Customer support was fab, very detailed in multiple requests I had. The rev_slider was another area where it says critical fault trying to activate the plugin – but was guided through how to solve this.
35 Reviews
Im loving this template, is so easy to customize and charge info! I had no problem to install it, a really amazing and easy template... Fully recomended <3
The customer support is exceptionally poor vs other Edge themes, can wait up to four or five days (still waiting) for responses to things and when you get a simple link to user guide which doesnt answer the question.
I would avoid if you are looking for strong support.
Author response
Hello,
We are sorry to hear that you've got this impression. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Best,
Edge
The support for this and the quality of the documentation is abysmal. Would not recommend at all.
Author response
Hi there,
We are sorry to hear this but we do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should also know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. At the moment we could not locate any request from your end at our help center, so if you possibly do have one please provide us with your request ID so we can check.
You can always read more about the refund policy here but we do hope that any theme related issue you might encounter will be resolved and that you will reconsider your rating.
Best,
Edge
Very difficult to install, except that the import demo data doesn't work (I already changed the php time&max configurations).
most of the the pages doesn't seems like the preview.
Author response
Hi there,
Usually demo import issues are related to weak resources. If you are somehow having an issue with the demo import we would kindly ask you to check your resources and if you already have set this to follow our recommendation you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
We do hope that this will be resolved and that you will reconsider your rating.
Best,
Edge
This theme, although beautiful was very frustrating to work with. Not too sure what is happening in the Widgets section in WordPress, but trying to edit a Widget using the Boldlab theme causes our servers to have a heart attack every single time
After dealing with some unnerving issues during the demo import, support helped me get through it. Everything works fine now.
The theme looks awesome. It has tremendous possibilities and options to create a unique experience.
I am just having trouble with customizing the content on the vertical menu that pops up from the right side from the inside pages. From where can I edit the content for the menu ? My website is www.ideoholics.com
Author response
Hi there,
Thank you for choosing our theme! We are glad that you like it.
If you are perhaps referring to side area shown in a href="https://i.gyazo.com/5cd7f5d0c327028dd370e7200b35717e.png" target="_blank">screenshot, then, please navigate to Appearance > Widgets and adjust widgets added in "Side Area" (please see screenshot).
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help regarding any theme related question. To submit a ticket please follow instructions from this article - How To Submit A Ticket.
Best,
Edge
What a great support: fast, accurate and very friendly!
This is to reconsider my earlier review about this theme. After been in touch with the developers the theme now shows fine in any screen resolution. The coder was of great help with some custom CSS and we can all now resume to work as usual. Looking forward to purchase the next one from this team.
Had some teething issues with the theme at first, but thanks to the help of Marko Petko in customer services we got the website up and running. Loving the theme!
had some problems but after support contacted me all the problems are solved.
Thanks for delivering quick support. Great theme and would advise for everyone.
Love the customer support, one of the best i´ve ever seen! The design is really beautiful, some small details for better customaziation may come by time.
