127 comments found.
Dear Support Team, I am interested in the guest posting feature. Could you please give me more details on how is this achieved? Is it a built in functionality? or are you using a plugin to achieve this? Kind Regards
Hello,
Thank you for your interest in our theme!
The template supports the default WordPress user roles. You may give a user a certain role allowing them to publish posts – https://wordpress.org/support/article/roles-and-capabilities/
To mplement guest posting an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hi,
We are not able to edit our homepage lately because it just keeps on loading. I already tried increasing php memory, update php version, clear cache, disabled all plugins except elementor, update plugins/themes, used parent theme instead of child theme, checked SSL settings, clear all revisions and reinstall elementor. But nothing seems to work.
The only time it worked is when I used Hello Theme by Elementor. And when I did the safe mode, some elements went missing like the blog post slider widget and other post widgets that we have in the homepage. I attached the screenshots for safe mode and homepage loading. If I edit the header, the elementor loads properly.
Can you help us with this?
Thank You!
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Why does my review keep getting deleted?
How can I make it similair to Men’s style skin?
Hello,
Thank you for contacting us!
Please ensure that the plugins and demo data are installed correctly. This is the guide – http://blabber.ancorathemes.com/doc/#installation_theme_installation
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi team, please could you let me know if you have a native AMP version of your theme and starter sites / templates? Are we able to see an AMP preview on any of the theme URLs?
Hello,
Thank you for your interest in our theme!
Unfortunately, there is no AMP version of Blabber theme. But we would recommend you to check Kicker theme with lightning-fast loading speed on mobile with Accelerated Mobile Pages at https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
The pages load quickly and help visitors get information without distractions. Please review https://kicker.axiomthemes.com/this-is-what-physical-therapy-can-actually-solve/amp/ Here is the detailed information -https://kicker.axiomthemes.com/doc/#plugins_settings_accelerated_mobile_pages
Regards.
I am unable to create custom header and footer on the theme ! I need your team that why the website design is breaking while creating a custom header or footer using of elementor !!!
Hello,
Thank you for getting in touch with us!
Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
can this theme install on multiple domains with same license ?
Hello,
We appreciate your interest in our theme!
One theme license can be used for one website/domain only. But you can easily set up the site on a test domain for development purposes and when finished move it on the proper site/ activate it on the new domain with no problems. For more information, please check http://blabber.ancorathemes.com/doc/#general_information_license
Regards.
Can I customize your theme with Elementor? Can I customize the installed theme with Elementor?
Hello,
Thank you for your interest in our theme!
Sure. The theme supports Elementor page builder. Besides, we are working on the update. The new version of the theme with the fix will be released in a short while.
In case you come across any difficulties, our Tech support team are always ready to help you at https://themerex.net/support/
Regards.
Can I customize your theme with Elementor? Can I customize the installed theme with Elementor?
Hello,
Thank you for your interest in our theme!
Sure. The theme supports Elementor page builder. Besides, we are working on the update. The new version of the theme with the fix will be released in a short while.
In case you come across any difficulties, our Tech support team are always ready to help you at https://themerex.net/support/
Regards.
Hi I got the same Fatal Error and Elementor was the issue. The error was Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ ..... public_html/wp-content/plugins/trx_addons/components/api/elementor/elementor.php on line 705. I too had to downgrade to version 3.5.6 and that got my website back. Because our support has expired, I could not even get to get help from theme support. Please correct this issue as it is related to the theme add-ons. I should not need to pay to extend my support for this to be resolved.
Hello,
Thank you for contacting us! We deeply apologize for the delay!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hi, I got a Fatal Error after upgrading to Elementor 3.6.0 from 3.5.6. I have downgraded back to 3.5.6 and now the site is usable. I just wanted to let you know. Here is the full error message https://ibb.co/dQRzGJx
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Great theme! But, when accessing my site with a mobile device, the theme doesn’t look so wide, as it shows me big margins in the right and the left. How to make my theme wider in mobile devices?
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. Could you please submit a support ticket at https://themerex.net/support/ and get qualified help?
Regards.
Hello I want to ask about the mobile header, I can’t see it in the preview in any way? I can’t see the problem… when I preview the website on mobile the header disappears.
Can you please guide me through this? It’s urgent.. Thanks
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hey, presale question here: Are all the demos support RTL or only the one or two which have “+RTL” in their name? Do your theme have inbuilt page preloader defined? or do I have to add some 3rd party plugin to add it?
Hello,
Thank you for contacting us!
Our theme supports RTL text direction for Default skin – http://rtl.blabber.ancorathemes.com/ Fashion skin http://fashion.blabber.ancorathemes.com/ contains RTL styles. The page content should be manually adjusted for RTL text-direction using Elementor settings (e.g. changing the alignment of icons, etc).
There is inbuilt page preloader in our theme. You can select or upload page preloader image for your site under Theme Panel > ThemeREX Addons > General – https://prnt.sc/PsZRjhfFzAB1
Regards.
.
Hello,
Thank you for getting in touch with us!
In case you have any questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
My licence no active!!! help!
Hello,
Thank you for contacting us!
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
Regards.
Also can darkmode be added to this theme or pages?
Absolutely! The Dark Color Scheme is enabled in Appearance > Customize > Colors just in a few clicks – https://prnt.sc/26c43wz
Regards.
I just purchased this theme and dont see the divided posted skin. Please advise.
Thank you for the purchase!
The Divided post is one of the homepages of the Main (Default) skin – http://blabber.ancorathemes.com/home-2/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ Our support team will gladly assist and guide you.
Regards.
Hello in the divided post option, can images and self hosted or youtube videos be added to the post? I only see text, I like the theme but need these options for me to buy it.
Hello,
Thank you for your interest in our theme!
You can easily add images and videos to the post itself, e.g. http://blabber.ancorathemes.com/packing-your-thoughts/ – https://prnt.sc/26c3urs But for the divided post style, the video on the left will be displayed only.
Regards.
Hi, I successfully installed the theme however, I can’t seem to use Elementor Pro functions. Is the theme doesn’t include elementor Pro license, please confirm.
Hello,
Thank you for contacting us!
We do not include Elementor Pro in the package since the theme is built with Elementor free version. However, the template is compatible with Elementor Pro.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi
Theme activation says my purchase code is invalid. Can you please activate it. My support has expired so I am unable to create a ticket and I don’t know if I can share my purchase code here.
Hi any update on this? I have also sent a presale question also through support. No response till now. Can you please check
Hello,
We deeply apologize for the delay. We are closed on weekends.
Your ticket has been just updated. We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hi
Its okay no issues. Thank you
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