We located only 2 support requests from you which are marked as "solved" by our agents https://www.screencast.com/t/kAxMMw63JKui
We didn't receive any additional info regarding bugs you mention, so we would appreciate if you could list them in a new ticket or send us an email at email@example.com so we can investigate further.
Additionally, if you don't want to use our theme anymore, please remove it from your Dashboard and your computer and submit a refund request.
The theme has flaws and the support is very bad, it takes too long to respond.
We have located two older tickets of yours https://www.screencast.com/t/j5AoaqHeU and support team replied to them some time ago and you didn't replied back. Our support agents will try to assist you for all the doubts you have related to our theme so please try to get in touch with them by submitting a ticket at https://elated.ticksy.com . We hope this can be improved and you will change this bad impression you've got. In case that our theme is too complicated for you and you don't want to use it, you can submit a refund request and we will discuss it there.