92 comments found.
hello i download the theme from envato elements but the theme is not import the demo please resolve my issue
Hello! Please open a support ticket at https://themescamp.ticksy.com/
Note:
1- Any purchased items from Envato Elements do not include customer support service as per Envato rules: https://prnt.sc/zmjiar
2- Common import issue related to the server requirnet and permission, kindly check her: https://themescamp.ticksy.com/article/17563/
Kind Regards
Problem 1: I used one click import for Demo pages. But “About US ” , “Services 1-2-3” page didn’t imported any way.
Problem 2: I want to import Demo 22 (Home İnterior) page. But check homepage please. The whole page is not visible
https://banagrup.com.trHello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
You are writing me an inadequate answer. However, there is no reply back button in the support section. Themo demos are not imported. You have a lot of customer reviews who are having the same issue as me.
Please follow-up via support platform mentioned previously. Also you can directly reply a ticket via email.
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
1)
the Bim logo itself is so small, so I need to upload my own one with a suitable size
so how can I do such a job?
2)
How can I hide the header when scrolling down?
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
I purchased it from (Envato Elements) so I couldn’t login
Any purchased items from Envato Elements do not include customer support service as per Envato rules: https://prnt.sc/zmjiar Regards
okay answer me only this question: how can I hide logo while scrolling down ?
Not available.
I am facing some demo import issues. I have raised the ticket but there is no response from the support, Ticket id is #3047001. Please do the needful asap.
Hello!, The ticket has been received and replied. Tickets are usually replied within 48 hours, but it can take up to 3 days. Thanks for your patience.
Hi, some pre-sale questions:
1) I noticed there’s a NO listed for High Resolution on your product profile page. This them does not support high resolution?
2) Theme & bundled plugins update via Envato Market plugin?
3) Support – how soon is the turnaround time once I submit a ticket?
Let me know, Thanks!
Hello! 1) it’s not supported yet. 2) yes. 3) within 2 days. You are welcome
cant import demo, why? i bought it 1 years ago and now i cant upload DEMO. not good.
Hello! It seems your support period has expired! Please renew and open a support ticket at https://themescamp.ticksy.com/ Regards
An error occurred while fetching file from: https://www. .com/wp-content/plugins/bim_plugin/inc/demo-data/demo2.xml! Reason: http_request_failed – cURL error 60: SSL certificate problem: certificate has expired.
help me please.
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
Hello I have purchased the theme, can I use this theme in same domain multiple times like installation of theme in demo directory for development and once development finished will transfer to main domain. Possible ???
Hello! as per standard license you can’t use one of our Standard Licenses on multiple clients or jobs. Ref: https://themeforest.net/licenses/standard Best regards
I understand for that reason just wanted to confirm that in same domain can i use the theme in other directory
I want to use for one client only but firstly want to install in demo folder in client domain.
Yes, no problem
Every time we update the Elementor plugin the website goes into a total error state!!!!!
Fatal error: Uncaught Error: Class “Elementor\Scheme_Color” not found in /usr/www/users/dukeayxqsx/wp-content/plugins/bim_plugin/widgets/slider/dsc-slider.php:1849 Stack trace: #0 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): BimPlugin\Widgets\Dsc_Slider->_register_controls() #1 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls() #5 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(1105): Elementor\Controls_Stack->sanitize_settings(Array) #6 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/controls-stack.php(2116): Elementor\Controls_Stack->get_data(‘settings’) #7 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/base-object.php(142): Elementor\Controls_Stack->get_init_settings() #8 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings() #9 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(923): Elementor\Core\Base\Base_Object->get_settings(‘_skin’) #10 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(937): Elementor\Widget_Base->get_current_skin_id() #11 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(604): Elementor\Widget_Base->get_current_skin() #12 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base->render_content() #13 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Widget_Base->print_content() #14 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(767): Elementor\Element_Base->print_element() #15 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Element_Base->print_content() #16 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(767): Elementor\Element_Base->print_element() #17 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Element_Base->print_content() #18 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/document.php(1565): Elementor\Element_Base->print_element() #19 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/core/base/document.php(1016): Elementor\Core\Base\Document->print_elements(Array) #20 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/frontend.php(1092): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #21 /usr/www/users/dukeayxqsx/wp-content/plugins/elementor/includes/frontend.php(1006): Elementor\Frontend->get_builder_content(2660) #22 /usr/www/users/dukeayxqsx/wp-includes/class-wp-hook.php(307): Elementor\Frontend->apply_builder_in_content(‘ apply_filters(‘
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
I downloaded the latest version but I see 1.3.1 on my website, but your changelog goes up to 1.8. What is wrong?
It has been updated, thanks a lot.
hi we have a problem about demo import
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
New version of Elementor is not compatible with your theme/BimPlugin. Could you please update? An error of type E_ERROR was caused in line 1849 of the file public_html/wp-content/plugins/bim_plugin/widgets/slider/dsc-slider.php. Error message: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/secureluxetravel/public_html/wp-content/plugins/bim_plugin/widgets/slider/dsc-slider.php:1849 Stack trace: #0 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): BimPlugin\Widgets\Dsc_Slider->_register_controls() #1 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/secureluxetravel/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls()
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
I want to use Max Mega menu for my https://vpbmt.com/ but this template can’t support this plugin
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
Hi,
I can’t edit header. The customizations that I made not appyling. How can I change the menu and mail, phone etc. on the header?
Hello! Please provide your website data via contact form to help. Regards
Help me? I can’t upload the logo, the mouse control doesn’t show up. The customization panel allaw the live customization of header, footer logo, social media links do not see yes, menu and other more options. Can you send me the latest installation instructions, or updates? ( bachphung69@gmail.com ) Thanks all
Hello! A related email has been sent, kindly check. Best regards
Hello,
I sent an email from the (support) page couple of days ago, did you receive it? I am having issues with style.
Hello! The related email was replied. Regards
It’s great
Thanks a lot!
Hi, the menu bar is not showing for some reason. I tried all options and couldnt find the error. Please check.
I have filled email form previously. Clicking now on email form is redirecting me to support tab and not any form.
Also, I do not want the back to top button at the right bottom corner of the edge.
It’s not an available option to hide the top button.
Menu is not showing up. Please check that as well.
Sorry, but this site can’t be reached : https://prnt.sc/1i1ykbw
I have reinstalled the theme and the demo import wont work. Try using the same credentials. If there is a quicker mode of conversation, please let me know so that all the issues can be resolved at a time.
And please give the solution as well for future references
Below are the error I see on my site health tab.Also, critical error on website message pops when I try to edit any page.
“A scheduled event has failed” – > I do not know how to sort this
The “post_max_size” value is smaller than “upload_max_filesize” -> Values were correct however I pushed new values and it still didnt work.
Your site could not complete a loopback request – > SSL is working fine. Lease check the error.
Sorry, but this site STILL can’t be reached https://prnt.sc/1i1ykbw. But from the mentioned error it’s not related to the theme itself. “post_max_size” related to the server settings.
Better Elementor Addons is now causing a fatal error. Was updated 3 hours ago. I will try rolling back to previous version. Site loads when I deactivate. I am currently building my site on MAMP.
Update: Better Elementor Addons cannot be rolled back
Hello! Please make sure updating to latest version for both plugins better addons (1.0.5) and elementor (3.3.1). IF still exist contact us via contact form. Regards
