CrunchPress

CrunchPress supports this item

Supported

This author's response time can be up to 1 business day.

35 comments found.

Hi there,

The menu doesn’t look good on mobile devices even in your demo, take a look on the images below, it doesn’t have style:

demo: https://snag.gy/8ksy9T.jpg my website: https://snag.gy/l8WEJr.jpg

Also, I’m trying to use the FAQ page element but if i select a specific category with a few questions the faqs don’t appear on the webiste, only if the category option is ALL: https://snag.gy/FZKaIL.jpg

Could you please help me with these issues?

Thanks in advanced!

Hi there,

Thank you for your purchase.

Go to dashboard > appearance > editor > style.css look for this class body .logo-nav .main-nav ul li.menu-item a { color: #fff; display: block; font-family: “Bubblegum Sans”,cursive; font-size: 16px; font-weight: 400; line-height: 65px; padding: 0; }

now remove this color: #fff; and your issue will be fixed

Thank you.

Hi,

I tried to submit a ticket and it says “Sorry, that purchase code doesn’t seem to be valid.”

I have purchased this template last month. Please advise.

Hi, Thank you for your email. Just sent my queries. Thanks!!

Hi there,

It is received and answered.

Best regards.

Hi, Your Technical Support Team Lead is yet to get back to me regarding my queries. Can you please expedite? Thanks!!

Hi there,

Do you have some demo sliders or information how can i simulate the slider you have in the demo?

Thanks,

Hi there,

You can contact our technical support team at http://crunchpress.com/support and they will provide you the slider import file.

Thank you.

Thanks John, I created a ticket on your site.

Hi there,

Your ticket has been answered. Please stay in touch with our technical support team.

Thank you.

Hi there, Can you please check the ticket 1071495 . And reply me ASAP

You have been replied on your ticket. Please stay in touch with the support team.

Thank you.

Hi there, How to have a full width column? Is there any option to add a full width column?

Hi there,

you can turn your layout to full width by switching it to yes from page builder. see attached image it will help you more. Image Link -> http://prnt.sc/eecpfh

Best Regards.

how do you override cp-header.php in a child theme? I like the template just would like to override the cart and search images (which are static) in it (please fix that for future). I own this template.

Hi there,

Here is the path: wp-content \ themes \ big-care \ images

You need to follow above path and replace images with your own images.

Put their name same as it was before.

Best Regards.

You are welcome.

HI There,

I’m trying to setup woocommerce but when i go to system status. It showing WP Memory Limit issue. It says 40 MB – We recommend setting memory to at least 64MB. And also i want to integrate stripe payment gateway with this. When i install Strip it showing some error -> WooCommerce Stripe – cURL is not installed. Stripe is not working. Can you let me know how to fix his issue?

Hi there,

You can increase your memory by going to Wp-admin > php.ini file

You can use the strip woo-commerce plugin https://wordpress.org/plugins/woocommerce-gateway-stripe/

and it is working fine Please see the attached screenshot

http://prnt.sc/egzib6

Best Regards.

Hi There,

In my website i’m using Woocomerce. And i want it to integrate with 2 Pay pal accounts.

I have only two main products. So it’s like this,

If someone purchase Product1, that transaction should go to pay pal account 1.

If someone purchase Product2, that transaction should go to pay pal account 2.

How can i do it?

Hi there,

You also have a ticket at our support forum #1097868

Our support team has replied you on your tickets.

Best Regards.

Hi, I have a question before I purchase your theme. Is the menu easily editable with a child theme or (better) via the admin? I would like to change the look of the menu and buttons in the theme… We have a competitor using the same theme and we want it to be very different… Thanks!

Hi there,

These are the options you get in the menu section http://prnt.sc/eslimo

After purchasing the theme, you can contact our support forum, and they will help regarding child theme.

Best Regards.

Ok no. My question was not clear. I’m a web developer and I want to change the look of the menu, what it looks like… Is there other menu design available in the admin?

Hi there,

You can customize the current menu by applying the styling on it. The styles.css file can be fond in the Dashboard > appearance > editor > style.css

The theme does not have multiple menu options.

Best Regards.

Hi, I have just updated to the latest version of WooCommerce and unfortunately the theme is showing the products vertically rather than in a grid are you able to help please?

http://bit.ly/2tcy2qu

Thanks

Hi there,

Hi there,

You can open a ticket at http://crunchpress.com/support and they will help you with the issues you are facing.

Best Regards.

Hi, Unfortunately my support has expired however I do think it is an issue with the theme rather than my site. Would you be able to extend my support so I could get this fixed? I would really appreciate it if you could

Thanks

Hi there,

Please extend your support period by making a purchase from product’s page. Once you made the purchase please reply here, we will be glad to answer your technical support questions.

Best Regards.

Hello, is this theme compatible with woocommerce 3?

Greetings!

Yes, the theme is compatible with WooCommerce 3.0

Thank you.

Please help! I cannot find any drag and drop elements of CP Page Builder

You can see here: https://snag.gy/Ifejkq.jpg

There is no element to drop. Please guide me to use it!

JohnAilya

JohnAilya Author Team

Hi Tammy,

You can find all elements inside the slide-down panel. Please see the screenshot I have created for you. http://prntscr.com/fzkaqz

Click that section to slide it down, you will find all the elements in it.

Thanks.

Hi, Nice theme. I want to purchase theme, but i have some doubts where i can contact you.

Hi My PRIVATE TICKET #1316415, kindly escalate my issue.

hi, kindly reply to my ticket

Hi there,

We have replied you on your ticket.

Best Regards

Hi there,

I was wondering if this theme supports RTL?

Hi there,

Sorry to disappoint you. We don’t have RTL support with this particular theme.

Best Regards.

Good Theme..Can video and image combination slider possible? Please confirm.

Hi there,

Thank you for your interest in the product.

Image and video sliders won’t work together. However, using layerslider can provide you this feature and there is also a lot of help available for using the layerslider.

Best Regards.

Hi, My menu isn’t displaying on mobile devices. I have removed the color from .logo-nav .main-nav ul li.menu-item a on the style sheet however it hasn’t fixed it.

Are you able to help please?

Thanks

Hi, My menu isn’t displaying on mobile devices. I have removed the color from .logo-nav .main-nav ul li.menu-item a on the style sheet however it hasn’t fixed it.

Are you able to help please?

Thanks

by
by
by
by
by
by