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2987 comments found.

hi i am designing for someone who bought your woocommerce and would like to know How to add short description below products in shop page where are listed products? between the name and the add to cart button pleas i submited two tickets and did not get replyed thanks

ticket – id PBM-993-17981

Hi,
We have answered to your ticket.
Regards

thanks i saw it there is no body in your theam that can help me with the php for this thing:)?

Your ideas require additional customization od php files and css that we are not providing.
Regards

Hi, the demo site is down, when will it be back up?

Thanks

Hi,
Our demo is already available.
Regards

Hello,

Answer my ticket please. My ticket id #OVJ-152-83738 and #FSB-476-57734

Thanks and Regards.

Hi,
We have answered to your ticket.
Regards

Hi, Now nobody answered my ticket.

Please, provide us the link to your site.
Regards

Ive uploaded a size guide image but it doesnt appear when you click the pop up link. The screen just goes grey. Help!

Hi,
Please, update our theme as this issue was fixed
Regards

Ok thansk. can you let me knwo what files to update? I did a lot of customisation & dont want to overwrite.

js/lightbox.js
Regards

Hi i have problem with the menu i have make what u say but is coming two time all the menu, i need help soon i need to lunch the web site and also look what happen with the products on the home page ? please i give my loging and you log

Please, name your ticket ID, and we will respond to you there.
Regards

Hello, how can I remove the mobile version and just show the full website on mobile phones?

Hi,
If you want to switch off the responsiveness, you may try to comment (not delete)in styles.css everything that is going AFTER stroke Media Queries.
Regards

please reply to my tickets VHK-696-22185, EIT-786-11374, CRG-388-29665, GQP-177-51427 Please reply asap thanks so much

Hello,
Your request has been submitted specialist. Please wait for a response.
Regards

Hi, i purchased Your template and i love it..but, how can i remove/change the banner called b1.jpg wp-content/themes/blanco/images/assets/b1.jpg?w=920 from the main home page ? Thanks !!

Hi,
Please, contact us in http://support.8theme.com and provide the accesses to your site. Thanks
Regards

Hi, I am having trouble with my mobile site images. All the images (on a default page, not a product page) seem to be stretched. Is there any way to fix this?

http://shopwithamission.com/

Hi,
Contact, us trough our support and provide more information about your problem (screenshots etc.) because we can’t see the problem now
Regards

Ticket: #ZLT-446-52796 Posted 25th July via 8theme support. Still no response! Can you please assist asap!

Hi, inscribecreative,

We answered your ticket.

Regards

Hi is possible to change the view of the Showing 1–10 of 55 results in the pages we want 1 to 12 pleases thanks look this page

http://www.perfect-fragrances.co.uk/product-category/womens/

i dont look professional

for the prices

how i can i remove the text “Town / City – State / Country – Postcode / Zip” from the fields.

http://www.perfect-fragrances.co.uk/checkout/

Hi, newfragrances,

Please, contact us in http://support.8theme.com and provide the concrete list of your requirements.

Regards

Hi,

I’m testing the gallery & products pages to see which pictures we should use of our products. I’ve uploaded the image for a test product in all of the places that I can find to upload a picture and when you’re on that exact products page, the image shows. Unfortunately when you’re on the general “Products Page”, none of the pictures show up.

Could you please tell me what I can do to make the images show up?

Thanks.

Hi, chloesparkle,

Please, be more specific where do you want to upload your images? Perhaps, it will be better if you send the link to your site.

Thanks Regards

Hello,

I have also bought the WooCommerce extension called Ajax Layered Navigation but it doesn´t work with the Blanco out of the box. Seems that i have to add some functions php code (WooCommerce) already provides this but my question is did you already provide this solution for other costumers ?

add_filter(‘sod_ajax_layered_nav_containers’, ‘aln_add_custom_container’); function aln_add_custom_container($containers){ $containers[] = ‘#your-id’; $containers[] = ‘.your-class’; return $containers; }

add_filter(‘sod_ajax_layered_nav_product_container’, ‘aln_product_container’); function aln_product_container($product_container){ //Enter either the class or id of the container that holds your products return ‘.your-class’; }

Thanks in advance for the help.

Hi, smartKISS,

We cannot guarantee the stable work of our template with third party extensions.

Regadrs

Hello,

Adding to Johnegg comment regarding the size-guide image not displaying, but page still going gray. I’ve tried replacing the js/lightbox.js file with v.2.6 and image still not loading.

Appreciate any guidance you may lend.

Thanks.

Hi, mivey7182

Please, try to update our theme. If nothing helps, provide your accesses in http://support.8theme.com and we will try to help you.

Regards

Hi,

Quick pre-purchase question… Can the logo in the header be centered and the search bar relocated to the side?

Thank you

Hi, knceo,

Yes, it is possible to implement via editing the custom.css file.

Regadrs

Just wanted to say I had an awesome experience with the 8theme support crew. Our entire backend crashed due to activating the recommended toolkit plugin. I submitted a trouble ticket at 1:00am and they responded to it within three hours. After giving them the necessary access information, they had everything fixed and let me know about it in less than half an hour. Hats off to the 8theme support crew!!! :)

Hi, sales_peacock-blue,

Many thanks for yor great feedback. We try to do our best! :)

Regards

Hi, I’m interested in buying this theme, but I have a question. Can I put in front (in the homepage) before the Featured Products put the main categories with the thumbnail of each categorie? Is it possible? Thanks a lot! :)

Hi, patrika,

You may add this shortcode [etheme_product_categories number=”“] before featured product and the category thumbnails will appear on the Home Page

Regards

Thanks, so I´ll buy this theme. Rgds.

many thanks :)

How I can show Sidebar on single product page. The same as it is showing on Product Page.

Hi, liliyamila,

You do not have the permission the enable the Side bar on the Single Product page.

Regards

Hello. I have purchased the theme and I love it. Excellent work. I have a few questions, though. I opened a ticket and haven’t heard back and I’m hoping to get them answered before publishing my site.

1. I cannot get the review form for the products to display even though I have enabled reviews for the products.

2. My blog page displays all posts in their entirety. I want this page to appear like in the demo, with each post shortened.

Please let me know as soon as you can.

Thanks.

Hi, rventura,

Please, contact us in http://support.8theme.com and describe everything in details by providing the screenshot.

Regards

I submitted another ticket yesterday. However, I’ve figured out the issue with the reviews. Now I only need to figure out how to solve the blog question.

Please, name your ticket ID here.

Regards

Hi,

The 8theme Price Filter widget doesn’t work. Everything shows up (so, Filter button, Price $0 – $100 div) except the price sliders – their divs show up but they’re empty. What could be the problem?

Hi, eiras,

Please, contact us in http://support.8theme.com and provide your admin panel access so we may help you.

Regards

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