115 comments found.
How can one set which page will display which category of posts? In another words, how to select for category “Thriller” to use blog-list front layout? Can not find it anywhere.
Hello,
Thank you for contacting us!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hello, please advise where in the settings I can disable this cursor following dot?c Thank you
Resolved, its via rex addons settings, mouse helper.
Hello,
Thank you for choosing our theme!
Sure. You can easily disable the mouse helper with in just one click under Theme Panel > ThemeREX Addons > Mouse helper. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Regards.
Please Update your theme, some extension are critical.
Hello,
Thank you for contacting us!
The theme is fully functional and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://writer.ancorathemes.com/doc/#installation_theme_update
If you use version 1.9.4 and lower, please check this article before any update – https://writer.ancorathemes.com/doc/#update_to_v2
In case you have additional questions or experience any difficulties, please submit a support ticket at https://themerex.net/support/. Our support team will be glad to provide qualified assistance.
Regards.
Hello, I have a question where I can change the video link that appears in the home on the photo? But keep it as a popup window. Because I make the change in the link section on that button in elementor and the video opens in another browser window. Thank you!
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Best regards.
dear team, we have a presale question. We run a publishing house and our live website have author’s list page and single author page linked to books in our shop. we can’t find this function in your Demo website. Can you confirm you don’t have a relationship post type for authors/books ?
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet.To have it implemented additional customization is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
I purchased this theme for a client back in 2017 and I’m simply trying to download the updated theme files from my Envato Download history, yet when I do so I get a different theme called “Iona.” I contacted Envato and they told me to reach out to you. Please help and check that the correct theme files are being provided!
Thank you, Raeanne
Hello Raeanne,
Thank you for contacting us!
Our Tech support team will gladly to help you. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
I’ve uploaded all the theme and plugins but where do you find the simple demo sites?
Hello,
Thank you for choosing our theme!
The template has One-click demo data import tool that allows you to get a precise copy of our demo website. Just follow this guide – http://writer.ancorathemes.com/doc/#demo_content
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi! is it translated into Spanish?
Hello,
Thank you for contacting us!
Sure. You can translate the theme into Spanish using the theme language file.
In case you experience any difficulties, our support team will gladly assist and guide you at https://themerex.net/support/
Regards.
Hello. Can I use Wocommerce Variable Product with this theme?
Hi is this theme supports RTL ?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
Hi, my web agency is no more in the field and I’m getting to my customer new reference, is there a way to transfer the license of this theme to another Envato account to let him continue with the updates?
Hello,
Thank you for contacting us!
Please contact ThemeForest support team at https://help.market.envato.com/hc/en-us/requests/new for this request.
Alternatively, your customer needs to buy the theme using their Envato account, and we can give a refund to you.
After the theme purchase from another account, you may use the following link https://themeforest.net/refund_requests/new to request a refund.
Regards.
Hi, I wish to know if theme in subjet it is compatible for wordpress version 5.6? kind regards
Antonio Carluccio
Hello Antonio,
Thank you for your interest in our theme!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://writer.ancorathemes.com/doc/#theme_update
Also, please ensure that Gutenberg Editor is disabled in WPBakery > General Settings – https://prnt.sc/vzmntr
Regards.
many thanks Christine. another thing. I have to blog about my novels, but I don’t have to sell online. can i use it without a cart? thanks
Antonio,
You may remove Woocommerce plugin from the website to delete all shop features. Alternatively, if you want to showcase your novels as products, you can simply enable Catalog mode with the help of free additional plugins like WP Catalog Inquiry https://wordpress.org/plugins/woocommerce-catalog-enquiry/ Please note that it is a third-party plugin. But there should be no issues using it.
Regards.
“WHOLE DEMO-SITE CONTENT” import failed in “Thumbnail” import
Hello,
Thank you for choosing our theme!
In case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server – http://demofiles.ancorathemes.com/writer-ancora/demo.zip Please extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/writer-ancora directory.
If the issue persists, please contact our support team at https://themerex.net/support/ We will help you as soon as possible.
Regards.
After upload the demo folder i have getting some error please check screenshot in this url … https://prnt.sc/y4l30i
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Please reply my TICKET #33562
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/33562
Regards.
Hi, after updating the theme and all the plugins, the visual composer is not accessible on the backend, and some of the components are not editable on the front end.
Hello,
Please make sure that Essential Grid and Revolution slider plugins are up to date.
If issue is still presented, please provide us with your website details in “Pre-sales Questions” tab at https://themerex.net/support/ – our Support team look into that.
This doesn’t require support renewal.
Thank you in advance.This theme is not working at all for me. I need to request a refund, Please advise.
Hello,
Sorry to hear that.
Unfortunately we have found no tickets from you.
Please explain in more details what issues with theme do you have. Just submit a ticket at https://themerex.net/support/ – our Support team will be more than happy to help.
Hoping for your cooperation!When the plugin Essential Grid is enabled, it prohibits WPBakery from working on the backend when working on a page. Instead of seeing the visual composer, you only see shortcodes. The visual composer doens’t load at all. As well, it prohibits the page from load correctly: Theme Options don’t load, Screen Options doesn’t work, and more. I have to disable Essential Grid in order to edit a page. Is this a known conflict?
I bought this theme sometime ago, and we are just now using it, so our support has expired. Please help if you can.
Is the Essential Grid plugin necessary or required?
Hello,
There’s a conflict between WordPress 5.5 and Ess. Grid and Slider revolution plugins. For proper work, those plugins should be updated. You can get the latest version of bundled plugins whenever you need the update via tickets.
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team assist you with that.
This doesn’t require support renewal.
Thank you.Thanks Julia. I have submitted the ticket.
I was able to receive support and get the issue resolved. Thank you.
This theme has given me a headache. The person who installed the theme for me has been great but trying to navigate it on my own is like trying to figure out a foreign language. Nothing is simple at all. I can’t even figure out how to remove Daniel Green’s name.
Hello,
It’s a pity to hear that.
You may find theme documentation here: http://writer.ancorathemes.com/doc/
Unfortunately we have found no tickets from you.
Could you please specify questions you have in support ticket at https://themerex.net/support/ – our Support team will be happy to help.
Hoping for your cooperation!Is it possible to get a trial copy before buying? Thank you
Hello,
Yes.
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team assist you with that.
Thank you in advance.Hello,
I love this theme! But I wonder if it’s possible to just show the books instead to sell them directly by WooCommerce? because in my case it’s the publisher house or libraries whom sell the books.
I didn’t see that in the demo.
Thank you!
Antonio
Nice work! Do you support payment via Paypal and which plugin do you recommend?
Hello,
Thank you for your interest in our theme.
All selling features in theme are implemented via WooCommerce plugin.
PayPal is default payment method for WooCommerce, so yes, you may use this payment gateway: https://docs.woocommerce.com/document/paypal-standard/ Best regards