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The blanco menu is currently set at: Home, Shop, Typography, Blog,
Contact Us. All the products are burried in the menu ‘Shop’.
Is there a possible way to change the menu into: Skirts, Jeans, Tops, T-shirts, Sales instead? And then each menu is selling different types of clothes?
Hi,Yes, you may include your category names in the Menu.
Can you make a mega menu like this.. if you go to shop.. http://dazzlingdivadesigns.co/
Hi,Unfortunately, this is impossible to implement.
Hi, the support page is not working, so I decided to post here. The Sizing Guide is no longer showing up. Do you have any tips on how to fix it?
Thanks, great theme!
Hi,Our new update will be available in a few days and this issue will be fixed. Thanks
Hi.. i have disabled the Cloud Zoom for products & Woocommerce lightbox for product gallery but when i click the gallery image ut still show the lightbox. How do i disable the lightbox for gallery image
Hi,Unfortunately, it cannot be done in our theme. If you have disabled the Cloud Zoom the Light box will be enabled.
The Layer Slider is not working, when I try to use it, I get the following,
“LayerSlider WP: old jQuery issue It looks like you are using an old version (1.10.2) of the jQuery library. LayerSlider requires at least version 1.7.2 or newer. If you are using the WordPress version of LayerSlider, you can try out the “jQuery Updater” plugin from the WP plugin depository. If you don’t know what to do, you can write us a private message from our CodeCanyon profile page. We need a temporary WP admin account (or a temporary FTP account in some cases) to solve this issue.”
I have tried the following ” Layer Slider settings>choose the right slider you use>Global Settings>Troubleshooting and putting JS in the body and it is still not working
Hi,Please, contact us in http://support.8theme.com and we will send you the new Layer Slider version.
Is there a way to reduce the amount of space between the Latest Products and the Prefooter Widget area? See CortneyDryden.com
Hi,Make changes in style.css file. Line 1267#prefooter change into your height; margin-top:60px
I’ve changed the main colors of the site within the Blanco theme options, but the twitter links and arrows over the slider are still red. How do I change those colors?
Hi,Change twitter link in
style.css line 1309
twitter quotes – png image, edit in Photoshop. Slider arrows are also the images Regards
Thank you! AMAZING support So once I change the png in photoshop, what do I put in place of images/quote.png?
You need to replace the image in the theme files, previously inspecting its path.
hi when i try to preview this theme it says bad gateway?
Hi,Sorry for inconveniences. As we are working on development now, the theme will be temporarily unavailable.
If you are having problems getting the layerslider to work and your using WP 3.6 it is because you need the newest version of Layerslider and this theme does not include it. I contacted 8theme several times and got no reply about providing the updated slider. After purchasing the new version myself at an extra cost of $17.00 (via pay pal) it now works great.
Disappointing such a great theme, but the biggest part of it is the slider on the front page and it should work right when we download. I wasted a lot of time trying to fix the problem.
Hi,We now about this issue, we will update the Layer Slider version in our next update.
please answer to me
View Ticket: #IEK-744-78608
thank in advance
Hi,We have answered to your ticket.
1. why are the product images being cropped to 307×400px if I’ve set the image thumbnail size to be 300×300? If I need the main product image to be 400px where would I set that?
2. how do I remove the Layer Slider? It’s causing CSS warnings, but can’t be uninstalled in the plugin area.
I tried setting the “Single Product Image” option to 330px (my new desired size), tried doing the same in the media settings, tried regenerating the thumbnails and nothing… the image stay at 307×400px. How do I change this?
One more thing – will I be able to seamlessly update from 2.3 to 2.5? Is it a matter of uploading and overwriting old theme files?
Hi,You need to set the image options in Woo Commerce settings as it mentioned in our documentation: http://8theme.com/demo/blanco-wp/docs/index.html#!/wp_e_commerce_settings, You may also upload high-resolution images and they will be inscribed in the image layout.
Download the zipped package from ThemeForest and extract to your desktop. In the extracted package you will find Blanco_Theme_v2.5.zip file which is the Wordpress theme.
Extract Blanco_Theme_v2.5.zip file and upload the extracted folder to /wp-content/themes/ folder on your server. We recommend you to make all the changes in custom.css file, so in the future do not lose them while update.
Is there a way to remove Layer Slider and Envato WordPress Toolkit plugins? Can I just delete them?
You may remove these plugins via FTP. Just for your information: in our last theme version Layer Slider is updated.
Hi posted a ticket via the support system a week ago, but haven’t received a reply.
Could you please look into ticket # CYH-785-70892
Many thanks in advance
Hi,We recommend you to update our theme.
Hi, great template and great support, I wanted to see if you can help me with the following
1. – how I can remove the search in the header?
2.- how I can reduce the space between the thumbnail and the title of the thumbnail on the product page
3.- How I remove the dropdown menu at category pages?
4.- Its possible only have 3 widgets in the footer?
Could you please look into ticket #PZZ-327-86075 or answer this post
thanks and regards
Thanks We have answered to your ticket.
Hello I uploaded a png file as a background around 300kb big, but it doesn’t seem to be showing it. Any ideas?
Hi,Have you set the boxed layout in the Theme Settings?
I just downloaded your update theme and updated to my wp but Layer Slider still not working. So do I need a new version for Layer slider ?
Hi,You may contact us in contact form and we will provide you the archive with the updated Layer Slider, but it was updated in our last theme version.
my ticket ID #OKJ-874-36914 please help me out
Hello, your request has been submitted specialist. Please wait for a response.
Regards 8theme Ltd.
Hi we have some problem with the theme i look is like don’t show the products properly and also in the home page the to pictures down from the slider look the web site we need help asap
Hi,Very likely you have inserted the image in the banner section, please, check the code properly in admin panel.
hi also i want to put make my own menu and i dont can do it i want to make custom link for my menu and i not show on the web site ? i need help soon pleases
You may arrange your menu items in Appearance>Menu. As for the images, you have used the shortcode but forget to insert the etheme_ before it.
Hello. My version still reads 2.3 when I log into wordpress and check under ‘themes’. I’ve continually updated it with the available files but I don’t see any of the noticeable updates/changes.
I’m sure it’s simple. Any suggestions?
Hi,We do already 2.6 version of the theme. Please, make sure you correctly update the theme.
I extract the 2.6 files and replace all files in my ‘blanco’ folder, then proceed to upload entire folder via Dreamweaver FTP. Uploads successfully but do not see the changes. It works for every other theme I have, just not this one.
Fixed it! Works.
Your support is down.
Sorry for temporary inconveniences.
Love the look of this theme.
Is it WPML and Multisite compatible?
Hi,Thanks for your interest in our template. Yes, the theme is Multisite compatible.
I am interested in the this theme. I wanna ask a question about shopping cart. There is a function that we can switch off the shopping cart. What does it mean?
Does it mean that
1. The whole shop section will be hidden once the shopping cart function is turned off? We cannot view the items using the shop layout, or
2. The shop section with items details can still be shown, only the “Add to cart” function is switched off?
I would like to create a website for my fashion design. For the first few months, the website will be used as my showcase. I decided to have the eCommerce function after few months.
If the shop section can be kept even the shopping cart is off, it will be a perfect theme for me. Any demo site that can I can have a look is the shopping cart if turned off?
Thank you for answer!
Hi,Thanks for your interest in our theme. If you switch off the Add to cart button and the prices, you will get the catalog of your products and your customers would not be able to buy smth.
OK got it! Thanks for reply!
You are welcome
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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