Discussion on Boldlab - Creative Agency Theme

Discussion on Boldlab - Creative Agency Theme

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211 comments found.

glaffo

glaffo Purchased

Hello. I’m having serious problems with the pagination of a portfolio I get No posts were found for provided query parameters. for any page after the first one. This theme has not been updated in over a year. Many things have changed since then. My support period if finished and I frankly find unfair to charge when you haven’t made any update in over a year.

Hello,

We are constantly working on updating all our themes and the can be used on latest version of WordPress.

Please check this article – How To Solve The Sorry, No Posts Matched Your Criteria Error.



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Hello Author, I am the developer NYC360 client who purchased your theme two days ago, and the same person who asked you about the sub-domain and licensing, the purchased tag shows on his account now under that thread.

Quick question for you, please take a look at this screenshot: https://app.screencast.com/qxqNSRuBoCeFH it’s the third time to run the demo using the WPBakery + ALL Content + All Attachments.

This is the third time to run it, first time it stopped at 22%, second time at 44% and now as you see in this screenshot it’s been at 52% for 30 mins. Is this normal?

The server specs are good enough to run anything yet we are using PHP 7.4XXX for a reason which is needed by another application running by the same client. Please let me know.

Thanks

Hello,

Thank you for reaching us!

Please note that we haven’t tested the theme with PHP 8.1 yet so we do recommend using PHP 8 or PHP 7.4 for now.

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.



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Hello Edge-Themes,

A ticket number: #205314 has been created by the buyer’s account : NYC360, attached the purchase code and permission to access the website using the admin dashboard or FTP if needed. Please look into that asap as we have limited time to deliver this project.

Reminder: I reverted the PHP back to 7.4 and again, it’s not the PHP Version, in fact I have tested your product all day long yesterday and it works fine with PHP 8.1.

Let us know please if you will be able to install it.

Thanks

Hi,

We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.



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Hello, I am interested in your theme and I have a pre-sale question please. I have a main website let’s say it’s called XYZ.COM it’s the main corporation which offers 4 services and the 4 services will be on a sub-domains for example: service1.xyz.com, service2.xyz.com… etc

Do I require to purchase a license for each sub-domain including the main one? or I can use the same license as a multi-site?

Thank you and good job on your design

Hello,

Thank you for taking interest in our theme!

When it comes to multisite and subdomains, we can add a certain number of related subdomains with your main domain, but please note that only subdomains with related content. So it the case you described this can be done.

Do let us know if you have any additional questions.



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Mohib12 Purchased

Hi There, Can you please help me out with this portfolio that section is not working properly on mobile responsiveness error can you please look in this and help me out Thanks

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks



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I didn’t get the support they told me the error is fixed but it is still not fixed and my license is expired now help me out

Hi there,

Could you please provide us with your website URL and describe the issue exactly so we can check this on your end.

Thanks.



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Hi!, Is this theme still supported? I just extended support- but did not receive a response. My theme, which has been installed for 2 years has massive mobile usability issues – and I need support.

Please let me know if this is still supported. If it is not – also let me know so that I can start working on switching the template, and get a refund on extending the support.

Hello,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.



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Hi,

I am writing to you as website developer. One of my clients use your theme and they receive this error message at php 7.4 (if we use the WordPress debud option):

Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/artsillu/public_html/wp-content/plugins/boldlab-core/inc/core-dashboard/sub-pages/import/import.php on line 271

Unfortunetely,as they setup higher php version, 8 or 8.1, than it result fatal error on the website.

Please be so kind and avice, how can we fix the problem?

Thank you very much!

Hello,

Thank you for reaching us!

Please check if you have updated the theme and its plugins to the latest version listed in change log.

To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.



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Hi, thank you very much for the quick answer, I really appreciate it. The client updated also the core plugin etc, based on your advice. Unfortunately, the higerh php version of 8 or 8.1 still result fatal error on the website. Please be so kind and help to fix the issue. Thank you very much! Domain: https://www.artsillustratedstudios.pro/ but we are waiting for the recovery of the website by the hosting provider.

Hi,

The compatibility with PHP 8 is added in the latest theme update, however, we still haven’t tested the theme with PHP 8.1 yet.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.



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Hi,

My client bought this theme and I have a request, can’t I use a custom page template? I created the page, I chose the template I created, but my custom page php does not appear in the front.

Could you please help me ?

Best regards, Andrei!

The template page looks like this:

<?php /* Template Name: Jobs Template */

get_header(); ?>

asdasdasdasdadsasd

<?php get_footer(); ?>

And I can choose the template in the backend, but an archive page appears in the front.

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



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Hello,

Youtube embed is not working correctly. When we enter the page for the first time, we get an “the video is un available” error. If you refresh the page, the video comes up correctly.

I am sharing the youtube api error in the attachment. Can you provide control? I think youtube doesn’t accept boldlab video player.

you can check this link: https://www.purplecrtv.com/proje/ielev-okullari/

Hi,

Please double check if you’ve entered correct url for YouTube video. The url mustn’t be from a playlist, it needs to be the url just for the video.

In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.



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Really need to update this theme guys. We’ve bought several themes from Edge / Qode over the years and love the work. Although BOLDLAB is a 2019 release it would work great for a site were building for a client, but were very hesitant to buy because of the lack of proper updates. An $85 theme should have regular updates, especially on a theme thats 3 years old and still priced that way. Too many comments about broken CSS on install, etc.. Help us out here guys.

Hi there,

Thank you if you need any assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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We want a refund, period. The theme needs to be updated. You’ve wasted our time, AND OUR MONEY. It’s obvious you people don’t care about your customers! I tried to be polite about it in requesting a simple refund after you lied to us, then you insult us by sending senseless bot emails, and replies? The theme s NOT updated, and FULL of errors! Check your comment thread since you seem to want to ignore the FACTS. After 7 years, we’re DONE with Qode Interactive, and EDGE themes. Send the refund or we’ll come after it the legal way. It’s that simple.

Hi there,

We are sorry to hear this really and we do see that your refund was approved. Just we wanted to investigate the issues you encounter on your side since this could not be replicated on our testing installation Please note that we are trying our best to assist all of our users and the theme is working correctly on our end so we have referred you to our Help Center where our support agents can investigate and assist you if you are having troubles with our theme.



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One thing that would help this layout is on the demo when you click another page number it does not go to the top of the page.

Hello,

As we do not have enough information about what it is you find troublesome, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.



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Is It just be or does the documentation not show where to edit the default social media links – address/phone information or the opener that is after the landing link on the menu of the blog layout.

scratch that

Hello,

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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Hello Team,

Can I use this theme on multiple websites simultaneously without deregister theme.

Regards, Sumit

Hello,

Thank you for reaching us!

Unfortunately no, multisite license is not available as option. With the Regular license you purchase with our theme, you can use the said license only on a single website or a domain.

Do let us know if you have any additional questions.



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glaffo

glaffo Purchased

Hello, Although I bought your theme more than 6 months ago, I tested it in a domain that is not longer active, therefore I cannot deactivate my license and use it in my new website. Can you kindly deactivate it ? Cheers!

Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will help you with this.

Thanks.



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jtyh89 Purchased

Hi , I donot find the home page setting option in the customizer .

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



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itlgts

itlgts Purchased

Hi,

< class=”qodef-m-title” > that sentence is showing on the imported page. probably css is broken somewhere. please let me know how to fix it.

And I imported Boldlab – Agency Home demo.

https://boldlab.qodeinteractive.com/elementor/agency-home/

The problem is that the sound of “Attention, please bla bla” is being played as background music. How do I get rid of it?

I already submitted a ticket below.

https://helpcenter.qodeinteractive.com/hc/en-us/requests/186645

Best regards,

Hi there,

We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center. :)



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Hi, Beautiful theme, but we have a problem. Some code is showing instead of the proper layout, for example:

< class=”qodef-accordion-title”> + -

Someone else asked the same question, but unfortunately there was no reply!

There is also no answer in the help section or troubleshooting section. And no one has replied to my question in the support area. I need to know if I can fix this ASAP. Please help!

Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.



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can i add links in these elements https://boldlab.qodeinteractive.com/fullscreen-showcase/ so that they lead to a product list page like this https://boldlab.qodeinteractive.com/product-list/?

Hi there,

Thanks for taking an interest! The Fullscreen showcase is built the way that you do have an option to enter a custom link to the Interactive link Item, so this is possible with Interactive links.

We hope this helped and let us know if you have any additional questions.



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You’re welcome.



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I successfully imported the demo content for Elementor, but some code is showing instead of the proper layout, for example:

< class=”qodef-accordion-title”> The Way We Work + -

6 months ago somebody asked a similar question in the comments section on ThemeForest: “Hello, I have an issue, all my plugins, theme and wordpress version is up to date, but title shortcodes are showing like this: < class=”qodef-m-title” > How can I fix this?”

But unfortunately there was no reply!

There is also no answer in the help section or troubleshooting section. And no one replies to my question in the support area. I’m on a tight schedule and I don’t even know if there is a solution and if I can use this theme.

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you with this.

Thanks.



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Nobody replies to my question in the Help Center, I cannot wait for days. I just bought the theme and have to start now (better yesterday), now I cannot do anything because there is a problem. Can you please help me?

Hi there,

We do see that your request has ben responded so if you need any further assistance please continue the conversation with our support team.

Also, do note that our usual response time is within 24h and our team is giving their best to answer all our customers as soon as possible.

Thank you for your patience.



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Hello, no updates after wordpress major update to 6.0.0? last update of yours is 25 October 2021, today is 25th may 22…too far for a 75 bucks theme..isn’t it?

Hello,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.

If you need any assistance with the theme you should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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thanks for your prompt reply, I appreciate it. I like this theme a lot, in any case I find it hardly credible when you say you are ‘constantly working’ on updates if 7 months have passed since the last update (to date). a theme that costs $ 75 should have much more frequent updates. Especially if the cms changes radically in the meantime. whoever comes here to envato and buys themes expects all of this. otherwise at the next purchase then we turn to others. I hope you will receive this criticism constructively and that these updates will be more frequent in the future. 7 months without updates and without even an idea of when the next one will come out certainly does not mark a point in your favor. thank you.

Thank you for the feedback, we appreciate it.

In latest theme update we have included compatibility with block-based widgets feature added in WP 5.8 and the theme is also working correctly on WP 5.9.x.

If you are experiencing any issues with the theme, feel free to reach our support team and they will gladly assist you.



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Hello, Will your this theme template can be imported with elementor? is all will be imported with elementor widgets? , link below

https://boldlab.qodeinteractive.com/agency-home/?

Hi there,

This theme comes with both Elementor and WPBakery demo import and you will be able to choose the one you wish to import and use. :)

Do let us know if you have any additional questions.



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