8theme

8theme supports this item

Supported

This author's response time can be up to 1 business day.

2963 comments found.

mayela

mayela Purchased

If i download the theme, i got Blanco_Theme-v3.5.1.zip, how can i get the Blanco Theme version 3.5.3 ?

Helen_Smith

Helen_Smith Author Team

Hello, mayela

Thank you for being our customer :)

Please, make sure you have downloaded the last package. If no success, leave us your email and we will send you the latest one directly.

Regards

mayela

mayela Purchased

Thanks, already submit the ticket #137293

Helen_Smith

Helen_Smith Author Team

Ok, thanks. Our techs will contact you asap.

wphub

wphub Purchased

really poor quality of documentation , and demo of theme is totally misguided. because it shows live chat feature on demo, so i purchased it. it was not there after the installed on my domain, i have contacted them, they said that “The chat on demo is only for pre-sale questions. We didn’t include it in the theme package.We recommend to our customers be more attentive before the purchase.” really disappointed. very classic theme less features. you can’t easily add products features as well in your shopping website. many of their own shortcuts are not working. i have requested refund. they have rejected. so kindly those, who are interested to buy it. must think 1000 times before purchasing it.

Helen_Smith

Helen_Smith Author Team

Hi, wphub

We are sorry that you feel that way using our theme.

The Live Chat you can see on our theme was included not as a theme feature, but to provide the assistance for our customers online, to answer on pre-sale questions.

If a customer has any doubts before the purchase he could get a help there.

Please, mind that we did not mention anywhere on our website, or TF profile that we have Live chat plugin included in our theme. So, please, be more attentive furthermore when you choose a theme.

Regards

lsaguiar

lsaguiar Purchased

Hi, at the contact page the google maps do not load anymore and ask for API key, where I add this key?

Helen_Smith

Helen_Smith Author Team

Hello, lsaguiar

Thanks for using our theme :)

Please, review this article, that should be helpful in this cause: https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Regards

by
by
by
by
by
by