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Hi secretlaboratory, is the theme compatible with Wordpress 6.1.x?
This is looking very amazing you can click on the link home renovation service where they have used the same kind of template.
Will you be looking at any form of update to the theme in the near future to be compatible with the Wordpress updates? Thanks.
Yes, we will in the near future. It is compatible with the current version however.
Hi, what about RTL support?
We have not set up the themes with RTL in mind unforntunately.
I purchased the Biscon template but am still waiting on the psd files. Do you have them available for every page or just the promo page? Thank you!
Please request from our support team here: https://support.secretlab.pw and they will send straight away.
I am using the Biscon theme in a Wordpress site.
For a couple of weeks I have updated the Wordpress version to the latest 5.7 release and updated all the plugins used on the site.
I realized that by opening the “media” library after a second or two I am redirected to the homepage and therefore I cannot insert new images or upload new ones.
I have already done a test disabling the various plugins but the problem persists, so I think it is a compatibility problem between the theme and Wordpress 5.7.
I would like to know what I can do in order to use the “media” library.
I saw on the site that the theme was last updated yours in December 2020 and I need to know when a WP 5.7 compatible release will come out which hopefully will fix this problem.
Thanks for your help!
Hello! Please send URL, admin login, password to our support panel https://support.secretlab.pw/ and our support team will assist you with fixing this.
Thanks for the reply!
I have already spoken to an operator on your support team who has identified a problem with the “Marketing and SEO Booster” plugin and reported the bug to the developer so it can be fixed.
Thanks and good job!
That’s great to hear, thanks!
Hi, I would like to purchase your theme, but I noticed that on mobile the main menu items that have a sub-item cannot be linked to a link. Can it be corrected?
No, it is not. If i gonna do a link to top level links, how you gonna open second level links? Every times you click top level link, you gonna load a page, instead of see your second level links. It is not possible.
I am using the Biscon theme but I cannot get the top level menu items in the responsive menu to work.
In practice, clicking on the first level item in the menu opens the drop down on the second level menu items but does not allow me to open the page linked to the first level item.
How can I also have the top level entry on the page “active”?
Thanks a lot
Usually we make top-level items without links, so we adding “All services” menu item as 2nd level item to achieve the page with all services.
thanks for the reply!
but i would like to know if the possibility exists to insert a link in the first menu item, because usually, every first or second level item has a link.
For mobile version we made menu open for click, so it is not compatible.
it just shows My Blog!!!
Hi, bought the theme and installed. But can’t see the elements like in demo preview. How do i change the content (images text etc.)?
The docs https://support.secretlab.pw/help-center/articles/2/4/5/auto-installation
We installed the theme and we didn’t got any option for One click demo installation. How to get the demo setup done?
Send site, admin login, password to our support panel https://support.secretlab.pw/
Or use our docs https://support.secretlab.pw/help-center/articles/2/4/5/auto-installation
Hi, this is a presales question. I have a subdomain for testing and changes and development and then a main domain for when I am live. How does this work with the license?
You may use test website without any problem. Best regards
You mention support of Wordpress 5.4.x. Do you support Wordpress 5.5.1 and what is your policy on supporting future word press updates?
WP 5.5 compatibility was added in the last update.
Hi, is there an easy way to change logo?
Yes. Edit the header https://prnt.sc/tuw2ku
Edit the logo image https://prnt.sc/tuw39a
Hi, I have pre-sale questions:
1- Is the demo installation script compatible with Apachi 2.4? I have tried two themes on two different web hosts with Apachi 2.4 and demo installation is not working. (Please note that we are using shared hosting so we will not be able to help if theme conflicts with Apachi configuration i.e. Deny All or httpds etc.)
2. In case, demo installation fails (despite fulfilling requirements of installation i.e max execution time, upload size etc.) Do you have an alternative way of demo installation?
3- What are your refund policies in case the theme and the demo don’t install properly?
Sorry for being too spectacle, but one theme author wasted our whole month just trying to install the demo and now the case has been escalated to dispute. We just don’t want to waste more of our time. If this theme works properly, we will have no problems, but if it doesn’t work, we need to be clear on the subject.
Thank you for your understanding.
2. Our support can install the theme for free. https://support.secretlab.pw/
3. We can install. If there is no luck – we can refund.
sir i want to buy theme, can you customize for me?
Yes, you may send customization request to our support panel at any time and get a quote https://support.secretlab.pw/
Which page builder did you use?
It is KingComposer.
Adorable job, done by you …. Congratulations! Good Luck with Sale
Nice work, GLWS
Congratulations! Nice Work, GLWS
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