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How can I add a map in the contact us?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Thats the badest drag and drop builder which i see in my life and i have work with a lot of themes from market.evanto.com.
!!!!! I’m really disappointed !!!!!
If its possible i want my money back
I look forward to hearing from you
Hi, Im just wanting to import one demo blog page option as I’ve deleted all of the initial content that we didn’t want to use. How can I do this? I don’t want to reimport them all as it will ruin the menus and created unwanted pages. Thanks.
“This theme also come with ‘Layer Slider’ which allow you to manage each slider element by drag drop module”
but after installing the theme an update for the Layer Slider was not possible.
The updater for LS won’t work with LS that come with the theme. Normally we will update it with theme updating.. However, if you need it faster, please send the enquiry via the form in my profile page. I’ll send you the updated version to you directly.
If you need to use auto updater of LS, you have to purchase slider’s regular license separately.
How can I change the portfolio concept? I want to change skill, client to other concepts.
We can tell you which file you have to customize but you need to do coding by yourself.
Thanks for interest by the way
Hi, is the theme is compatible with Wordpress 4.5 ?
As we tested we haven’t found any issues with WP4.5 so it should be fine to update. But if you find any bugs/erros, please feel free to let us know. We will fix it ASAP.
However, please also make sure that all your being used plugins are compatible with WP4.5 as well.
We just bought your theme and I’m having a lot of problems. For example, your control panel does not work well for changing the logo and for inserting images.
I write now because I can’t change the colors either. Please trust me that I changed them correctly via the Blue Diamond Theme Options -> Elements Color -> Header / Navigation. But nothing happens. Same old default blue.
VERY FRUSTRATING. Please advise ASAP! Thank you.
PS: please do not take 24 hours to tell me to post in your private support. Please help me here. Thank you in advance.
PPS: never mind. I did it via CSS.
Glad you could figure it out!
If you have further questions, Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Our supporters and dev are only in there and we must verify support first. It’s our policy.
Hope you understand it.
I have two licenses for Blue Diamond and have updated to 1.11.
The Layerslider that came bundled appears to 5.6.3 was released in February. And current version is 5.6.6. When will we get the latest version? My support plan has expired with Envato for these purchases. Thank you.
Please send me a message via the form in my profile page. I’ll send to to you from there
Got it! Thank you for the quick response and help!
Since Wordpress 4.5 get_the_excerpt does no longer show the excerpt of an article. What do I have to do?
can you send wp access + ftp access through the form in my profile page please?
Hello GoodLayers, how can I add or remove pages at the very bottom of the homepage near the theme name and the copyright notice? Which code do I access?
Thank you for your assistance!
Hi i have buy the theme few month ago now on install they ask me for enter purchase code to get access to the slider. Thanks if you can help me
The purchase code for slider is not necessary. It’s used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license and we still keep pushing slider’s update in future theme’s version as well
How can I add to your homepage single page that is not a record of a blog? I do add a “page”. But there is no opportunity to choose which page I want to add?
Please go to setting > reading and you can set the front page from here : http://take.ms/VHH6u (must leave ‘post page’ as ‘select’)
I have a client who is using your theme and they have an issue with the blog pagination page, it doesn’t seem to be working, how can I get this to work for them? http://greenpritchard.com/blog/
Please update the theme and it will resolve this problem
I didn’t purchase the theme originally, I have just taken over the hosting of the website for them, how can I get the current theme please?
In this case, you must contact the one who purchased the theme to download the updated one.
can I get the licence details out of the installation? that way I can then prove it has been purchased?
Please send the purchase code through the form in my profile page. Then I can verify the purchase.
not sure how to get to your profile page? this is where it gets tricky, the company that purchased the licence has said this -
“I can’t recall if we received a license for your theme (website template) it was 5 years ago”
I can send you details of the company that purchased it, can you let me know where i send this? thanks so much for all your help so far, would be great to be able to get this purchase moved to my account moving forward for my client.
Unfortunately the only way to verify purchasing is by using purchase code. And we must verify purchasing before providing files or supports.
If they are using our themes, they must have purchased our theme before. Let them to login to Themeforest with account that purchased the theme and go to download tab. : http://support.goodlayers.com/purchasecode.png
thanks for all your advice, unfortunately we just can’t get the information required from the original company, so I am actually going to purchase the theme myself.
I saw you purchased it already. To update the theme: https://goodlayers.ticksy.com/article/1893/
And if you still have problem, please feel free to submit ticket in our support site. We’re there to help
thanks for this, we already have a problem, so I will submit a ticket
Is there any issue with the page builder on wordpress version 4.6 we can’t see that when i upgraded my client website to latest wordpres version. Even installed fresh wordpress but getting following error on wordpress 4.6
Fatal error: ‘break’ not in the ‘loop’ or ‘switch’ context in /Applications/MAMP/htdocs/bluediamond/wp-content/themes/bluediamond-v1-11/include/plugin/really-simple-captcha/cbnet-really-simple-captcha-comments.php on line 120
BTW, please try to update the theme first. Make sure that your site is using the latest version of theme.
Is blue diamond compatilbe with wp 4.6?
As we tested we haven’t found any issues with WP4.6 so it should be fine to update. But if you find any bugs/erros, please feel free to let us know. We will fix it ASAP.
However, please also make sure that all your being used plugins are compatible with WP4.6 as well.
We are trying to upgrade blue diamond theme on our website because your page builder stopped working.. but we are getting following error
Fatal error: ‘break’ not in the ‘loop’ or ‘switch’ context in/htdocs/alphabrook/wp-content/themes/bluediamond/include/plugin/really-simple-captcha/cbnet-really-simple-captcha-comments.php on line 120
We even tried to install latest version of blue diamond theme on wordpress version 4.6 on our local server. but when we try to activate your theme we are getting same error.
Could you try replacing the functions.php file with this new one and see if this helps.
We replaced functions.php file which you shared on our local server with fresh wordpress installed. But page builder is missing. that fatal error is gone now. But we don’t find page builder when we create new page.
We tried checking the file we sent to you and the page builder is working okay.
Are there any way we can access to your server to check this ? ( May be try creating new wordpress installation on something like the sub-domain ? )
If so, could you provide the access info to the email@example.com so we can check this out.
Hi there, I purchased this theme some years ago (v1.11) and after recently editing the site I noticed that there is a conflict with LayerSlider.
The issue is that I cannot open/close the ‘Page Option’ and other boxes below the page editor. If I deactivate LayerSlider the issue disappears.
I tried with the LayerSlider version packaged with the theme (5.6.2) as well as updating to 5.6.9. I also deactivated all other plugins. The issue persists.
Was this fixed in future versions of Blue Diamond?
Can you please send wo access so we can inspect directly?
Please send it through the form in my profile page and copy your message as well so I can remember.
My bad! The issue was caused by child theme. Fixed now. Thanks!
How it can become a full width theme? It’s only boxed and not full width…
I’m having two issues after months of care-free blogging. I should mention I recently updated the theme to the latest version in the mistaken belief that this would provide me with the latest security updates without breaking something.
1) The Single Post no longer displays the featured image. I’ve verified the image is present and shows up as a thumbnail in the appropriate places. But clicking into a single post displays no image. Two links to show this problem:
2) I want to make a slight change to the theme (I’ve created a child theme) that will allow me to use a lightbox on the thumbnail when the category of post(s) being displayed are one particular one. I’ve done this dozens of times for other clients (in other themes). However, nothing I do will allow me to ACCESS to the print thumbnail content. I think because the thumbnail isn’t being displayed. However, it’s happening on the archive as well.
So, I have a couple of options. 1) Remove the built in page builder and load something like Thrive Content Builder where I can control the look and feel of the blog “widget” since this one isn’t working.
2) Replace the theme.
After more than 4 hours of working in the theme in DreamWeaver, no joy. So very frustrated.
1.) About the single post problem, Can you try to go to permalink setting, set it to default one and then set it back. See if this helps or not. If still not, please also try to deactivate other plugins and see if it’s solved or not. If still not this time, Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
2.) Did you mean that you want to click on blog thumbnail and open it in lightbox? If yes, then sorry, we don’t have this feature in this theme(we have thumbnail to open lightbox but only for portfolio, not blog) In this case, you have to modify the code directly.
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