240 comments found.
The theme doesn’t work!! The Footer doesn’t work because there is an error in the ovic addon plugin, which causes the components of a page to duplicate. How to solve this problem? Because if I disable the plugin, the pages don’t have a footer
Pls upgrade the theme to the latest version
If you need some help, Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Obviously the theme and the plugin are updated to the latest version, I don’t understand why this theme just doesn’t work, the theme worked 1 year ago when I bought it, now it doesn’t work anymore and the assistance expired 6 months ago, but the product has to work. Please help me
Hello, I do not plan to sell on the site. If we do not install the Woocommerce plugin, will the “add to cart” buttons appear in the product listing sections on the main page? So I don’t want the add to cart buttons to appear on the site. But I want to have product detail pages.
Hi,
OK, you can use the catalog mode. I will guide for you. So do not worry. Thanks!
does biolife theme support WPbakery? If yes, why its not mentioned in the theme features?
Hi,
You can use the Elementor insteaded….Thanks!
Hello i am from team MultiVendorX previously known as WC Marketplace .We have rebranded ourselves .So we have contacted you through mail regarding that.Since we have updated I would like you to check how it works with your theme and update the compatibility. On the basis of that, we will enlist the themes on the priority list.
It will be great if you kindly response back to our mail.
Thanks
Hello Ovic addon plugin is causing problems in the theme. The webpage contents are getting repeated on the page. Can you tell me why its happening? When I am disabling ovic plugin, everything is becoming normal. Ovic addon plugin is required for a lot of elements in the theme.
shopokhli.com This is website Please look at the home page
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
I’ve been asking for help for 5 days no one answers I created a ticket nothing
Hi,
my supporter replied to you some days ago. Pls follow the ticket. Thanks
THANK YOU FOR YOUR ASSISTANCE AND REACTIVITY, I am satisfied. I recommend
Hi Biolife Team, Can we have a “Buy Now” below Add to Cart Button, as this will help customers to directly buy the product without adding items to cart. Works very well for the customers buying on Amazon.
OK sure! you can
Hello, Is it possible in the shop page for example to have grid view on desktop and list view on mobile ?
OK, you can…
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hello, is it possible to add a sidebar on product page?
OK sure! you can…
do you have a preview of how it looks? I don’t see it in the demo.
It is a configuration… you can check the sidebar in the product page, in my other theme… after you buy the theme, my supporter can guide you how to configure it. Thanks!
so i cannot do it my self from within the theme? Can you let me know how the configuration file looks like?
You can configure it in the backend. You should buy the theme then we can can guide for you. Thanks!
They tell me that it takes 24 to 48 hours but I have not received a response.
They asked me for my access data which I already sent them.
I wanted to know if there is any problem
Hi,
We had 4 days off on vacation. Now we are back at work. I have just told my supporter team. They will get back to you. Many thanks for your patience!
I understand that you have had 4 days of vacation, but today my request is 20 days since I requested it.
Hi,
I have told my supporter to contact with you. Pls discuss with them. Thanks for your patience!
Good afternoon, I want to review some features of your theme, but I’ve been seeing for several days that your own demo website is down. Does this topic still work?
Hi,
My demos should be OK now. It was full-disk…
Thanks!
Hi I am trying to create a support ticket on kutethemes, but it keeps saying that support has expired, although I renewed the support fro 6 months more today. Please your help.
Hi,
Pls try it again. It should be OK now. Thanks for your patience!
hello I have a question before the purchase does your support include the wpml and is the demo https://new-biolife.kutethemes.net/home-15/ compatible with rtl
Hi,
I am so sorry for delay bcos Covid-19.
OK sure! my theme supports RTL and WPML. Thanks!
Hello, 1. can I include multiple restaurants(like a 100) and then lets customers subscribe to one of the restaurants and chose their meals for a whole mount? 2. can I make each restaurant to modify their settings. For example, restaurant A does not allow customers to leave a comment on the unwanted ingredients. 3. When a customer subscribe to a restaurant can it shows the restaurant selected on a separate page and let subscribers to change and select their meals?
Pls do not submit the same question on all of my items. Thanks!
Hi, I would like to know if it’s possible to build a custom homepage instead of using a demo one
Hi,
My theme is made with the Elementor builder. So you can customize following your ideas,... Thanks for your interest!
Hi,
I bought this theme recently. I wanted to ask if I can use this theme for a simple woocommerce store(not a multi-vendor marketplace)?
Will it work properly for that since I am not aiming to make a multi-vendor marketplace?
Thank You
Hi,
You can use the theme for your site without needing to setup the multi-vendors plugins….
For more support, pls submit a ticket.
Many thanks
Hi, where is the Child Theme?
Hi,
You can setup it as an embeded plugin in the backend. Thanks for your patience!
Why the logo is displayed too big? Where I can set the width? https://www.mangiamondo.net/
Hi,
You can upload a fit logo. Pls re-size your image. Thanks
For other help:
Please login with our support system: https://support.kutethemes.com/
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience!
Hello, is there any documentation on how to switch to Elementor on your theme?
Hi,
You can re-setup the theme to use the Elementor version. For more detailed… pls submit a ticket. Thanks!
Hi I changed default logo with my logo (see screenshot -> https://imgur.com/a/0YaeVNc) but on website I see your logo (https://www.mangiamondo.net/) why?
Hi,
You can turn off the “Metabox” option in the backend.
You can check it here: https://imgur.com/a/n6WCOmH
Thanks!
Sorry another question… why the logo is displayed too big? Where I can set the width? https://www.mangiamondo.net/