DanyDuchaine

DanyDuchaine supports this item

Supported

This author's response time can be up to 1 business day.

547 comments found.

DionaBoo

DionaBoo Purchased

How to do I align the 3 pictures on this page : http://www.redheartsofhope.org/volunteers/ ? I’ve tried the column plugin and using the two column code you sent me but nothing.

Hi,

I’m not quite sure why it looks like that. Could you send over WP admin information via the contact form on our profile page and I’ll check it out.

Include this in the message for reference:

https://themeforest.net/comments/13935851
DionaBoo

DionaBoo Purchased

I figured it out. The problem was that I choose the option for side content. That was what was throwing it off.

Happy to hear it’s sorted out.

DionaBoo

DionaBoo Purchased

How do I get the picture carousel to show up in the individual causes page underneath the main picture?

Hi,

Did you enter the full URLs to the images? Can you send over the URL to the page where you added the slider, will help me understand what’s going on.

DionaBoo

DionaBoo Purchased

Yes. I did. I am wondering if it has something to do with the size of the pictures. here is the url http://www.redheartsofhope.org/cause-view/bringing-books-to-life/

Hi,

You added an entire HTML image element as the value:

<img class="alignnone size-full wp-image-240" src="http://www.redheartsofhope.org/wp-content/uploads/2016/04/BBLLS2016_1.jpg" alt="BBLLS2016_1" width="751" height="501" />

It only needs the URL of the image:

http://www.redheartsofhope.org/wp-content/uploads/2016/04/BBLLS2016_1.jpg

I’ve changed it on that cause ( redheartsofhope.org/cause-view/bringing-books-to-life/ and it works fine now.

DionaBoo

DionaBoo Purchased

The side content is not showing up when I choose that as an option for my pages.

Hi,

The side content is a sidebar area with widgets. Go to WP admin > Appearance > Widgets. You will different locations in there for widgets. For regular pages ( not listing of blog posts, causes… ) the location is “Page Widgets”, for listing of causes the location is “Causes widgets” and so on.

DionaBoo

DionaBoo Purchased

How do I get the causes to be the same height?

Hi,

The “Summer Camp” cause is taller than the rest due to the image in the excerpt being taller than the one’s used in the other causes.

I’d suggest using the “featured image” instead of adding the image manually inside of the excerpt. The featured image will be resized to needed dimensions.

Cushma

Cushma Purchased

I was testing this theme to purchase it, and after making a demo donation, none of the stats updated (Dollar amount or progress bar).

Haven’t had that issue before.

Did you set up the IPN on PayPal? ddthemesdemo.com/docs/biosphere/#cause-setting

How can I make certain event categories appear on my frontpage carousel. I made an event category called featured. I want to be able to have a featured event be static in the far-left while other events without category appear by date order in the right.

Hi,

That would require customization of how the theme works, customizations are outside of the scope of support, we do help out with minor changes ( CSS related ) but this one is a bit bigger, I’d suggest hiring a freelance WordPress developer to modify the theme in that way.

-

By the way, it seems your support period has expired ( the “supported” badge missing ).

It is against the Themeforest rules for authors to offer support to customers with expired support. We could get in trouble if we did which would be bad for both customers and us.

In this case I wanted to first mention that with this customization we can’t help out, but If you need support on something else please purchase a support pack and we’d be happy to help out.

I’m sorry about that, but we have to follow the Themeforest rules.

ReNuevos

ReNuevos Purchased

Hello Danny

I’m Mario Contreras fron Renuevoscr.com, we wrote you yesterday, and today we buy a support package.

Look we bought a biosphere template on 2013, but a few days ago we looked something wrong on our site. and we download again and reinstall the template, but…. it doesn’t look similar like the older, you know what i mean?, example the revolution banner change

this is my personal email, contreramar@gmail.com for any question

BEST REGARDS!!

Hi,

Can you send over the URL to the website, will help me understand what is going on. I tried renuevoscr.com but I think you have a typo in there, that domain name is not taken.

by
by
by
by
by
by