Great designs but horrible to work with and to customize it.
The elements are not well programmed, their parameters are not clear and not extensive, which limits customization and forces you to recode the widget in HTML and CSS to meet basic needs. The general site settings, for example, for the menu, are poorly integrated and severely restrict compatibility with other plugins, such as WPML.
Author response
Hello! It is a bit strange to read such a comment from a person who never ask about support services.
Our theme absolutely works with WPML plugin and you can integrate it with our module especially developed for this purpose.
All our demo site was done with our custom modules and no one line of HTML or CSS. You even don't need the pro version of Elementor with our extensions.
Make sure to submit a ticket if you have some questions regarding the theme: https://webgeniuslab.ticksy.com/
Otherwise, we are ready to provide a refund: https://themeforest.net/refund_requests/new
Beautiful theme and great customer service!
Greatest customer support, Naty is the best! We only use themes from WGL for all our clients.
Elementor bug is still causeing complete site failure. Have updated the plugin with the newer version from Envato as well as through the theme itself. Nothing seems to be working.
Author response
Hello! Most likely you missed some steps. Make sure that the plugins were updated and CSS in the Elementor tool was regenerated.
The theme looks great and support has been helpful with my questions.
The service was top-notch, and we are highly satisfied with the assistance we got. The team's efficiency and dedication to providing excellent support were remarkable. We couldn't have asked for a better experience. Thank you for the outstanding service!
Best Customer Support I must say. Thank You!
Customer support is very responsive and only takes within a day to respond. Highly Recommended!
All fantastic!
Congratulations on the work done and the dedicated team
I love this theme. Sometimes it's difficult to work with some themes, because even if they are created with Elementor, you can't edit all the things with Elementor. Is not the case of Bili. All is created with Elementor and you don't need Elementor Pro. Definitely recommended
I would honestly give this Theme 5 stars on everything. I threw everything at it and it just performed. Most Excellent!!
fast and good theme thank you
https://alkhudarigroup.com/
They have really taken their timeto work appearance of the theme, also, they have a very intereactive client assistance service, I like !
Difficult to work with, few bugs, bad service
Author response
Hello, I am sorry but we haven’t received tickets from you. Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We resolve the issue or provide you with a refund.
A really good, well rounded theme that has everything you can think of. Not so bloated as Avada, that has tons-upon tons of functionality. Bili is a good one if you wanna make you site in a week or so, instead of months.
And a really great support, that help with all the tiny details.
5 stars for design, 5 stars for customer support, 5 stars for GTmetrix score with WP Rocket, 4 stars for responsiveness, 4 stars for bugs. Overall - 5 STARS
Everything I asked for is fixed!
This is one of the best themes I have ever used, absolutely outstanding.
