Discussion on Biotellus - Solar and Renewable Energy Theme

Discussion on Biotellus - Solar and Renewable Energy Theme

Cart 277 sales
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23 comments found.

Hi, but why don’t you update the theme since it came out? Has it been more than a year?

Hello,

Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log you will be notified via email when the new update is online on ThemeForest.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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HTML version of this theme is available?

Hi there,

Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

Do let us know if you have any additional questions.



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tatoosa

tatoosa Purchased

hello, i buy your theme, i’m trying to use the “interactive banners” in elementor but if i switch to 5 column. the screen is divide in 4 dic can you check it? thanx

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks



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Hi I submitted a ticket, if someone can get back to me asap I’d be grateful -Ticket: #196340 Thanks

Hi there,

Thanks for writing in! As far as we can see your request has been responded so if you need any further assistance please continue the conversation with our support team.

Thanks.



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Hello. Very nice theme.

Is it possible to use Visual composer in this theme?

Regards.

Hi there,

Thanks for taking an interest! Native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. You should know though that WPBakery is not included and that you will need to build your own content with it since the demo import only comes with Elementor.

Do let us know if you have any additional questions.



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main means of payment should work in PayPal theme – DOES NOT WORK!! then the meaning of such a topic !! I can’t sell 80% to buyers!!

Miodrag Orbovic 3 DAYS AGO Hi,

Thank you for writing in.

Please note that WooCommerce PayPal Payments and WooCommerce Payments plugins are not one of our bundled plugins, they weren’t tested on our theme and therefore we cannot guarantee those plugins compatibility.

When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. Since you’re having issues with third party plugins which you downloaded yourself, please refer to the author of the plugin or the team behind it.

Thank you for understanding.

Kind regards,

Miodrag

this is your answer support

Hi,

As WooCommerce PayPal Payments is a 3rd party plugins we recommend checking their documentation on how to set up PayPal payment. This plugin is working correctly on our local installation so it could be that something wasn’t set up or adjusted correctly in plugin settings.

We’ve checked and we see that your follow-up ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.



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Hi there, i’ve installed the theme on our wordpress site, and I’m wondering if there’s a multi language functionality within the theme. If not, which multilanguage plugin would you recommend that works with Biotellus theme. Thanks!!

Hi there,

Thanks for writing in! All our themes are compatible with WPML plugin and you can read more about it here. If you have any additional questions or need assistance with the theme you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hi there! Could you please send me the html code for CF7 ? It is not included in the demo import options. Thanks!!

Hello,

It is necessary to install Contact Form 7 plugin first before importing demo. Otherwise contact forms won’t be imported.

Could you please let us know which contact form you need? Thank you.



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this one would be perfect, thanks!! https://biotellus.qodeinteractive.com/contact-us/

Hi,

You can use code from the screenshot when creating new form. Unfortunately we can’t add HTML code here in comment section.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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I have a problema with to activate the theme. Infitniy “Please Wait” after click register theme

The problem was with Chrome, works with firefox. Problem send a console error with validation cookie in api. I don´t understand.

Hi there,

We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



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fredc15

fredc15 Purchased

The template was broken in so many ways. Support was only suggestions and trying to blame my hosting. I had a developer go in and fix many broken parts which is working perfectly fine, despite the creators trying to blame it on my hosting. Fix your template dude its broken

Hi there,

We are sorry to hear this however, please note that a bit demanding resources are needed in order to run a premium theme. Some of those parameters are important only for the demo import. Also, you could try the XML demo import, which is lighter and can be performed with less than required server resources. You can find the instructions for it here.

Also as we do not have any information about the broken parts you mention best practice would be to submit a request at our help center and our support team will be happy check any theme related issues you encounter.

Thanks.



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I’m thinking about purchasing this theme. Am I going to have any problems with wordpress 5.9.3 compatibility? if your theme is not compatible with wordpress 5.9.3, how do I use your template if my server is already installed wordpress 5.9.3? Just need to know before I purchase and may not be able to use this template.

Hi there,

Thank you for taking an interest in our theme. :) Please note that we didn’t include compatibility for the latest WordPress version yet and we are working hard on adding it. The theme is compatible with the 5.8 version, so it should be working fine with the latest version too. However, if you have any issues, you can always contact our support team at our Help Center and they will be happy to help.



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sedkiB

sedkiB Purchased

Hi there, How to change colors of the back to top icon and button hover background color? Thanks

Hello,

Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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upoing Purchased

Hi

I created a support request on your help center because I was not able to setup the theme due an error with the Biotellus Core plugin.

I’m still waiting for response.

Thanks in advance.

Hi there,

We located your ticket and as we can see the ticket has been updated with an answer. Please check the ticket status now and please continue the conversation at Help Center. Thanks :)



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upoing Purchased

Hi,
Do you provide psd files with the theme?
Thanks in advance.

Hello,

Thank you for taking an interest!

Once you purchase the theme all you should do is send in a ticket explaining which design file you require, and our agents will be happy to assist you if said PSDs or XDs are available.

Do let us know if you have any additional questions.



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upoing Purchased

Thanks for your answer.

One last question before purchase, in the description says the theme it’s also compatible with WPBakery Page Builder, so can I choose which builder to work with, whether Elementor or WPBakery?

Best regards.

You’re welcome.

Theme uses Elementor as page builder and the demo content is built using this plugin. Unfortunately there is no demo content version built with WPBakery.

The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.

If you have any additional questions please let us know.



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Hi Guys,

I am using the ‘Divided Slider’ version of the homepage and I notice that the top keft menu is not clickable.

And I can’t find the option in the backend anywhere to enable the same.

I want to make it clicable, clicking which, should lead to the homepage.

Can you please help me with the same?

Thanks Rajiv

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.



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Thanks, doing that now.

Hi there,

Please note that the usual response time on our Help Center is around 24 hours. Thank you for your patience :)



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Hi

we are looking to purchase this theme of your’s.

Just wanted to confirm if rtl is supoported by the theme, on Arabic translation?

Thanks!

Noted, thanks!

You’re welcome.

If you have any additional questions please let us know.



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Sure, thank you :)

Hi, how does these new theme Biotellus compare to Ratio?

Hi there,

Thanks for taking an interest! Please check both of our themes and their website demos in order to choose which theme suits your needs. Everything is presented on our website demos and you can always ask any question here for sure.



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Biotellus doesn’t have any ratings yet. I’ve used Ratio twice before. Is it built the same as Ratio, one of your best selling themes?

Hi there,

Oh, if you refer to the reviews, well Biotellus is our newly released theme and Ratio theme has been released earlier, so this is the differance.

Do let us know if you have any additional questions.



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Hi there,

Thank you very much, we are glad you like it! :)



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Very nice theme!

Thank you very much! :)



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Congratulations! Nice Work, GLWS :)

Hi there,

Thank you so much! :)



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