Reviews for Biotellus - Solar and Renewable Energy Theme

Reviews for Biotellus - Solar and Renewable Energy Theme

Cart 275 sales
Well Documented

5 Reviews

for Bugs

I've made a few Wordpress sites in the past, but this theme gave me more issues that any other theme I've used in the past.

For almost a week after my initial purchase, there were server issues on the seller's end that caused issues with demo import.

I could overlook that - but after being informed that issues were ironed out, I found using this theme to be an incredibly annoying experience, with a ton of bugs and outdated support documents.

If you're a Wordpress professional, you might find more value than I did - but if you want something that works correctly out of the box, I would recommend you look elsewhere.

This experience has been such a pain that I actually decided to use Wix to build my site instead of Wordpress just so I can get up and running faster, without having to worry about buggy code in a theme.

Author response

Hello,

We are sorry to hear about this impression you've got.

We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

As we do not have enough information about what it is that you find troublesome and buggy, and since the theme is working correctly on our end, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article - How To Submit A Ticket.

Best,
Edge

for Customer Support

the support is really useful, they are very fast and they solve any problem with the template immediately.

for Bugs

Not bad, not good. Full of bugs, typos in settings. Many features do not work as intended and are difficult to fix or customise. Overall, the site works and looks good, but I would not buy another theme from Edge Themes or Qode Interactive.

Author response

Hi there,

We are sorry to hear this, however testing the theme on our side it works perfectly fine, and please note that there is a procedure when someone reports a bug.
We have to test this on your side, so please we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.

We do hope that you will turn to our support team and that this will be resolved and that you will reconsider your rating.

Best,
Edge

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