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I don’t know why, but in current update I have a problem with thumbnails display. Product images on category pages are not a square ones as well as blog thumbnalis. It looks really badly. I have set in Woocommerce – Settings the image sizes yoy give in the manual, regenerated them all and it doesn’t work. Help me to solve the problem. See it here http://www.sitab-szcz.nazwa.pl/elist/shop/
Hi, DEADesign,Very likely you have uploaded different sized images and they will not be changed.
What do you mean different sizes? I have first downloaded the theme a year ago and had exactly the same images as are now?!
It means, if you want to have all the images to be square, you need to upload the images approximately with the same dimensions. You may also enable Hard Crop but then you images will be cut.
I want to have product images on category pages square, exactly as it is on your demo. I had such thumbnails before the update, in which you added revolution slider. Then, the thumbs display changed. Today, I have enabled hard crop as you suggested and it resultated in square images on single product page, but neither shop category page thumbnails, nor blog thumbs changed. I have regenerated all of them. I have mentioned in my previous message that I had square thumbnails in a shop with this exact images I have. The display changed after update! Now, the thumbnails of different shape look really awfully. I can’t imagine to download new images to each product again.
Please, help me with this.
Please, contact us in http://support.8theme.com and provide your adin panel details.
I am sorry to write this. But I wonder if you are reliable person? 8 days ago, you asked me to send the access to my website admin to check what is wrong with the theme display. I did it. Then, you’ve asked me again about it. I did it again … and one more time, too. Today, after 8 days and several mails send to and back, I see no improvement on my website and the way thumbnails look now is horrible and I can’t show the website in public:( I am really disappointed with your support:( Really sorry to say that.
Please, name your ticket ID here.
Hi, i have been struggling with the frontpage with the new and featured items. what shortcode do i use to display different products from the featured ones on the front page??
love the theme and need to implement it soon for a client.
Hi, elagardien,You need to use the shortcode for the Latest product in the Home Page code – [etheme_new title=”Latest Products” ] and mark the products as NEW one in the Product Edit Page
To enable the Featured Products on your Home page insert the shortcode [etheme_featured] and on your list of products, on the right hand side, click the star icon to set the product as a featured product.
Just updated to the newest version of Blanco for Wordpress. How do I change the favicon image?
Hi,How do I change the favicon image?
You may find here how to add your favicon image: http://wordpress.org/support/topic/how-can-i-add-an-avicom-in-word-press
Hi, I’ve just bought and installed Blanco wordpress theme. Congrats on some great work. I’d like to know if there is a way to force all of the thumbnail product images to be the same size (square – preferably) no matter what aspect ratio the actual product image is? If so I could then generate square images of to override the generated ones on wordpress so that everything looks uniform. Can I override in custom css or anything?
Hi, colinsbell,Thanks for your feedback. It is better when you upload the images with almost the same sizes, and then you may regenerate them after setting the correct dimensions in Woocommerce>Settings
Thanks for your quick response. My site is a landscape photography site so its not possible for me to upload in the same dimensions. If the answer is “it can’t be done” then ok, I understand and will work round it. Is that the case? Or can it be done with a bit of faffing?
After uploading all the images, you may set the same dimensions for all of them.
oh right thanks. But how?
Thanks, that doesn’t do what I want, never mind. I appreciate your assistance.
You are welcome
Sorry I’m going to try again as its confusing me. I’ve reviewed the WooCommerce settings, and set catalog image sizes to be 220×220 hard cropped. When I load the site, the source image it uses is 300×206 but scaled to 220 long edge. Despite regenerating thumbnails the product catalogue still uses an image of 300×206 as the source.
What confuses me more is that if I delete this 300×206 thumbnail image using ftp, then empty the cache and confirm via the browser that the image is deleted; when I then load up the catalogue page it still uses the 300×206 thumbnail image and has generated a new one somehow. Can you shed any light on this?
Please, contact us in http://support.8theme.com and provide the details for the site.
OK thanks. I’m not too keen on giving out admin details (no offence to you, just my preference), if there was a way to submit the question without that then I would do it. Essentially I found that the theme was ignoring the WooCommerce Catalog image settings and using 300px thumbnails without hard crop despite what I was selecting. I found a way round this by a minor modification to content-product.php in the theme’s WooCommerce directory (just changing a FALSE to a TRUE to use the hard crop). So I’m happy with my site as it is now. Thanks once again.
I should say, the site is www.lakemoments.com still plenty to do but I’m happy with how it is looking and working.
Please, name your ticket ID here after you have submitted it.
My problem is when on mobile browse , Zoom images and product description image Not scaling ,See it here on mobile browser : http://www.siluyipin.com/product/2013-new-t-shirt/ ,Please fix it! Thanks
Hi, links235,Please, submit a ticket, providing your admin panel and FTP so we may help you. Thanks
Is it possible to remove the google map from the contacts page? I’ve searched the forum here but can’t see anything. Thanks.
Hi, colinsbell,Review this: http://support.8theme.com/index.php?/Knowledgebase/Article/View/14/0/how-to-disable-google-map-on-contact-us-page
How can i disable PrettyPhoto in theme? I want to use fancybox.
Hi, Trionis,Are you talking about Cloud Zoom? If yes, you may disable it in Blanco>Theme Settings>Single Product page.
I need lightbox for images in product description, PrettyPhoto opening a new page instead lightbox. How can i fix this or disable prettyPhoto to use fabcybox plugin ?
Please, provide the link to your site and accesses in our http://support.8theme.com
Thank you, I already figuer out how to switch off PrettyPhoto. Problem was that with other plugin lightbox was oppening twise. And without other plugin images in description of the product where opening in the new window without lightbox.
Glad you have found the solution.
hi, i reinstalled the theme becuse i could not see any images after clicking install demo pages, now i still dont see any images and i have 3 duplicated pages of every pages. ex. home page, contactus is 3 times eg..
what should i do, should uninstall theme and woocomerce and reinstall everything again?
Hi, birken,This will be fixed soon.
ok should i just uninstall everything of blanco and woocommerce and install again?
No, you need not do anything now. Please, wait for the update.
fantastic, when do you think update is coming?
It should be available within next 1-2 weeks. This issue is related with moving our site to new server. But you can upload images by yourself in the usual way.
ok where is the instruction what folders the images should be in and where are the images?
Please, contact us in http://support.8theme.com
when is the next update you mention?
The update will be approximately in one month.
i get (Failed to import Media “1”) and i have checked “download import attachment”
how can i try again without duplicate everything?
We are really sorry, but we have an issue with image import. If you can, please, upload them manually, or you may contact us we will help You.
hi manually is fine but where are they and where should i upload them too. is any instruction about this?
also where are the sliders i cant find them in the zip file and is not showing in admin. “the theme requries following plugin: Layer slider” is not showing and this installation is on my server!
Please, create a ticket in http://support.8theme.com, leave your accesses and we will help you.
hi, still not possible to make a clean install!
Please, name the ticket ID if you have created it.
Ticket ID: LGP-591-18709
here is the ticket: ID: LGP-591-18709
We have answered to your ticket. Please, check.
Hi and thx, I followed the instruction on ticket the other day did not work. replied but still no answer back. is now 14days ago still not installed.
You need to copy the plugins zip file from folder: code/plugins >wp-content/plugins
I have made my mind up to not use the sliders (to difficult to install).
But still not possible to install the rest, I have followed the instruction made clean installs still lots of problems.
1. asset folder images is not showing
2. I uploaded product folder they don’t show.
3. on homepages is not showing any of these codes Latest Products eg..
any ideas what I am doing wrong?
We have asnwered to you in tickets, please, leave your messages there.
I appreciate your help but every time I answer the ticket I get no answer, so I always need to go back here to ask for get an answer on my ticket. why?
as still installation not working properly. I had asked in ticket why the image in /asset/ folder is not showing on site. but Helen never answer that question. any ideas why?
best regards birken
Thanks, please, continue the conversation in support. You may contact us also in live chat. Regards
I open a ticket #DBO-192-87786 6days ago.
I need your help, I tried everything but does not work.
I tried to put “share this” below the gallery thumbails products and other codes but it is impossible to do, I always placed within the thumbails. I’m editing /blanco/woocommerce/single-product/product-thumbnails.php and /blanco/woocommerce/single-product/product-image.php, but not work, you can see the image when i try to put the code in both pages.
you can check this images
I put the code
See in page
Please need your help.
Hi, heelsfootwearinc,We will get back to you in support.
Hi 8Theme, any advanced in the ticket, i try to put the code but its impossible.
Please, continue our discussion in support.
Hi, I found a BUG on your theme,on mobile browser , zoom if the height of the image is greater than the width it will cover the thumbnails below,lead to can’t switch other images. And product description image is deformation, the height of the image no responsive…See the picture below:
Hope you can solve this problem. Thanks
Hi, links235,Please, contact us in http://support.8theme.com and provide your site details.
I wanted to know if possible may one of the samples be used and the information change?
Hi, trendstime,Please, specify in details what do you want to change and where? Thanks
I would like my website to look like the “watch” sample page you have listed as alternatives for this theme. Can I use that template and make changes?
Yes of course. Please send us request to our email. http://8theme.com/contactsRegards
Also are there any direction on how to complete this? I don’t understand how to change the pictures and text?
We will help you. Regards
Thank you I really need help and already sent an email:)))
Please, specify your email here. Thanks
I sent my email through the support email.
Hello, I would like to know if your needing additional information. I sent an email to the support address.
Please, name your email address.
Hello my purchase name is trends time. Im concerned that I sent access to my site and nothing has changed. To the email listed in this conversation.
We have answered to your ticket.
Hello I have sent a reply to the ticket. Thank you
Thanks, we will review it.
Greetings, I sent an update to the question asked. Thank you
Thanks, we will take it into account.
Hello, where will I receive updates on the status of my ticket? Also were you able to login?
We have answered to your ticked. Please, log in and check. Also you can use our online chat to get fast answer. Regards
Thank you for the reply but I don’t see a change. Is there a manual available that I can use to change the theme and on how to do the basics of uploading my content. I am getting a little anxious because I wanted this to be done a while ago. Thank I appreciate the resolution to my concern. Also I have submitted a ticket and replied to each email with my login information.
My ticket number is #ORQ-566-96200
Thank you support line you have helped get me on the right foot. Now how can I change the banner is it possible to change the banner pictures to the “watch” theme?
You are welcome. As for the “watch” theme as you have said, we do not have such one. You have seen only the variants of our theme, but you need to upload your own products.
Work only images on hover.
Hi, Desmond1313,Please, update our theme to the last version.
It helped, thank you!
But now I have another problem: when I trying to send message with russian text, on my mail I receive some bad encoding. Can your contact form work with russian characters?
Page with contact form http://worldartlife.com/contact-us
Please, contact us in http://support.8theme.com and provide the details of your issue.
You need to update correctly our theme to the last version.
Please, check if you have uploaded the featured image. Please, name your ticket ID here.
I am check. And tried to create new product and upload mane different featured image, but it is still doesnt work.
Sorry, but where I can find ticket ID?
You may specify your email and we will reply to you in tickets.
my mail: jonny at mail dot ua
You`d better create the ticket and leave there your accesses to the site so we may check better.
I was asking you before about where I can find ticket ID or create it?
I must install “wpsc Support Tickets” plugin? If yes what I should to do next?
Thank you for explanation.
My ticket #RMM-183-17694
Thanks, we will review your ticket.
hi, can the theme be setted that part of products are on sale and the others are on catalog?
In the database, which table and options are controlling the function for nominated product?
I mean the function of controlling “add to cart”
Hi, oceandrifter,Please, contact us in http://support.8theme.com and specify your requirements is details.
Another Question: can we add “manufacturer” for products?
Hi, oceandrifter,We do not have such separated area in the theme settings, but you may include this information in the product description.
Is there any way to get a list mode view of products in a category instead of the grid one only? did you plan to add it in the future? the theme is really missing it. Blanco for magento has it.
Hi, nicolaikapustin,We are not planning to implement this now. It can only be done as an additional customization service. Thanks
Awesome theme. Just one quick question. On the home page, the boxes under the slider, how can i either:
-make the “shop now” buttons extend to the size of the box
-or make the “shop now” buttons be inside the boxes like the demo
Thanks for your reply!
Hi, AndreEchevarria,Please, specify exactly, do you want the banner to be the button?
Yes, that would solve it. So the question is:
How do i make the 2 image banners on the homepage be the button? Thanks
Yes, how do i make the image banners on the home page (the 2 below the slider) be the button. Thanks!
Please, contact us in http://support.8theme.com and provide the link to your site. Thanks
i have a wordpress/ woo commerce webshop. I just purchased this theme and downloaded it. But when I upload the zip file in the plug in it says failed. what should I do now? thank you
ah i see…. i have to upload it i themes not plug ins… oops
Hi there is this theme wpml compatible?
Hi, ibernard,There should not be any issues with WPML plugin but one thing-there is not certification of its compatibility.
HI, This is just a pre-purchase question, i actually saw a working website with this theme and fell in love with it, they had only boxes under the slider with no ‘price label’ or ‘click button’. Is this a feature of the theme or would this have been created by the owner? I really like the boxes and would want something similar myself, but may not be able to do it if it is not a feature to the website.
Also, can the product description (on the actual individual product) just have the description to the right and not underneath?
Many thanks HLB
Hi, HLB2013,Thanks for your feedback. So pleasant to hear that. These two banners you are talking are available to change in the code of the Home Page in the admin panel. As for the description, if you want to move custom tab – this requires addiitonal customization of the template.Regards
Hi, thanks for the quick reply.. Im not sure if it is? as there are 3boxes x 2 rows link – http://www.linenandcotton-boutique.co.uk/
It is possible to implement with the help of WooCommerce shortcodes. You can add more thumbnails and rows.
Fantastic, will be buying this theme shortly then
I am having issues with my one and only item that has product variations. I followed the woocomerce instructions (incl. when to save) however there is no ‘Add to Cart’ Button even when an option is selected.
All the variations have prices.
Heres the link… http://kissedlashes.com/eyelashes-shop/sharing-offer-secret-flirty-lashes/
Apologies if this in in the wrong area… the support link on the support tab is broken.
Please, contact us in http://support.8theme.com and provide the accesses to your site so we may check.
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