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I open a ticket #DBO-192-87786 6days ago.
I need your help, I tried everything but does not work.
I tried to put “share this” below the gallery thumbails products and other codes but it is impossible to do, I always placed within the thumbails. I’m editing /blanco/woocommerce/single-product/product-thumbnails.php and /blanco/woocommerce/single-product/product-image.php, but not work, you can see the image when i try to put the code in both pages.
you can check this images
I put the code
See in page
Please need your help.
Hi, heelsfootwearinc,We will get back to you in support.
Hi 8Theme, any advanced in the ticket, i try to put the code but its impossible.
Please, continue our discussion in support.
Hi, I found a BUG on your theme,on mobile browser , zoom if the height of the image is greater than the width it will cover the thumbnails below,lead to can’t switch other images. And product description image is deformation, the height of the image no responsive…See the picture below:
Hope you can solve this problem. Thanks
Hi, links235,Please, contact us in http://support.8theme.com and provide your site details.
I wanted to know if possible may one of the samples be used and the information change?
Hi, trendstime,Please, specify in details what do you want to change and where? Thanks
I would like my website to look like the “watch” sample page you have listed as alternatives for this theme. Can I use that template and make changes?
Yes of course. Please send us request to our email. http://8theme.com/contactsRegards
Also are there any direction on how to complete this? I don’t understand how to change the pictures and text?
We will help you. Regards
Thank you I really need help and already sent an email:)))
Please, specify your email here. Thanks
I sent my email through the support email.
Hello, I would like to know if your needing additional information. I sent an email to the support address.
Please, name your email address.
Hello my purchase name is trends time. Im concerned that I sent access to my site and nothing has changed. To the email listed in this conversation.
We have answered to your ticket.
Hello I have sent a reply to the ticket. Thank you
Thanks, we will review it.
Greetings, I sent an update to the question asked. Thank you
Thanks, we will take it into account.
Hello, where will I receive updates on the status of my ticket? Also were you able to login?
We have answered to your ticked. Please, log in and check. Also you can use our online chat to get fast answer. Regards
Thank you for the reply but I don’t see a change. Is there a manual available that I can use to change the theme and on how to do the basics of uploading my content. I am getting a little anxious because I wanted this to be done a while ago. Thank I appreciate the resolution to my concern. Also I have submitted a ticket and replied to each email with my login information.
My ticket number is #ORQ-566-96200
Thank you support line you have helped get me on the right foot. Now how can I change the banner is it possible to change the banner pictures to the “watch” theme?
You are welcome. As for the “watch” theme as you have said, we do not have such one. You have seen only the variants of our theme, but you need to upload your own products.
Work only images on hover.
Hi, Desmond1313,Please, update our theme to the last version.
It helped, thank you!
But now I have another problem: when I trying to send message with russian text, on my mail I receive some bad encoding. Can your contact form work with russian characters?
Page with contact form http://worldartlife.com/contact-us
Please, contact us in http://support.8theme.com and provide the details of your issue.
You need to update correctly our theme to the last version.
Please, check if you have uploaded the featured image. Please, name your ticket ID here.
I am check. And tried to create new product and upload mane different featured image, but it is still doesnt work.
Sorry, but where I can find ticket ID?
You may specify your email and we will reply to you in tickets.
my mail: jonny at mail dot ua
You`d better create the ticket and leave there your accesses to the site so we may check better.
I was asking you before about where I can find ticket ID or create it?
I must install “wpsc Support Tickets” plugin? If yes what I should to do next?
Thank you for explanation.
My ticket #RMM-183-17694
Thanks, we will review your ticket.
hi, can the theme be setted that part of products are on sale and the others are on catalog?
In the database, which table and options are controlling the function for nominated product?
I mean the function of controlling “add to cart”
Hi, oceandrifter,Please, contact us in http://support.8theme.com and specify your requirements is details.
Another Question: can we add “manufacturer” for products?
Hi, oceandrifter,We do not have such separated area in the theme settings, but you may include this information in the product description.
Is there any way to get a list mode view of products in a category instead of the grid one only? did you plan to add it in the future? the theme is really missing it. Blanco for magento has it.
Hi, nicolaikapustin,We are not planning to implement this now. It can only be done as an additional customization service. Thanks
Awesome theme. Just one quick question. On the home page, the boxes under the slider, how can i either:
-make the “shop now” buttons extend to the size of the box
-or make the “shop now” buttons be inside the boxes like the demo
Thanks for your reply!
Hi, AndreEchevarria,Please, specify exactly, do you want the banner to be the button?
Yes, that would solve it. So the question is:
How do i make the 2 image banners on the homepage be the button? Thanks
Yes, how do i make the image banners on the home page (the 2 below the slider) be the button. Thanks!
Please, contact us in http://support.8theme.com and provide the link to your site. Thanks
i have a wordpress/ woo commerce webshop. I just purchased this theme and downloaded it. But when I upload the zip file in the plug in it says failed. what should I do now? thank you
ah i see…. i have to upload it i themes not plug ins… oops
Hi there is this theme wpml compatible?
Hi, ibernard,There should not be any issues with WPML plugin but one thing-there is not certification of its compatibility.
HI, This is just a pre-purchase question, i actually saw a working website with this theme and fell in love with it, they had only boxes under the slider with no ‘price label’ or ‘click button’. Is this a feature of the theme or would this have been created by the owner? I really like the boxes and would want something similar myself, but may not be able to do it if it is not a feature to the website.
Also, can the product description (on the actual individual product) just have the description to the right and not underneath?
Many thanks HLB
Hi, HLB2013,Thanks for your feedback. So pleasant to hear that. These two banners you are talking are available to change in the code of the Home Page in the admin panel. As for the description, if you want to move custom tab – this requires addiitonal customization of the template.Regards
Hi, thanks for the quick reply.. Im not sure if it is? as there are 3boxes x 2 rows link – http://www.linenandcotton-boutique.co.uk/
It is possible to implement with the help of WooCommerce shortcodes. You can add more thumbnails and rows.
Fantastic, will be buying this theme shortly then
I am having issues with my one and only item that has product variations. I followed the woocomerce instructions (incl. when to save) however there is no ‘Add to Cart’ Button even when an option is selected.
All the variations have prices.
Heres the link… http://kissedlashes.com/eyelashes-shop/sharing-offer-secret-flirty-lashes/
Apologies if this in in the wrong area… the support link on the support tab is broken.
Please, contact us in http://support.8theme.com and provide the accesses to your site so we may check.
Hi there. Quick question. My freelancer dropped the ball on me and left me without a finished website but before he left, the revolution slider on the homepage looked perfect. It was running with WP 3.6 and Blanco responsive theme. Then when I updated this past week the WP to 3.6.1 it is no longer appearing on the home page. All the short code is there on the home page but the slider images are not there – there is not even a shaded box indicating something is missing. I checked the slides via Revolution Slider tab on the back end and they are all there. Is this an issue with incompatibility with WP version 3.6.1 by any chance? I just can’t think of anything else that would have affected it. Also, I am concerned that my Blanco theme is version 2.4. I know there have been updates. According to my WP backend theme is up to date! This does not make any sense. The dashboard has the Envato toolkit enabled. There was no API key so I followed instructions and got one but when I clicked Save Settings it is not offering an update for Blanco. The freelancer just gave me an 8theme account info but when I look at orders/downloads there is nothing? I would like to update my Blanco – perhaps this can help with the Revolution slider issue also? Any thoughts would be appreciated. I submitted a ticket yesterday for 8theme – LCV-764-11822
Hi, starwedd,We have answered to your ticket. If after the theme update the issue remains contact us again.
Thank you so much however I have triple checked my email including Spam folder and no reply to the ticket has been found. Should I resubmit with the same ticket ID number? Over the weekend I ended up changing over to the WP Layerslider and that works. I’d like to know, however if the freelancer that installed the Blanco theme for me put one that I cannot update. I was looking over the weekend at your documentation and because I never got the zipped files (he supposedly did it on his end), I have no way of really updating? I’d like to know asap if I need to purchase the theme “again”. I’d be so upset because this would mean he scammed me
Here is our answer to your ticket:
Yes, you should update your theme and sliders.
To update theme:
- Download the zipped package from ThemeForest and extract to your desktop.
- In the extracted package you will find archive blanco_theme_v2.7.zip, which is the wordpress theme.
- Extract blanco_theme_v2.7.zip file and upload the extracted folder to /wp-content/themes/ folder on your server with overwriting.
Before the unpacking the archive and updating you would better do the backup of all your files.
To update sliders extract slider archives (you may find theme in theme archive in blanco/code/plugins/ folder or in attachment) and upload extracted folders into wp-content/plugins folder with overwriting.
Thanks so much for your time and patience but where would I download the zipped package from ThemeForest. The account access the freelancer gave me is empty. There are no purchases there or links to update. Am I missing something please? Please let me know if I need to purchase the theme once again and if so, will I risk getting my site getting messed up since a purchase would not be an update but an installation instead? I am so concerned. Thanks in advance and regards.
First of all we do not see the label Purchased here, it means you have not bought the theme. If you want to specify smth according to the purchase you may address Envato Support.
Thank you – I think then that the freelancer scammed me. I am so upset.
I am using layerslider Wp,and also see Revolution slider on admin panel. I don’t know if I need Revolution slider beside layerslider? what is the function for Revolution slider?
Another Question: How can I get the effect for pruduct images shown on main page and pruduct pages on your demo site, when mouse cursor is on the pruduct image, it changes to another, and seems the featured produt images have been settled to 2 images. How can I get the function for woocommerce?
Hi, oceandrifter,It`s up to you what slider you like the most on the Home Page. The hover image you may upload while editing the product Custom Settings>Hover image.
Does the theme support 2 languages?
Hi, Reklamfirman,You may try to install WPML plugin.
I bought the theme and have everything up and running. I think I found a bug:
When you have 4 products or less in your shop, and on the front page if you are using the “Featured Products” or “Latest Products” shortcode to display a slider of the products, when you view the page in mobile, it doesn’t go into a touch enabled slider but tries to stack the image and cuts off half of the images under it. This only happens when viewed on a mobile when the responsive elements are enabled.
Hi, auddin,This is not the bug in the theme. The slider is not active when you have 4 or less products.
My product images are overlapping the title on the products pages?
Can you help?
None of the product pages are working actually, even single product. The display is nothing like the demo!
Hi, spectrumdesign,Please, contact us in support.8theme.com with all the details.
Just getting a page with “staff count exceeded’ I’m on a tight deadline with this project and need it sorted asap!
Please try again…
i am trying to track my website but for some reason it’s just not showing any results in my google analytics. and I have place the Tracking ID where it is requested.
is there something special I need to do because its a ecommerce site?
I have use google analtycs on over 15 pages and it always worked except for this theme blanco.
Hi, lparigi,Please, contact us in http://support.8theme.com, providing the link to your site and the accesses so we may check.
BEST SUPPORT EVER!!!!!!
Hi – Where can I upload the updated version of this? I purchased months ago and noticed there are now many updates you made to the template.
Hi, mikkai,You may upload the new update here, from your profile on TF.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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