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2969 comments found.

If i download the theme, i got Blanco_Theme-v3.5.1.zip, how can i get the Blanco Theme version 3.5.3 ?

Hello, mayela

Thank you for being our customer :)

Please, make sure you have downloaded the last package. If no success, leave us your email and we will send you the latest one directly.

Regards

Thanks, already submit the ticket #137293

Ok, thanks. Our techs will contact you asap.

really poor quality of documentation , and demo of theme is totally misguided. because it shows live chat feature on demo, so i purchased it. it was not there after the installed on my domain, i have contacted them, they said that “The chat on demo is only for pre-sale questions. We didn’t include it in the theme package.We recommend to our customers be more attentive before the purchase.” really disappointed. very classic theme less features. you can’t easily add products features as well in your shopping website. many of their own shortcuts are not working. i have requested refund. they have rejected. so kindly those, who are interested to buy it. must think 1000 times before purchasing it.

Hi, wphub

We are sorry that you feel that way using our theme.

The Live Chat you can see on our theme was included not as a theme feature, but to provide the assistance for our customers online, to answer on pre-sale questions.

If a customer has any doubts before the purchase he could get a help there.

Please, mind that we did not mention anywhere on our website, or TF profile that we have Live chat plugin included in our theme. So, please, be more attentive furthermore when you choose a theme.

Regards

Hi, at the contact page the google maps do not load anymore and ask for API key, where I add this key?

Hello, lsaguiar

Thanks for using our theme :)

Please, review this article, that should be helpful in this cause: https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

Regards

Hi. I have just downloaded this theme, but when I click to activate it I get a http error 500. I have contacted my host provider and they confirmed it is a problem with the theme. Please can you let know know what I need to do to fix this problem. Thank you.

Helen_Smith

Helen_Smith Author Team

Hello, HorizonJewellery

Thanks for the comment and for being our customer :)

We do not think that it is our theme issue, but let us check your details. Please, submit a new ticket here at our Forum: https://www.8theme.com/forums

Regards

Hello, Is Blanco Theme compatible with wordpress 4.6.1 ? thank you

Helen_Smith

Helen_Smith Author Team

Hello, dynamix88

Thanks for the comment :)

Yes, our theme is compatible with the last WP.

Regards

Hello, I bought Blanco_Theme-v3.2.zip, exactly on 5 September 2015 by Envato Pty Ltd and I have not updated since. Now I have to upgrade to the latest version. How I can get the item version 3.5.3 Blanco? Here I have purchase information: Envato Market bought by PayPal: $ 73.82 Invoice ID: c5fad59134274696ace11dbc5d4c85ff Invoice transaction: 2G115658BW8621423

Thank you.

Helen_Smith

Helen_Smith Author Team

Ok, thanks ;)

I contacted Envato support and finally the theme was bought in other Envato account so icould to download Blanco_Theme-v3.5.3.zip. Thank you so much for help me.

Regards

Glad you have solved that! Thanks for letting us know.

Regards

I have tried everything to get the Menu showing on mobile again but to no avail. Is there anyone with any advice please before I have kittens? Thanks

Helen_Smith

Helen_Smith Author Team

Hello, ecigstoreuk1985

Thank you for the comment!

Please, attach the link to your website. And specify if you have changed smth in the files? When did you get this issue with mobile? Thanks

Regards

denhoxha

denhoxha Purchased

Hello In Mobile view can’t see Custom Menu Items.I see just Title and other parts it’s empty.How to solve it? Can you help me please how to Update Theme? Thanks

denhoxha

denhoxha Purchased

Anyway i don’t want forum to see prob. Can you explain me how to FIX this problem.Just in BLANCO theme is this.

Helen_Smith

Helen_Smith Author Team

You can hide your details in Private Content at Forum, it is visible only for our support staff.

Regards

denhoxha

denhoxha Purchased

I Can’t comment because my license has expired. Tell me what i can do it Thanks

How to add alt=”image titlle or descriptioni” attribute on all images because of Blanco theme not including alt attribute to any images on my website. Please guide me, how to add this alt attribute in tags. Thanks

Helen_Smith

Helen_Smith Author Team

Hello, MohsinAli1312

Thanks for the comment and for using our theme:)

We will fix this on the next updates, thanks for letting us know.

Regards

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