35 comments found.
Hello I’ve created an urgent ticket and im not getting response from yesterdat
Ticket No#3484669
Please support asap
Hi, Ahmad! Thank you for reaching out to us! Unfortunately, we do not work on weekends. You will receive a reply regarding your request today. We are sincerely sorry if any inconvenince caused.
Best regards!
Hi there. I’m trying to send a ticket from support system but it says always that my purchase code doesn’t belong to the product (Biona theme) desspite I’m copying and pasting from Envato and even using Envato’s authentication method.
Please, help needed.
Hello! Please, use this link to create a ticket – https://zemez.ticksy.com/submit/#100018347, we will be glad to answer all your questions! Best Regards, Zemez Team
And so, today I bought this theme, having previously tested it in Liv preview. Everything suited me. When today I bought the theme and installed it, it turned out that the JetSmartFilters filter does not come with the theme and the filter must be purchased for an amount that exceeds the cost of the theme itself. At the same time, the JetSmartFilters plugin itself is supplied as a kit, but it is not downloaded from the ZEMEZ repository. It is not clear what to do now, the developer is silent. Should I buy another theme?
Hi! The plugin is included in the theme. You do not have to purchase anything additional. We posted a reply to your ticket #3400997. Looking forward to hearing from you.
Best regards!
Done deal! Perfect prompt help!
HI! We are glad the issue is resolved. Feel free to contact us if you need our further assistance.
Hi, why my shop category page looks like this on mobile version, this is so ugly ? On desktop version is ok, look picture for mobile version : https://ibb.co/TmgsVq4 any fix ?
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347 and include your WordPress admin panel login details. We will check the issue more thoroughly for you.
Best regards!
Great theme. I like the layout.
Thank you 
After successful theme installation with all plugins, my website does not display the header and top menu.
Hi! We will check it for you on ticket. Please, submit it with the link provided in the reply to the previous comment.
I cannot activate JetPlugins with my purchase code. It says “license activation error”
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347 and include your WordPress admin panel login details. We will activate the license key for you.
Best regards!
I am not able to import demo content and the support link does not have WordPress version listed product list
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347 and include some screenshots of the issue. We will be glad to help
Best regards!
Is it easy to incorporate ecwid into?
Hi! The theme includes WooCommerce and templates for shop and single product pages which can be edited with Elementor. You can use Ecwid instead but, unfortunately, we do not provide support for 3rd party plugins.
Best regards!
This theme is use WooCommerce? The payment method can link to Paypal? The Menu is sticky?
Hi! Yes, the theme includes WooCommerce plugin. You can set PayPal as payment method under WooCommerce -> Settings -> Payments https://woocommerce.com/document/configuring-woocommerce-settings/#payments-settings. Sticky menu can be enabled in the header template.
Let us know if you have any further questions.
Best regards!
Hi, this theme can use for WordPress 6.0.x?
Hi! Yes, the theme is compatible with the latest version of WordPress.
Feel free to contact us if you have any further questions.
Best regards!
I just bought it. It´s very annoying, I can´t change the logo. 2 hours stuck trying to do so. Set a new colour scheme, it still shows the default.
Hi! In order to change the logo you need to edit the header template under Crocoblock -> Theme Templates or from the “Edit with Elementor” dropdown in the top admin panel.
The colors needs to be changed with Elementor as well.
If you still have any issues, please, submit a ticket here https://zemez.ticksy.com/submit#100018347.
We will be glad to help you
Best regards!
When I bought it and installed it, it showed a bunch of garbled codes, and I could only find a few theme pages in my page, which I could not edit, and I could not find a refund place, which made me very angry. Could the author contact me? My telephone number is 044+07843179471
Hi! Please, submit a ticket here and include your WordPress admin panel login details https://zemez.ticksy.com/submit#100018347. We will be glad to help you.
Best regards!
Does it supports right to left layout for language like arabic?
Hi! Yes, the theme supports RTL. Feel free to contact us if you have any further questions.
Best regards!
Installed the theme on Wordpress successfully but the theme is not displaying correctly.
Hi! Kindly submit a ticket here: https://zemez.ticksy.com/submit/#100018347. Please, specify the issue you have, provide some screenshots and WordPress admin panel login detials.
Best regards!
Do you have a shopify compatible version?
Hi!
Unfortunately, there is no Shopify version of Biona theme. Please, check the demos of the Roxxe theme. It has multiple skins on sports https://themeforest.net/item/roxxe-responsive-multipurpose-shopify-theme/26554507?s_rank=8
Best regards!
hi its possible to have sticky header?
ok for sticky header i have found the section, but in mobile my menù is not visible, how i fix it?
Hi!
You can change toggle possition to “Fixed to top-right/left screen corner” here http://joxi.ru/V2Vq45KCBYwXGm.
If you have any further questions, feel free to submit a ticket here: https://zemez.ticksy.com/submit/#100018347.
Best regards!
thank!, i have another question, jet elements requires a licence for updates, is this not included in the theme? Or will the plugins also be updated when you send an update of the theme?
Hi!
Your license key for the Jet Plugins is your purchase code. You need to activate it under the Crocoblock tab -> License.
If you have any difficulties, please, submit a ticket here: https://zemez.ticksy.com/submit/#100018347.
Best regards!
Thank you so much for your help! Now worked. Best support theme
You are most welcome
We will really appreciate your feedback here: https://themeforest.net/item/biona-sports-nutrition-woocommerce-theme/reviews/32812712
Hello
My friend i updated my PHP version to 8.0 and 8.1 and theme not supported? it is possible use theme with last PHP version for better performance?
thanks in advance
Thank you for your comment! The template is compatible with the latest PHP version. Kindly make sure the theme and all extensions are updated. If you have any difficulties, please, submit a ticket at https://zemez.ticksy.com/submit and our technical support team will gladly assist you with the updates.
Hello
well the problem is the Elementor and Elementor Pro when you active PHP 8.0 or 8.1,
Please, create a ticket at https://zemez.ticksy.com/submit/#100018347 so our technical support team could help you. Best regards
I just purchased ShopEngine pro plugin and I am looking for a compatible theme. Is your theme compatible with shopengine?
Hi! We do not guarantee that our templates will work properly with any of the 3rd party products. The reason for this is that all the 3rd party products were created by different people who have a different concept of programming or coding.
Moreover, the theme includes the Jet Plugins with similar functionality. The Jet Woo Builder plugin lets you build templates for WooCommerce pages with Elementor. The theme includes pre-built designs.
Theme does not work, just critical error and no options when activating.
Dear Zouelette, we regret that you’ve encountered issues with the installation and apologise for any inconvenience. Kindly create a ticket, and our team would be glad to help you with any difficulties: https://zemez.ticksy.com/submit Look forward to your reply.
