8theme

8theme supports this item

Supported

This author's response time can be up to 1 business day.

2992 comments found.

jniskey

jniskey Purchased

I noticed my WooCommerce admin has updated, currently old existing overrides are still in place. Is this a possible security issue considering many are out of date.

Hello, jniskey

Thanks for being our customer!

We are sorry, but we cannot guarantee full compatibility of our theme with the last WooCommerce. We are working on the updates.

Regards

Is there something in your latest version that has the Latest Products module broken on the latest version of WP Core for Woocommerce? I am seeing issues after performing an update.

Hello, dharward

Thank you for the comment!

Currently, our theme is not fully compatible with the latest WooCommerce, and we do not recommend to update it to the last version.

Regards

Jt757

Jt757 Purchased

Are you working to make it compatible for woocommerce 3.0 ?

Hello, Jt757

Thank you for the comment! Yes, we are working on the new update for the last woocoommerce version compatibility.

Regards

mayela

mayela Purchased

Can update to WooCommerce 3.0.7 ?

Hello, mayela

Thanks for being our customer! Currently, we do not recommend to update the WooCommerce plugin till our theme compatible update.

Regards

I am interested in purchasing this template but need to know when it will be compatible with woocommerce 3.0.7?

Hello, veronicaped

Thanks for the interest in our template. Currently, the update is in the process.

But, we can recommend you to review our XStore theme that should satisfy your needs for sure: http://8theme.com/demo/xstore/preview-new/

Regards

blueyaz

blueyaz Purchased

It seems we need a new update for the new woocommerce version… Please.. are you working on it? when could we have it????

Rose_Tyler

Rose_Tyler Author Team

Hello,

The new update will be available within one week, maybe earlier. Sorry for the inconvenience.

Regards

blueyaz

blueyaz Purchased

Thanks so much!

OlgaBarlow

OlgaBarlow Author Team

You are welcome!

Regards

How i can download latest version? In .zip file still version 3.5.3

Rose_Tyler

Rose_Tyler Author Team

Hello,

Sorry for the inconvenience. The new theme version will be available soon, we are waiting for approvement from Envato team.

Regards

Hi 8theme,

I purchased your Blanco Theme and installed on my site at https//: mamamall.eu. I have a tiny technical issue here: when you click ” home”, there’s been an error message ” NOT FOUND” and a search bar existing in the body part. However, I did a workaround to try to remove or hide it but didn’t work out. Would you like to give me some hints here about how to accomplish that?

Many thanks,

Frank

Rose_Tyler

Rose_Tyler Author Team

Hello,

Please, create topic on Blanco WP forum http://8theme.com/forums/ and provide admin panel accesses in Private Content.

Regards

Hi Rose,

The topic was created and given as: https://www.8theme.com/topic/homepage-product-slider-for-featured-products-doesnt-take-effect/

Thankds for the support.

Frank

Rose_Tyler

Rose_Tyler Author Team

Hello,

Please check your topic now.

Regards

Having been a Blanco Theme user for over 4 years, I am very happy with the theme.

Looking at the “Variants of Blanco Theme” image on the “Item details” page, it shows the various navigation arrows etc in different colour schemes. I know they are not available in the purchased theme but I would be happy to pay to enable me to develop shop sites more quickly and offer my clients a pallet of colurs they could chose so not have to re-draw all the images every time a different base colour is requested.

Can the images be made available in the different colour schemes shown? I am willing to pay.

Rose_Tyler

Rose_Tyler Author Team

Hello,

Thanks for being our customer!
The color of arrows can be changed only via re-drawing, because we used images there. But the needed functionality can be achieved if change these images to font and add color options into Theme Options. But it requires additional customization. If you need help with additional customization you may contact WPKraken team because this is outside the scope of our support.

Regards

Hi Rose, I think you misunderstood my request, I wanted the standard images in the different colours, rather than making them re-active to the setting of colour options in Theme Options. so from you response you have them in the different colours shown?

blueyaz

blueyaz Purchased

Anybody having problems with checkout page with the neww woocommerce and blanco theme upgrade? My head will exploit!! I upgraded both, and everything is ok, just checkout page doesn’t work… is anyone having the same problem?

Rose_Tyler

Rose_Tyler Author Team

Hello,

We do not have problems with checkout page and new WC on our test site, only message about outdated files, it will be fixed in a new theme update.
Do you use a child theme?
Please, install and enable default WC theme Storefront and check if this issue persists. Let as know.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue. Please, make sure that you have updated all the included plugins to latest versions https://www.8theme.com/download-plugins/

Regards

blueyaz

blueyaz Purchased

Thaks! I already found the “bad guy” and fixed it!!!! Thank you so much!

Rose_Tyler

Rose_Tyler Author Team

Hello,

You’re welcome!
I’m glad that problem was solved.

Regards

The product search box is rendering in firefox and IE on the top left. Please look at http://dancingsuppliesdepot.xyz/. There is also an old home page image rendering behind it? I tried uninstalling the theme and reinstalling it, and it still occurs.

please disregard….solved.

Rose_Tyler

Rose_Tyler Author Team

Hello,

I’m glad that you sorted out.

Regards

Are there known grid issues still? each of my product categories displays a different number of items, making the grid an uneven amount with unfinished rows. If so, when will this be fixed.

Hello,

Please provide link to your site.
also, check Appearance > Widgets > Footer areas.

Regards

The footer area was fixed by reinstalling the theme files actually. The grid still has issues though: http://www.lagenlookboutique.com/product-category/accessories/

Number of items has been set to 17, but different numbers appear per page, 15 on some, 16 on others.

Hello,

It is bit strange because we do not have such problem on our test site, please try to disable 3-rd party plugins and then check products grid.
Did you make any own changes in template files?

Regards

by
by
by
by
by
by