramin,
We've received a ticket from you in our support system, and the support agents have already responded to it 4 days ago.
Please go to your ticket and check it.
Kind Regards
Sadly WPML incompatibile with lots of bugs in code. I do not recommend this developer because his support is worst than I ever get. After ticket creation about bugs he wrote that they are working for fix the issue. After few weeks of writing such things he did not make any fixes. Now it is 3 months and no update or fixes were made. Not recommend for professional websites or long term support websites. This template is literally DEAD.
Author response
Hi,
We're sorry about your experience with our theme, the theme is fully compatible with the WPML plugin, and it has been fixed as soon as it was reported.
If you've decided not to use the theme, we can provide you with a refund.
Kind Regards
The design of the template is very good, but be careful, the Neuron Core plugin is INCOMPATIBLE with WPML and the communication with support is very slow.
I DO NOT RECOMMEND THE PURCHASE OF THIS THEME, IF I COULD GO BACK, I WOULD DO IT, A PITY TO HAVE INVESTED SO MUCH TIME TO GET A DAY WHEN YOUR PROJECT STOPS WORKING...
Author response
Hi,
We're sorry about your experience with our theme, the theme is fully compatible with the WPML plugin, and it has been fixed as soon as it was reported.
If you've decided not to use the theme, we can provide you with a refund.
Kind Regards
Great design and great support. Highly recommended. Thank you Neuron!
Thank you for everything, Neuron. The website is beautiful (using Bifrost > metro side menu homepage), design is so clear and fresh. Amazing template and big big thank you for support and all the help you give. It's great to get a real help & real fix instead of just link for a basic manual or regular 'not-telling anything' answer like I got with other templates in a past from different creators. Great work and I recommend for all.
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