232 comments found.
HI. I can’t import the demo. It stops at 24% How can I solve it?
Regards
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi i cannot register this on my website? it loading and showing ” please wait” please help. its frustrating
Hello,
Please try the suggestions from the article in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Are you updating soon? I’m looking forward buying this theme, but don’t know if it’s compatible with last version of WP, and with which php version? Will you support this theme on a long term basis?
Hello,
Thank you for reaching us!
The theme is supported and it will be continued to be updated. The current version of the theme should work correctly with the latest version of WordPress and PHP 8.0.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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There are no “rev.slider” files in the theme files. It is recommended to install it from “Pre-Packaged” in the plugins required for the theme. How do I install in this case?
Hello,
All of the plugins included with the theme can be installed from Appearance > Install Plugins. If you want to upload sliders manually please follow instructions from this article.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Grant here, on the created portfolio templates that you have said we get on your landing page mine for some reason are all broken. For one of the main selling features of this site and with having an already learning curve from this theme i would like if i could get these templates to work.
Thanks Grant
Hello,
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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If I try to open a support ticket (https://themeforest.net/item/boldlab-creative-agency-theme/24877761/support), I have to choose a theme. Unfortunately a “Boldlab – Creative Agency Theme” isn’t listed. If I choose another one, my purchase code is rejected (“The purchase code is invalid”). How can I get in touch with support? Thank you, Michael
Hi there,
Thanks for writing in! You do need to select Edge profile and then Boldlab theme. We hope this helped and that you will manage since the theme is listed under the dropdown if you select the correct profile.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Thank you. Ticked is send 
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am facing issues with Revolution Slider, each time I try to use it I get an ajax error. I am unable to update the images from anything because of this. Is there an update available for this please, or how do I fix this issue. I need to get this done as soon as possible
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, I submitted a ticket already on your help center but I am yet to get any reply there. It is ticket id: # 235647 please.
Hi there,
We do see that your request has been answered so if you need any further assistance please continue the conversation with our support team.
Support
Edge Portfolio part of
Qode Interactive
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Hi, what is your expected response time in your support center? Cos I am waiting almost 2days to get a reply now.
Hi there,
Your request has been responded today, our usual response time is within 24h but it can be prolonged a bit as we are working with limited resources due to summer vacation period.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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How do I get the accordion hover/rollover color to match the Main Color?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello! Please help with removing duplicate post title on the single post pages. I have the post title enabled at the top and want to remove the h2 post title with the “qodef-e-title entry-title”. I tried adding the relevant files to the child theme, but it wasn’t overriding.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i want to buy the theme but there is a problem with the phone and instagram text in the fullscreen showcase version ! we cant see all the text in the mobile version !
Hello,
Thank you for reaching us!
This can be adjusted by changing the text alignment to left (please see screenshot).
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How do i get the latest version files.
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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Import demo content stop 20% or 16% or 32%. How to import demo. Plugins activates or deactivates , not help. Clean WP content also not help. Please help how to import demo content for Element. WP 6.2.2 PHP 8.1
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi support I tried put some content in portfolio custom post type but somehow that not reflect please check this screenshot
https://i.imgur.com/6eWAON9.png vs https://i.imgur.com/wPBdkBF.pngThanks
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi i have now purchased the theme, i cannot see an option to change the mobile header style from light -> dark (or vice versa) I can see that I can manually change the header logo and header background colour but this doesn’t work because the menu button is still black. do I have to amend code manually or am I missing an option?
Hello,
The color of mobile header opener can be changed with some custom css. Please try adding custom css below to Appearance -> Customize -> Additional CSS:
.qodef-mobile-header--standard #qodef-page-mobile-header #qodef-mobile-header-opener .qodef-lines {
color: #fff;
}
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’m looking at buying this theme, however on the Elementor version, specifically on the fullscreen slider, there’s an unwanted margin at the bottom of the page. is this something that can be resolved before I purchase it?
Hello,
Thank you for reaching us!
This margin can be removed through Elementor options and we have now corrected this on oud live demo.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I bought the Boldlab theme on March 15th for a specific project, which has been cancelled. Kindly asking for a refund because I won’t be needing or using the theme. Thank you in advance! Greetings from Vienna
Hello,
Refunds are handled on Envato Market as explained in this article here , and we do follow official Envato Market refund policy which you can check in this link.
Support
Edge Portfolio part of
Qode Interactive
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Hi, am facing issue with saving, installed and running theme but now whenver i save from boldlab core settings anything that shows saved but nothing changes for example change of menu or logo anything
Hi there,
Please check the page options since those options override the global ones.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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HI, where can I register your theme in my account for a support ticket?
Hi there,
To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I have been using the BoldLab theme and had deleted the unused pages from wordpress. Now that I need a few pages to be added to the theme and am trying to use the import option for the Boldlab Dashboard – Import page, it’s giving an error everytime and import not making progress beyond 0%. Can you guide how to import a new page into the theme for updation? Thanks
Hello,
We usually recommend importing the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
The best approach if you want to check the settings or any element from the original demo is to create local test website. For this you need to install local server, e.g. XAMPP. Then install WP, Boldlab, plugins and import demo content to your local testing website and check how the pages have been built and what settings/elements have been applied.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I’m currently using the Boldlab theme, but I’m migrating to another theme you created, Breton.
It seems to be used the same Qode addons, but how is the migration in the case of a portfolio section?
Best regards,
Hello,
Please note that most of the themes are not interchangeable as each theme has it’s own shortcodes, templates and options which may not be available with another theme.
Support
Edge Portfolio part of
Qode Interactive
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