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2979 comments found.

mayela

mayela Purchased

If i download the theme, i got Blanco_Theme-v3.5.1.zip, how can i get the Blanco Theme version 3.5.3 ?

Hello, mayela

Thank you for being our customer :)

Please, make sure you have downloaded the last package. If no success, leave us your email and we will send you the latest one directly.

Regards

mayela

mayela Purchased

Thanks, already submit the ticket #137293

Ok, thanks. Our techs will contact you asap.

wphub

wphub Purchased

really poor quality of documentation , and demo of theme is totally misguided. because it shows live chat feature on demo, so i purchased it. it was not there after the installed on my domain, i have contacted them, they said that “The chat on demo is only for pre-sale questions. We didn’t include it in the theme package.We recommend to our customers be more attentive before the purchase.” really disappointed. very classic theme less features. you can’t easily add products features as well in your shopping website. many of their own shortcuts are not working. i have requested refund. they have rejected. so kindly those, who are interested to buy it. must think 1000 times before purchasing it.

Hi, wphub

We are sorry that you feel that way using our theme.

The Live Chat you can see on our theme was included not as a theme feature, but to provide the assistance for our customers online, to answer on pre-sale questions.

If a customer has any doubts before the purchase he could get a help there.

Please, mind that we did not mention anywhere on our website, or TF profile that we have Live chat plugin included in our theme. So, please, be more attentive furthermore when you choose a theme.

Regards

Hi, at the contact page the google maps do not load anymore and ask for API key, where I add this key?

Hello, lsaguiar

Thanks for using our theme :)

Please, review this article, that should be helpful in this cause: https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Regards

Hi. I have just downloaded this theme, but when I click to activate it I get a http error 500. I have contacted my host provider and they confirmed it is a problem with the theme. Please can you let know know what I need to do to fix this problem. Thank you.

Hello, HorizonJewellery

Thanks for the comment and for being our customer :)

We do not think that it is our theme issue, but let us check your details. Please, submit a new ticket here at our Forum: https://www.8theme.com/forums

Regards

Hello, Is Blanco Theme compatible with wordpress 4.6.1 ? thank you

Hello, dynamix88

Thanks for the comment :)

Yes, our theme is compatible with the last WP.

Regards

Hello, I bought Blanco_Theme-v3.2.zip, exactly on 5 September 2015 by Envato Pty Ltd and I have not updated since. Now I have to upgrade to the latest version. How I can get the item version 3.5.3 Blanco? Here I have purchase information: Envato Market bought by PayPal: $ 73.82 Invoice ID: c5fad59134274696ace11dbc5d4c85ff Invoice transaction: 2G115658BW8621423

Thank you.

Ok, thanks ;)

I contacted Envato support and finally the theme was bought in other Envato account so icould to download Blanco_Theme-v3.5.3.zip. Thank you so much for help me.

Regards

Glad you have solved that! Thanks for letting us know.

Regards

I have tried everything to get the Menu showing on mobile again but to no avail. Is there anyone with any advice please before I have kittens? Thanks

Hello, ecigstoreuk1985

Thank you for the comment!

Please, attach the link to your website. And specify if you have changed smth in the files? When did you get this issue with mobile? Thanks

Regards

Hello In Mobile view can’t see Custom Menu Items.I see just Title and other parts it’s empty.How to solve it? Can you help me please how to Update Theme? Thanks

You can hide your details in Private Content at Forum, it is visible only for our support staff.

Regards

I Can’t comment because my license has expired. Tell me what i can do it Thanks

Please, contact us here: https://www.8theme.com/contact-manager/

Regards

How to add alt=”image titlle or descriptioni” attribute on all images because of Blanco theme not including alt attribute to any images on my website. Please guide me, how to add this alt attribute in tags. Thanks

Hi there,

Please, contact us here with your details:

https://www.8theme.com/contact-manager/ and we will try to find out the solution.


Regards

Hi Helen,

Can you add Accelerated Mobile Pages (AMP) support in next version of Blanco theme because my website mostly visitors are coming from mobile devices and Google also love it. I really appreciate if your theme contains this feature in next version. Thanks

OlgaBarlow

OlgaBarlow Author Team

Hello,

AMP is a good project but, unfortunately, it does not work in IE and our theme has these plugin in the list of Compatible Browsers. Also, e-Commerce plugins have not added the support of AMP yet.

But this is project with future, so one day we’ll add support of AMP.

Regards

is it support RTL ??

Hello, aboud

Thank you for the interest in our theme :)

Unfortunately, Blanco theme does not have RTL support, but we recommend you to review our XStore theme: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546?s_rank=1 that supports RTL.

Regards

are u support WC vendors plugin to make your theme as multi store/multi shop market place kinda off

Hello, sgpsaee

Thank you for your interest!

We cannot guarantee full compatibility of Blanco theme with this plugin, but are sure it will work perfectly with our XStore theme. http://8theme.com/demo/xstore/previews/?preset=previews

Regards

Can you tell me exactly the code necessary to add an image to the header in addition to the logo?

Hello, Glennrf

Thanks for the comment!

Please, be so kind to provide us more details about your requirement. What code do you mean? The screenshot will be much appreciated. Thanks

Regards

I know a logo can be added in the top left, but would like to have a top header image also. Is that possible to add that in the Blanco theme?

Hello, Glennrf

Thanks for the reply. That is not possible by default theme features. Please, show us an example, perhaps you can customize that.

Regards

Manufacturers link does not work at 59$ version but it is work at 70$ version. Is it technical issue or you do not give this tap for 59$.

Hello, ft1993

Thanks for the comment :)

Please, be so kind to specify what do you mean? Are you talking about payment for the theme? Thanks

Regards

Hi, all of a sudden the mobile menu stopped appearing on mobile devices. I have named the top menu as “Top” still no luck. It was working fine until recently!

OlgaBarlow

OlgaBarlow Author Team

Hello,

What version of our theme do you use? Update it to the latest version. Do you use any third-party plugins? Try to disable them and check if it helps. If not then contact us on support forum and provide temporary admin panel and FTP access in Private Content area.

Regards

Hi i was checking this theme for my ecomerce website. I have found some cons in your theme. Please clear that out. 1. There’s only cheque and paypal option for payment? No credit and debit card no COD option? 2. Can i have some demo details for login so that i can check out the functionality of Dashboard or profile page. from custumer side. Regards

Hello, jeet1991

Thanks for the interest in our theme :)

All the Payment options are related to WooCommerce functionality. If you do not find any default options there, you can use the additional plugins.

We are sorry, but we do not have test details for Blanco theme, but we do have them for XStore. If you are interested contact us in a Live chat: http://8theme.com/demo/xstore/preview-new/

Regards

The map on our blanco contact page no longer points to the address given – http://www.musicbox.uk.com/contact-us/ please can you advise how this can be fixed?

Hello, expectedresult

Thank you for the comment and for using our theme :)

Please, check some tips here, cause you have an error in console: https://developers.google.com/maps/documentation/javascript/error-messages

https://wordpress.org/support/topic/google-maps-api-error-missingkeymaperror-1/

Regards

I am using the theme without any changes on this page, and I have added the API Key as suggested, the map still does not show correctly. What is the error that you see in the console? As a map is shown, just not to the address that is entered in the theme.

Hello, expectedresult

Please, contact us via contact form with your admin panel details to assist you: https://www.8theme.com/contact-manager/

Regards

benzmark

benzmark Purchased

Why does the cloud ZOOM not work anymore??? It is enabled in single product, I disabled and re enabled it and still does not work! I had this theme for several years and this has always been an issue. PLEASE help.

benzmark

benzmark Purchased

https://www.8theme.com/topic/size-image-issue-and-zoom/ The link to the page, the TOPIC = Size image issue and Zoom Someone replied to my topic about enabling Zoom and a plugin issue. I had this theme for a few years and when I finally get all of these issues to work, they stop afterwards. Instead of telling me to enable, or disable that, login and look at it.
benzmark

benzmark Purchased

NM- This was the issue – jQuery Updater I had to install this because I was getting error messages when logged in as admin.

Helen_Smith

Helen_Smith Author Team

Ok, thanks for informing :)

metric72

metric72 Purchased

Hi. I would like to know where I can find the Google Fonts code. I´m trying to fix a security problem changing google links from http to https. The virtual FPV does not work and maybe this can solve the problem. Thanks and best regards

Helen_Smith

Helen_Smith Author Team

Hello,

Please, make the changes int these files from http to https:

code/shortcodes.php http://prntscr.com/e8yvlb
et-styles.php http://prntscr.com/e8yw7o
header.php http://prntscr.com/e8ywko
metric72

metric72 Purchased

thanks! So helpful. Best regards

Helen_Smith

Helen_Smith Author Team

You are welcome :)

metric72

metric72 Purchased

Is there any previous record of a possible error in the phase of completing the purchase? I select the method of purchase with card using the redsys module and instead of sending me to the URL of the Bank, the web is refreshed and asks me again to select the method of purchase.

Helen_Smith

Helen_Smith Author Team

Please, contact our technical support at Forum with your site details to test the issue. Thanks

https://www.8theme.com/forums/
metric72

metric72 Purchased

I just want to know about Woocomerce compatibility and about updating the theme. I though it was an easy answer.

Helen_Smith

Helen_Smith Author Team

Hi,

Currently, we do not recommend you to update WooCommerce till our theme update release. Thanks

Regards

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