The product will not upload to my Wordpress. It is missing the CSS stylesheet. I have attempted multiple times. I entered a support ticket directly to the developer at their website. It says response is usually within 1 business days. It has now been 3 days.
Author response
Please check your tickets, both have been answered. Next time please check the theme documentation first. We provide there step by step guides helping users to start with theme. You uploaded the wrong .zip package. I sent you links to the respective doc links, hope that will help.
Thank god I didn't subscribe to the additional technical support. The 6 months technical support that comes with regular license is useless. Theme is good, design is brilliant, but after sales support or the so called technical support is horrible. They'll ghost you, no matter how many tickets your raise. Your doubts, be it technical or normal, won't matter to them.
From past 15 days, I'm trying to get answer to these basic questions, and they don't seem to care.
Please answer these questions for the Bimber theme I recently purchased.
1) Can you please re-confirm if this theme is a one-time payment and not a yearly payment subscription?
2) Who is the original developer of theme Bimber? Is it Bringthepixel?
3) Is Bimber Google ad sense friendly?
4) WP Bakery is showing notifications to unlock premium support to receive automatic updates. What should I do? And do you provide premium WP Bakery Plugin? It doesn't show it as premium, will I be able to do all the edits through this plugin? I've also read that WP Bakery do not provide free plugin, then what type of plugin is this? Does it have all the full version features?
5) Since it's a single use license it cannot be used on multiple sites, but can I use it on multiple subdomains of the same site? [VERY IMPORTANT] It's required for any single product's (one website) 'Staging Site or Dev Environment Site." It should fall under single use because staging site is nothing but a safety parameter to avoid any mess up while publishing or amending any changes to the live site.
QUESTION 5 IS VERY IMPORTANT, NOT JUST FOR ME, BUT FOR ALL YOUR EXISTING AND FUTURE CUSTOMERS.
TRY BE A BIT PROFESSIONAL HERE.
Thanks,
AR
Author response
If you are not satisfied, either with the theme or the support, please request a refund https://themeforest.net/refund_requests/new We will refund you money so you can start with another theme
It's a great theme. I use it for all my websites, and it's easy to use.
I have to log in to rate for Bimber theme
Support is dead.. They haven't answered for months..
Author response
If you are not satisfied, either with the theme or the support, please request a refund https://themeforest.net/refund_requests/new We will refund you money so you can start with another theme
Worst support I have ever seen. the support never responds to queries and tickets. after purchasing the 6 months of support has no value.
Hence, whoever purchases the item, never expects support from the author.
Author response
If you are not satisfied, either with the theme or the support, please request a refund https://themeforest.net/refund_requests/new We will refund you money so you can start with another theme
perfekt
I just bought this theme, but its demo website and docs website can't be accessed. I submitted the work order 16 hours ago, but I still haven't received any reply or announcement. I think the experience is very poor.
Author response
The demo site is up again. It was just a few hours of downtime. If your experience is still not satisfying, please request a refund https://themeforest.net/refund_requests/new
I had a wonderful time with Bimber. I wish the Bimber developers all the best.
Pls improve your customer service, the theme is so good to let die by a improper customer support. Thanks.
This is one of the best viral theme anywhere. Thanks again for the continuing updates.