This author's response time can be up to 1 business day.
If i download the theme, i got Blanco_Theme-v3.5.1.zip, how can i get the Blanco Theme version 3.5.3 ?
Thank you for being our customer
Please, make sure you have downloaded the last package. If no success, leave us your email and we will send you the latest one directly.
Thanks, already submit the ticket #137293
Ok, thanks. Our techs will contact you asap.
really poor quality of documentation , and demo of theme is totally misguided. because it shows live chat feature on demo, so i purchased it. it was not there after the installed on my domain, i have contacted them, they said that “The chat on demo is only for pre-sale questions. We didn’t include it in the theme package.We recommend to our customers be more attentive before the purchase.” really disappointed. very classic theme less features. you can’t easily add products features as well in your shopping website. many of their own shortcuts are not working. i have requested refund. they have rejected. so kindly those, who are interested to buy it. must think 1000 times before purchasing it.
We are sorry that you feel that way using our theme.
The Live Chat you can see on our theme was included not as a theme feature, but to provide the assistance for our customers online, to answer on pre-sale questions.
If a customer has any doubts before the purchase he could get a help there.
Please, mind that we did not mention anywhere on our website, or TF profile that we have Live chat plugin included in our theme. So, please, be more attentive furthermore when you choose a theme.
Hi, at the contact page the google maps do not load anymore and ask for API key, where I add this key?
Thanks for using our theme
Please, review this article, that should be helpful in this cause: https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/
Hi. I have just downloaded this theme, but when I click to activate it I get a http error 500. I have contacted my host provider and they confirmed it is a problem with the theme. Please can you let know know what I need to do to fix this problem.
Thanks for the comment and for being our customer
We do not think that it is our theme issue, but let us check your details. Please, submit a new ticket here at our Forum: https://www.8theme.com/forums
Hello, Is Blanco Theme compatible with wordpress 4.6.1 ? thank you
Thanks for the comment
Yes, our theme is compatible with the last WP.
Hello, I bought Blanco_Theme-v3.2.zip, exactly on 5 September 2015 by Envato Pty Ltd and I have not updated since. Now I have to upgrade to the latest version.
How I can get the item version 3.5.3 Blanco?
Here I have purchase information:
Envato Market bought by PayPal: $ 73.82
Invoice ID: c5fad59134274696ace11dbc5d4c85ff
Invoice transaction: 2G115658BW8621423
Please, hide these Purchase details, cause this is private information.
To update our theme, enter your TF account>>>find Downloads tab and download the last package.
Here you may find the instructions: https://8theme.com/demo/docs/blanco/#!/upgrade
Thank you but the problem is that in my account “download tab” there its´t Blanco theme. I think it was removed but not by me.
Hi there, katchyri
Please, make sure you have purchased our theme from this account, cause we do not see any PURCHASED badge here.
Hello! I’m pretty sure I bought the theme with this account. about two months, maybe a little more I saw on the download tab of my account that appeared a comment informing me that the Theme had been removed by the author. ”
In fact I gave them the information purchase.
Our theme was not disabled from TF. Have you contacted Envato support with your request?
Really not. Then i´ll contact to Envato support to know something about it. I let you know the answer back if it necessary.
I contacted Envato support and finally the theme was bought in other Envato account so icould to download Blanco_Theme-v3.5.3.zip.
Thank you so much for help me.
Glad you have solved that! Thanks for letting us know.
I have tried everything to get the Menu showing on mobile again but to no avail. Is there anyone with any advice please before I have kittens? Thanks
Thank you for the comment!
Please, attach the link to your website. And specify if you have changed smth in the files? When did you get this issue with mobile? Thanks
In Mobile view can’t see Custom Menu Items.I see just Title and other parts it’s empty.How to solve it?
Can you help me please how to Update Theme?
Anyway i don’t want forum to see prob.
Can you explain me how to FIX this problem.Just in BLANCO theme is this.
You can hide your details in Private Content at Forum, it is visible only for our support staff.
I Can’t comment because my license has expired.
Tell me what i can do it
Please, contact us here: https://www.8theme.com/contact-manager/
How to add alt=”image titlle or descriptioni” attribute on all images because of Blanco theme not including alt attribute to any images on my website. Please guide me, how to add this alt attribute in tags. Thanks
Thanks for the comment and for using our theme:)
We will fix this on the next updates, thanks for letting us know.
I have also another problem with my cart. When someone tries to add a product to cart then cart remains empty.
I have the latest version(2.6.4) of Woocommerce and also Blanco theme(3.5.3) latest version.
So, please tell me when you’re going to roll out the new update of Blanco to overcome these problems of “Alt attribute” and “empty cart issue” ?
I am waiting anxiously your reply. Because I am suffering too much loss due to empty cart issue. Currently now one can buy any product from my store.
Thanks in advance
Note: cart remains empty for Non-Logged in Users but cart works fine for Logged in users. (I think it is an issue with Session variable). I search for the above said problem then find this article(http://stackoverflow.com/questions/31533606/woocommerce-cart-empty-for-non-logged-in-users) but not understand how to implement this. Please guide me to solve this issue.
Hi there, MohsinAli1312
Please, make sure you are not using any Cache plugin.
Can you tell me when new version you will rolling out.
Please, contact us here with your details:
Can you add Accelerated Mobile Pages (AMP) support in next version of Blanco theme because my website mostly visitors are coming from mobile devices and Google also love it. I really appreciate if your theme contains this feature in next version. Thanks
AMP is a good project but, unfortunately, it does not work in IE and our theme has these plugin in the list of Compatible Browsers. Also, e-Commerce plugins have not added the support of AMP yet.
But this is project with future, so one day we’ll add support of AMP.
is it support RTL ??
Thank you for the interest in our theme
Unfortunately, Blanco theme does not have RTL support, but we recommend you to review our XStore theme: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546?s_rank=1 that supports RTL.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
Power Elite Author