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This theme is not working at all for me. I need to request a refund, Please advise.
Sorry to hear that.
Unfortunately we have found no tickets from you.
Please explain in more details what issues with theme do you have. Just submit a ticket at https://themerex.net/support/ – our Support team will be more than happy to help.
Hi, after updating the theme and all the plugins, the visual composer is not accessible on the backend, and some of the components are not editable on the front end.
Please make sure that Essential Grid and
Revolution slider plugins are up to date.
If issue is still presented, please provide us with your website details in “Pre-sales Questions” tab at https://themerex.net/support/ – our Support team look into that.
This doesn’t require support renewal.
“WHOLE DEMO-SITE CONTENT” import failed in “Thumbnail” import
Thank you for choosing our theme!
In case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server – http://demofiles.ancorathemes.com/writer-ancora/demo.zip Please extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/writer-ancora directory.
If the issue persists, please contact our support team at https://themerex.net/support/ We will help you as soon as possible.
After upload the demo folder i have getting some error please check screenshot in this url … https://prnt.sc/y4l30i
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Please reply my TICKET #33562
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/33562
I wish to know if theme in subjet it is compatible for wordpress version 5.6?
Thank you for your interest in our theme!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://writer.ancorathemes.com/doc/#theme_update
Also, please ensure that Gutenberg Editor is disabled in WPBakery > General Settings – https://prnt.sc/vzmntr
many thanks Christine.
another thing. I have to blog about my novels, but I don’t have to sell online. can i use it without a cart? thanks
You may remove Woocommerce plugin from the website to delete all shop features. Alternatively, if you want to showcase your novels as products, you can simply enable Catalog mode with the help of free additional plugins like WP Catalog Inquiry https://wordpress.org/plugins/woocommerce-catalog-enquiry/ Please note that it is a third-party plugin. But there should be no issues using it.
Hi, my web agency is no more in the field and I’m getting to my customer new reference, is there a way to transfer the license of this theme to another Envato account to let him continue with the updates?
Please contact ThemeForest support team at https://help.market.envato.com/hc/en-us/requests/new for this request.
Alternatively, your customer needs to buy the theme using their Envato account, and we can give a refund to you.
After the theme purchase from another account, you may use the following link https://themeforest.net/refund_requests/new to request a refund.
Hi is this theme supports RTL ?
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Hello. Can I use Wocommerce Variable Product with this theme?
The theme supports default Woocommerce variable product options.
Hi! is it translated into Spanish?
Sure. You can translate the theme into Spanish using the theme language file.
In case you experience any difficulties, our support team will gladly assist and guide you at https://themerex.net/support/
I’ve uploaded all the theme and plugins but where do you find the simple demo sites?
The template has One-click demo data import tool that allows you to get a precise copy of our demo website. Just follow this guide – http://writer.ancorathemes.com/doc/#demo_content
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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