296 comments found.
Hi, I submitted a ticket couple days ago about an issue with importing the content and haven’t heard back and my project is very time sensitive. I am getting this error message whenever I try to import all content:
Failed to insert row from line 6412 into table _fwbk_bGXQETVTo_wpr_rucss_resources. WordPress database error: Could not perform query because it contains invalid data.
Hi,
We apologize for the inconvenience you have had. We received your ticket. Our support team will check the issue and let you know the update accordingly. Stay with us.
Kind Regards
I understand but it’s taking too long for a solution
Hi,
Our support team already uploaded the demo content to your site. I appreciate your patience and cooperation. If you have any other questions or concerns, please don’t hesitate to reach out to us.
Best Regards
Please guide me where I can find the activation key in the files?
Hi,
Purchase code is the activation key. You will get the purchase code from the Theme download button.
All of out support requests are handled via our support desk. Whenever you face any issues, please open a support ticket with your URL and a screenshot. So we can help you: https://xpeedstudio.ticksy.com/
Thanks!
I can not find the activation key in the folder. Please guide me.
Please go to https://themeforest.net/downloads, there is a green download button, click over the button. You can download the theme and license files from here. If you face any issues, please take help from themeforest support.
Thanks
When using child theme, I get this: Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/public_html/1697373164994/wp-content/themes/blo/footer.php:10 Stack trace: #0 /home/public_html/1697373164994/wp-includes/template.php(785): require_once() #1 /home/public_html/1697373164994/wp-includes/template.php(720): load_template() #2 /home/public_html/1697373164994/wp-content/plugins/elementskit-lite/modules/header-footer/theme-hooks/theme-support.php(56): locate_template() #3 /home/public_html/1697373164994/wp-includes/class-wp-hook.php(312): ElementsKit_Lite\Modules\Header_Footer\Theme_Hooks\Theme_Support->get_footer() #4 /home/public_html/1697373164994/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #5 /home/public_html/1697373164994/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /home/public_html/1697373164994/wp-includes/general-template.php(82): do_action() #7 /home/public_html/1697373164994/wp-content/themes/blo/template/homepage-template.php(11): get_footer() #8 /home/public_html/1697373164994/wp-includes/template-loader.php(106): include(’/home/...’) #9 /home/public_html/1697373164994/wp-blog-header.php(19): require_once(’/home/...’) #10 /home/public_html/1697373164994/index.php(17): require(’/home/...’) #11 {main} thrown in /home/public_html/1697373164994/wp-content/themes/blo/footer.php on line 10
Theme version 3.8 and prior does not produce this error. As I mentioned, it only shows up when using child theme, even with a blank child theme. Also must have all required plugins active for error to show.
Oh, I see I needed to put in and register my license. I hope you can fix or put a big notice up for that for people using a childtheme to let them know… I spent hours trying to figure out the problem.
Hi,
Yes, you are right. You have to activate the license first. I appreciate your time and effort to resolve the issue.
By the way, all support requests like this are handled via our support desk. Whenever you face any issues, please open a support ticket with your URL and a screenshot. So we can help you: https://xpeedstudio.ticksy.com/
Thanks!
Hi, is it possible to put something from one Demo into another Demo? When I use a Demo Template and need something from another Demo. Thanks in forward.
Hi,
Yes, you can do that by JSON template. You have to import the demos in two different WordPress setups. After that, you can export any section as a JSON template and import them to your main site.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can help you: https://xpeedstudio.ticksy.com/
Thanks!
Downloading and installing Demo Content keeps failing towards the end of the installation and I get this response;
‘Failed to insert row from line 6412 into table _fwbk_9Yloi1_wpr_rucss_resources. WordPress database error: Could not perform query because it contains invalid data.”
Hi there 
,
I apologize for the inconvenience.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Dear team. The Php Memory limit has been increased.
I still get the error even after reinstalling and when I try to download ‘All Demo’ content .
Please review. I await your response
Hello,
Im facing issue in the theme. Created a ticket yesterday in your website. Still its open. Kindly reply soon. PRIVATE TICKET #3482290
Hi there ,
I apologize for the delay. We have already replied your ticket. Please follow up the ticket. Hope the issue will be resolved.
Thanks!
Hi, i have duplicate meta-description, i deactive all plugin and i check that it come from the theme, i change the theme and it is fixed but when i activate the theme i can see duplicate meta-description with the title of the page
Hi there ,
I apologize for the inconvenience.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Pre-sales question: what icon set is provided with the theme? used as per your icon box demos and other demo examples?
Hi,
We’re using Google Fonts, Font Awesome, and BLO Icons in our theme.
Thanks !
Any idea why your Uynson app is running a session? We’re getting this message which we traced back to that app. A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
Hi there ,
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
Thanks for fixing that guys on the Unyson. I can confirm it’s working now.
Hi Team,
After elementor latest update, am seeing issue with the layout as i can see horizontal scroll bar where the layout extends. Issue seen only after update of elementor. Previous version of elementor works fine. Any feedback on the same ??
Thanks, Manish
Hi,
We’ve checked but we didn’t find this kind of issue from our end.
Please open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
How to change the logo, the background colors, the colors of the menu letters, the typography, etc of the menu_fixed _left?
Hi ,
You can edit the header area with the Elementor page builder. To do that please go to the WordPress admin panel, ElementsKit > Header Footer, and edit the Header that is activated on your site.
If you face any difficulty please open a support ticket with your URL and screenshot. https://xpeedstudio.ticksy.com/
Regards
Hi,
Do we have back to top button?
Hi ,
Yes, we have a Back to To elementor widget.
Thanks
Hello Engiiner of BLO My website’s Main Default page is not saving. But the inner pages are saved and changed. My support is old. but the new one is 41usd too much. What is the problem with .htaccess it is just not saved on the main given changes?
Hi,
We need more details about your issue and site.
Probable reason and solution: It can be a configuration issue. Please check your server health from the WordPress dashboard then Tools > Site Health then navigate Info tab and then Server (here you will see the server configuration). Sometimes, page content contains data bigger than “PHP post max size”. In that case, you need to update your server capacity.
For more assistance please renew your support and open a support ticket with your URL and details. So our support team will assist you. https://xpeedstudio.ticksy.com/
Regards
no ..ı have problem with default page elemntor new cahnges are not save. never..
and mobile site is not open menu ( on mobile) there isnt menu bar
Hi,
We didn’t find this kind of issue from our end. Please renew your support and open a support ticket with the issue. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
homepage 8 shows horizontal scroller i am guessing due to banner animation on screen resolution lower than 1600 px.
i am guessing its the css transform: translateX(58.05px); creating problems
Hi there ,
We’re not clear about the issue. Also, we’ve checked our demo (homepage 8 ). We didn’t notice this kind of issue.
Anyway, this is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks!
I want to purchse this theme but i have a question. is it wordpress installable theme?
Yes, it is. This theme is created for WordPress.
Thank you
Hellos guys, are u fine? My purchase code has expired already i know but can u help me with a one thing please?
My Transparent header from home got totally messy… can u help me with that, please? link is: https://perfectgroup.com.br/
I do remember that HOT MAP wont worked on mobile versions, u guys already fixed it?
Thank you and far too kind.
All the best Sandru
Hi there,
This issue is related to social API. Please check the browser console. To resolve this issue need more details about your site. Anyway, please renew the support and open a support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/.
Thank you
i do have to renew support for something about theme error? please my friend, help me with that, please!
Please send mail to [support@ xpeedstudio. com] with the details.
Thank you
Thank you my friend <3
Hello XpeedStudio. I want to buy your theme, but I want to ask you some questions first. My question is, if I purchase the theme (which contain more themes inside) would I be able to use all of the templates, pages contained inside? Because I need to make my webpage like a combination of 3 different branches (digital agency, consulting and medical..) Could I use multiple pages in one website for example? I haven’t bought themes till now, so this is very new to me.
Another question. I already own one webpage moonlex.mk and I have a theme. But I want t change it for your theme. Do you think I could do that without any problems? Or, what would you suggest me to do before changing the theme?
Thank you!
Hi There,
1. At a time you can install only one demo content.
2. In that case, you can lose some data. So, it’s better to keep a backup of your site.
Thank you
Hello again. Thank you for your assistance.
Ok for the themes. But, what do you mean by “lose some data”? Because I do not need anything from my current theme, I want to change everything, ie, change into your theme and building from beginning.
Is that what you mean, or I need to buy new hosting?
Thank you, Elena
Welcome back!
Sometimes, while you import the demo data it can erase some previous data.
Thank you
Hello.
I have noticed that in the mobile version the telephone number does not appear in the upper area nor does the top header data appear in the web version (https://administraciondefincassantander.es/).
In Elementor I see the contents but they are not displayed in the mobile version. Also the background of the information area appears gray even if you set the background to blue.
I attach screenshots so you can see the error. https://imgur.com/pPw8ZN1 https://imgur.com/jJuhMbe How can I display such a zone on mobile? http://www.responsinator.com/?url=administraciondefincassantander.es%2FCan you give me a contact email to send you the access data and correct the error?
Thanks.
It’s set as “Hide on Mobile” in “Advance > Responsive” from elementor. Please see the https://prnt.sc/nvt0_MABJrL3 image to understand properly. Make it unchecked to show the mobile version as well. Unfortunately, we didn’t see your attached image.
Anyway, all support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello, Need help menu is not showing :
Hi there,
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
hello my friend, are u fine?
Look, my support finished a few days ago and I cant insert a new issues on support, can u help me please?
2day my website comes with error: Warning: Invalid argument supplied for foreach() in /home/perfectgroup/www/wp-content/plugins/unyson/framework/includes/option-types/typography-v2/class-fw-option-type-typography-v2.php on line 148
the link is: perfectgroup.com.br
Help me, please =)
Hi there!
It’s an Unyson plugin issue. We’re solving this issue globally. To instant fixing please install and activate this plugin( https://www.dropbox.com/s/gtbflxnwpbqsy5u/add-google-1.zip?dl=0 ).
Note: This plugin will automatically deactivate after solving the issue.
Still, if you face the issue please send mail to [support@ xpeedstudio. com] with the details.
Regards
Sharif
