166 comments found.
hi is bixol theme is life time free for me once purchased ?
Hello,
When you purchase the theme, you will get free theme updates for life.
Thanks
is the theme it self free for life too ? and i m buying from theme forest is this different platform or same ?
You will receive lifetime updates when using the theme. The package is available on Themeforest.
Bro, I am just asking if I purchase this theme, will it be free for life or will I have to pay every six months or monthly?
Free for life, 6 months is the time for the support plan.
THANKS
Hi i have bought the product and says license is not valid
where i can find the license key ?
What exactly are you activating?
I cannot import demo because the button is not there. No errors whatsoever, it’s just missing. https://i.imgur.com/TjJItr6.jpeg
Hello,
Did you buy Bixol theme?
Thanks
I’m contacting you on behalf of my client who has purchased the theme. I can give you the domain name and the purchase code if you like, but that shouldn’t be stopping you from giving one simple answer about our problem.
I cannot see the screenshot. https://case.d.pr/i/2YgYkB
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
ERR_TOO_MANY_REDIRECTS on homepage I have tried and even contacted hosting support still nothing. check the url in wp backend and htacess as well
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I’m only shown one demo to import, instead of the whole eight of them: how come?
It’s a demo image, after you successfully import, your site will include the entire demo. Thanks
Solved, thank you.
Hello, I have updated my logo everywhere in the backend but it is still showing Bixol Theme logo on the desktop version.
I have updated it from the pages option. thanks.
Thank you!
Hello, I am trying to import the demo content but it always gives an error.
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”
And then I receive the following email,
“Hi!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Elementor.
First, visit your website (https://saharacleaning.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://saharacleaning.co.uk/wp-admin/admin.php?page=ct-import) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://saharacleaning.co.uk/wp-login.php?action=enter_recovery_mode&rm_token=FvPEuOVYxX2r3EL70N3qy3&rm_key=3l1FF1XT7VtvIacx4HpOndTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.1.1 Active theme: Bixol (version 1.6.5) Current plugin: Elementor (version 3.10.2) PHP version 8.0.26
Error Details
An error of type E_ERROR was caused in line 239 of the file /var/www/wp-content/plugins/elementor/core/files/file-types/svg.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /var/www/wp-content/plugins/elementor/core/files/file-types/svg.php:239 Stack trace: #0 /var/www/wp-includes/class-wp-hook.php(308): Elementor\Core\Files\File_Types\Svg->set_svg_meta_data(’’, 2192) #1 /var/www/wp-includes/plugin.php(205): WP_Hook->apply_filters(’’, Array) #2 /var/www/wp-includes/post.php(6630): apply_filters(‘wp_update_attac…’, ’’, 2192) #3 /var/www/wp-content/plugins/case-theme-import/includes/api/wordpress-importer.php(872): wp_update_attachment_metadata(2192, ’’) #4 /var/www/wp-content/plugins/case-theme-import/includes/api/wordpress-importer.php(579): CT_Import->process_attachment(Array, ‘https://demo.ca...') #5 /var/www/wp-content/plugins/case-theme-import/includes/api/wordpress-importer.php(86): CT_Import->process_posts(NULL) #6 /var/www/wp-content/plugins/case-theme-import/includes/attachments.php(99): CT_Import->import(’/var/www/wp-con…’, NULL) #7 /var/www/wp-content/plugins/case-theme-import/includes/import-export-handle.php(148): ct_ie_media_import(Array, ’/var/www/wp-con…’, false) #8 /var/www/wp-includes/class-wp-hook.php(308): CT_Import_Export_handle->ct_ie_template_redirect(’’) #9 /var/www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #10 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /var/www/wp-settings.php(617): do_action(‘init’) #12 /var/www/wp-config.php(103): require_once(’/var/www/wp-set…’) #13 /var/www/wp-load.php(50): require_once(’/var/www/wp-con…’) #14 /var/www/wp-admin/admin.php(34): require_once(’/var/www/wp-loa…’) #15 {main} thrown”
If I could not import the demo content then this theme is useless for me.
I contacted the hosting and they said that the theme is causing the issue, there is nothing wrong from the hosting. I am using a Godaddy wordpress hosting.
Helo,
Have you used Case Theme Import with latest version 1.0.4?
Thanks
Hello,
I am just using the import option in the Theme Options
You need to make sure you are using the Case Theme Import plugin with the latest version, it should fix the problem you are having. If you still don’t fix yourself.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How can I use the Case Theme Import?
Please see the documentation on how to install the plugin as well as import demo data.
I have checked and the Theme is installed properly. But I dont know where can I install the Case Theme Import Plugin, is it mentioned in the documentation?
I’m following everything as per this documentation but its still giving me error. I’m using the same option for demo import. I’ve shared my login details through a ticket to you if you could import the demo for me.
Whatever you have mentioned in the documentation, I have followed everything, I have installed the theme required plugins but the demo import is still not working.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I have provided all the details 4 days ago but no actions have been taken yet. My ticket number is 3229581.
I answered you in the ticket.
I have imported demo data for you. Thanks
Hello, I just purchased this theme. I am trying to upload my logo but its not appearing on the front end. I changed the pixels to 250 by 250 but its still not appearing.
Hello,
Please make sure you change the logo here: https://www.casethemes.net/docs/bixol/#section-change-logo
Thanks
Hi, i am not able to import the demo. I have opened the ticket for the same too. If you need to reinstall the wordpress then feel free to do that.
Hi,
I will check.
Thankss
i bought the theme long time ago I download WordPress zip file but it said The link you followed has expired. .please let me know how to fix this. Thanks
man i need your reply ASAP Thanks
Sorry it was my mistake. All good now 
Thank you!
When i try to import the themo: There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How can I disable Google Fonts from the theme? Much appreciated
Hello,
You can just remove the code in the function.php file.
bixol/function.php line 331->395
Thanks
it*s not working. When the above lines are removed, the entire site doesn’t load. please check
Please remove line 198
wp_enqueue_style( 'bixol-google-fonts', bixol_fonts_url() );
There is 2 problems with theme shortcodes – Testimonial Carousel https://i.imgur.com/PEtPTSI.jpg and history carousel – https://i.imgur.com/eaXMOAh.jpg – www.tavosvara.lt
www.tavosvara.lt – please visit this URL check testimonials and history carousels.
You have updated Case Theme Core plugin with latest version (1.1.3) ?
Should I update it manually? Because its not in Install Plugins area in wp dashboard – https://i.imgur.com/emAJ8H0.jpg
I can’t see any of the screenshots you sent. You need to install it manually by removing and installing via require plugin.
Sorry, about screenshots. Where i can find plugin?
Sorry, found it in plugins area, but its not highlighted as required.
Please try: https://case.d.pr/v/Afyn51
Thanks for the great support
Thank you so much!
Hi there, The site https://eliny.ca/ is facing issues, looks like it started with contact form 7 plugin issue, and the site stopped working, do you know what would be the reason? Thanks, Shiya
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there, the link is not letting me submit a ticket, is there any email? Thanks
We only support the ticket system. Thanks
After I updated the theme it did not add the Home page 08, how can I add it? is it safe to do it or it will remove all my content?
Thank you!
Hello,
Home 08 is available when you install demo data.
Thanks
I understand, but if I import it now, will it override all the contents of my websites? ( pictures, texts, etc.)
Thank you!
Yes, your site will be overwritten when you install demo data.
Hello, I would like to ask regarding the pre-sale for this theme.
For the menu section, is your theme able to change to current horizontal menu display to a sticky sidebar menu?
Hope to hear from you soon.
Thank you.
Hello,
After you purchase, I can customize for you.
Thanks
Hello. Okay thank you.
Hi,
Where can I delete this mega menu of eight theme options from the Home button? ===> https://prnt.sc/fdRJtVVUW32Z I have deleted the mega menu but the eight themes example still show up.
Thanks
Hi team,
I am having a problem with Booked plugin. ‘The Font Awesome plugin caught a fatal error’. You advised to another person in the comment thread below to deactivate and reactivate the plugin so the message would disappear. I did that and now I cant activate the plugin, it’s giving me the following message, ‘The Font Awesome plugin caught a fatal error: A theme or plugin tried to initialize Font Awesome, but failed. Your WordPress server failed trying to send a request to the Font Awesome API server.’ I need that plugin for running a business. Could you pls help? Thank you.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I’ve submitted the ticket, thanks.
Let me check. Thanks
Hey! Do you have VPN, in case you are having an issue accessing admin page. What is your location?
I answered you in the ticket. Thanks
Hello
Getting a 500 error to see preview and is all demo built on elementor?
Hello,
Demo site is working now. Please check.
Thanks
HI, can i use different Pictures for the Page Titel? Its in every service category the same and in the customizer i can only change one picture. thx
Hello,
Option is not available. I can customize for you.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Thanks
