33 comments found.
How to change the main menu? I update the menu widget and assign it to the locations but it is not working
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
done , I figure it out and it is working fine now
Hey,
Sure, glad that is sorted out 
Please feel free to get in touch with our support team if help is needed.
Have a nice day!
Did the mobile view ever get fixed? – Sections are overlapping each other.
Hi,
Thanks for purchasing.
Please check your ticket. Our team will address your issues.
Cheers!
Hello ! Anything need to know about update installing ? . just upload and overwrite files in old directory or make a new dir for ?.. Thanks in advance
Woww You are extremel fast ! Thanks !!!
You’re welcome
Hi, I have a problem in the setup process, when I have to install plugins it returns an error because I do not have the permissions to execute that page (I am logged in as administrator) it does not let me finish the installation process.
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Is this theme compatible with WPML?
Hi there,
Thanks for your interest.
Yes, our themes are compatible with Polylang and WPML multilangual plugins.
Cheers!
Is the theme supports RTL language
Hi there,
First off, thank you for your interest.
No, theme is unfortunately not compatible with RTL language.
Cheers!
hello,. Can I use this theme on multiple domain ?
Hi there,
First off, thanks for your interest.
Sory for the misunderstanding, as I might got you wrong. As per the Envato rules, one lisance goes only for one single domain, while you can use unlimited subdomains.
Cheers!
I love this theme, but how do I get rid of this ridiculous black header? I want the nice grey one from the front page on my product page> cart + Checkout.
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues.
Cheers
I have done so, this is an urgent issue I need the site running by tomorrow my time so in 12 hours
Hi,
Could you please provide your ticket id to check it closer ? I’ve just checked our support desk and couldn’t see any ticket under this username or Blue category.
Thanks
Great support thank you, I had submitted a message not a ticket, I have now submitted a ticket : 2364185
Hi,
Your ticket has been replied. Our team will quickly resolve all your issues
Cheers!
Hello! I send a ticket because i have to solve a problem with the theme.
Thanks!
Hi
We will help you in today, please check on ticksy
Regards
Mobile view is so disorganized. Please take a look. Im sending you a message on PM right away. Please respond. tnz
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues.
Cheers!
Ninetheme
Nice theme. So for my client, testimonial is important for the website, so he wants to load many more testimonials, but your theme testimonial doesn’t have arrow for scrolling to sides, and no waiting time to read longer information. Kindly help here
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues.
Cheers!
Ninetheme
Hello,
Is your theme compatible with WooCommerce 3.7?
Greetings
Hi
Yes, compatible with 3.0 – 3.7 all versions.
Regards
Hi, is there any way to change timing on testimonial rotation/slider section please?
Hi there,
Thanks for purchasing.
Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out.
Cheers!
Can you make this available on Envato Elements?
Unfortuanetly no, sorry.
PSQ: The template is amazing. Would you recommend it for a multipage site also?
Hi,
Thanks for your nice comment. Yes, you can use it for both onepage and multipage style depending on your web design.
Cheers!
Hi Ninethemes, last question: Do you also offer prebuild pages (blog, team, contact…) for multipage or do I have to extract them from onepage design?
Hi there,
The sections ( pages ) of the theme have been created with the use of WP Bakery page builder, which means you can use them on both onepage and multipage style as you desire. If you also submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with this issue as well.
Cheers!
Does this theme work with php 7?
Hi there,
Yes, it’s compatible with the php 7 version. Please do let us kow if you have further concerns / questions.
Cheers!
Does the theme not come with visual composer built in? Also how do I load demo content?
Also your support system is not working, so Im posting here.
Hi,
First off, thanks for purchasing. Yes, the theme includes WP Bakery page builder.Please submit a ticket here: https://9theme.ticksy.com It’s working.
Cheers!
Is there woocommerce integration?
Hi,
Yes, sure. We’ve integrated woocommerce into the theme.
Best Regards.
Congratulations! Awesome theme! GLWS
Thank you
