bringthepixel

bringthepixel supports this item

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3370 comments found.

Hi. The documentation is very thin and missing tons of stuff. Is someone working on something better, or do we have to contact tech support for each little thing we don’t understand that isn’t referenced (which is a lot) and wait like 12 hours for a reply each time? I’m loving the promise of the theme and the demos, but a lot of the snax stuff isn’t self explanatory and the documentation is very skimpy.

And I think plugins that are needed and used in the demos aren’t included in the download file, nor referenced in the documentation. Don’t we need Buddypress, WordPress popular posts, mycred and social login? And are we supposed to use a different share plugin since marmalade isn’t GRDP compliant? Can we just pick any which one? Guidance would be appreciated. Thanks in advance. I would love to get my site up soon, but greetings the initial set up which is beautiful, I’m not understanding the Snax item creation, which is 97% of why I bought the theme. Regards. Thanks in advance.

Hi,

Don’t worry about that. The documentation is currently being rewritten. We’re adding missing parts, improving existing so after the next update most of theme parts should be fully covered. Then we will do the same with the Snax and other our plugins. I can assure you that really soon all you need to know will be in the doc. Sorry it’s not there now. We will do our best to explain every single doubt on our support forum since the doc is not completed.

regards, Luke

Thanks. I sound frustrated, but even if I am, this theme and plugin are AWESOME!!!!!!! It’s earth shattering and I don’t even truly understand it yet. LOL. One of my current concerns is the Snax archive page gives away the Snax plugin, and I got Hide My WP because I don’t want end users to know what’s under the hood. Is there a way to either disable the Snax archive, or rename it?

Hi,

Yes, of course. You can change all “snax_” prefixes (in url) to anything you want, check the WP Admin > Settings > Permalinks > Snax

regards, Luke

Please update WPBakery Page Builder

Hi,

New Bimber update is on the way and the WPBakery Page Builder with it. It’s a matter of days.

regards, Luke

Oh – I forgot to mention it: if your support page included an open forum for the ticksy tickets to be seen by other people, we could find a lot of answers on our own. I think ticksy lets you mark a ticket private if you want to, but if there were a common forum where all the non-private tickets were there, it’d save everybody a lot of time and frustration. It’s like a self-building knowledgebase. Thanks for listening.

Thank you for your input. We have both open and closed ticket, faq and knowledge base too. We will consider your suggestions.

regards, Luke

damtox

damtox Purchased

Hi, Why is not the adsense ad showing to me next to the logo? www: https://www.sennik.edu.pl

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will be glad to explain everything and assist you solve them.

regards, Luke

damtox

damtox Purchased

THX – ID ticket:1639219

It’s currently checking.

How do you create a list items inside of the backend? Can you? When I click – ‘turn this post into a list’ and pick ‘list’ as a snax format type, it gives me a list start and close date for voting and submission, but NO list! No spots for list choices, nothing. I asked support about this before, but I still haven’t gotten an answer, and the documentation doesn’t tell me. Thanks.

P.S. – the fact that you don’t need to insert a featured image for videos is genius!

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will be glad to explain everything and assist you solve them.

regards, Luke

The social login plugin was not included. I saw another person ask for you to clarify the author, and they were sort of blown-off without clarifying the plugin author, saying look in the recommended plugins section of the wordpress ‘suggested plugins’ or required plugin page, but it wasn’t there, so that’s not helpful. I think I’ve spent the last day struggling with the WRONG social login! I’ve installed one from mini-orange (same title) but should I be using the one by Miled? Sigh. Is this finally the right one. Maybe my support ticket for the login problem will be solved before I get a response, now that I MAY be using the right one.

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will be glad to explain everything and assist you solve them.

regards, Luke

I did, 23 hours ago. No response. Ticket #1639284

Hi,

Your ticket has been replied. Please be aware that we’re in different time zones so our work day ca differ.

regards, Luke

How to have the checkmark and Privacy Policy appear in the social login and in comments? Please see what I mean http://prntscr.com/k6bc4f

ste01153

ste01153 Purchased

Hello team, Why my adsense ads didn’t appear/active in AMP page? isthere any specials setting? thanks

Hi,

AMP ads require special treatment. Please your question directly on our support forum: https://bringthepixel.ticksy.com/ Use the “Bimber – My support license expired” category, that is an open category for all users, mainly for bug reporting. Our support team will be glad to explain everything.

regards, Luke

Hi Luke, something wrong with snax, its not working for me to upload images via url on one of my website even though works on my other site. It keeps showing this “Upload failed. Image file is too big or its size couldn’t be verified.” I have tried many images and end up with same error, Upload limit i made 2gb and still same

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Use the “Bimber – My support license expired” category, that is an open category for all users, mainly for bug reporting. Our support team will be glad to explain everything and assist you solve them.

regards, Luke

Hi,

I’d like to deactivate all images size in the MediaAce Settings except the original one, will it cause any problem?

Thanks

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Use the “Bimber – My support license expired” category, that is an open category for all users, mainly for bug reporting. Our support team will be glad to explain everything and assist you solve them.

regards, Luke

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