200 comments found.
Hello the theme has been installed however when I try to access the theme settings, I get the following error message: Sorry, you are not allowed to access this page.
Please let me know how I can rectify this. Thank you!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I use a responsive menu plugin currently.
Due to that, I need to remove the menu from the homepage to prevent overlap. I did it on PC, but the hamburger icon is still in the mobile view.
Please let me know how I can delete it.
Thank you.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can I enable all of the WPBakery options?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Can the header and topbar be set a full-width?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
This theme is number 1 failure, I did everything with your guide, still not good, everything look like shit even the event page and about us only front page stay the reset is shit. I will have to ask from my money back include the support payment
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How about Membership and Community features?
Hi,
Please find and use special plugins for the Membership and Community features: https://www.cozmoslabs.com/256613-best-wordpress-community-plugins/ or https://codecanyon.net/search/community%20wordpress?gclid=CjwKCAjwkYGVBhArEiwA4sZLuOoPU5xA_rmb4iEBu9HAW8nxLHiMPLxY_PVMhSvmxUzHx1YlBE_tZxoCoQQQAvD_BwE
Thank you!
Am i missing something or is the bootstrap.css file not actually bootstrap 4 as claimed here on themeforrest? Its missing a bunch of utility classes and other simple grid classes.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thanks for looking into it. I will check back here for a response. I have no interest in going through your support desk hoops.
Sorry, our theme use bootstrap 3 and not bootstrap 4, Thank you!
You need to update your themeforest listing then because you are advertising it as a bootstrap 4 theme. Now I know after purchasing that its based on a 5 year old plus bootstrap library. ugh.
Sorry, we use grid layout in bootstrap for the blog, single blog, or some parts only. Please don’t worry about bootstrap 3, because you build your website using the WPBakery Page Builder plugin. Thanks
Hello, i want to keep the menu in a single line. As i have 7 items in the menu, it keeps adding another line but it is enough space to keep it single line. How can i solve this?
Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi
With your theme, what is an easy way to download all blog / sermon information?
Sorry, i don’t understand. Can you say clearly?
Would you send me the update for WPBakery Page Builder
Hi,
Please contact with us via email to get new plugins files: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hi, I am having an issue with the blessing events showing information on the home page. The events are just showing a picture and not event info. The website is grccweb.org.dream.website
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
You need to have a license on Themeforest to get support. We don’t support customers whoes downloaded from Envato Elements.
This is users term: https://elements.envato.com/user-terms
Hope you understand. Thanks.
Hi there I have just purchased one of your church themes, blessing. Could you help me on how to get started with it, please thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
In mobile view, logo is displaying above the slider in home page. Please provide a solution.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
Can the address and phone number be added to the header or a top bar?
Thanks!
Hi,
Yes, Blessing theme support add the address and phone number be added to the header or a top bar: https://prnt.sc/1qjr4wr
Demo test for header: http://test.oceanthemes.net/
Thank you!
WPBakery Page Builder – how do i update this?
Hi,
Please contact with us to get new plugin files: https://themeforest.net/user/oceanthemes#contact
Thank you!
Menu is appearing in a different font style in the front end, but it is appearing in the required font style on the backend. Please provide a solution.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thankyou for your reply. The support was expired and we are not able to submit the ticket through the link that you have provided. Is it mandatory to renew the theme support or is there any other possibilities to get help for this issue?
Hi,
Please send us some screenshot images of your problems.
Thank you!
Hi, You can change font family in Appearance -> Customize -> Header -> Styling , Thanks
Thankyou for the solution. The issue is solved.
Great work, Thanks!
Hi, The solution worked for main menu, but submenu font is not changed. Can you check (https://aruvithurapally.com/) and provide a solution to make the same font for submenu also.
Sorry, I have checked and seen the sub-menu use font-family: Open Sans Condensed; Thank!
Hi
I am getting these errors for slowing down our site. Im trying to figure out if its your theme or something needs changing / updating?
/wp-content/plugins/revslider/public/assets/js/rs6.min.js?ver=6.3.2
parsippanyumc.org
Hi,
Please clear cache after update the plugins and WordPress.
Thank you!
I am experiencing a problem. When updating the website the “Save” button does not work. Please advise.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, any Elementor updates?
Hi,
Sorry, our theme not support Elementor Page Builder plugin.
Thank you!
