Reviews for Boldlab - Creative Agency Theme

Reviews for Boldlab - Creative Agency Theme

Cart 2,077 sales
Well Documented

32 Reviews

for Customer Support

The support for this and the quality of the documentation is abysmal. Would not recommend at all.

Author response

Hi there,

We are sorry to hear this but we do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

You should also know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. At the moment we could not locate any request from your end at our help center, so if you possibly do have one please provide us with your request ID so we can check.

You can always read more about the refund policy here but we do hope that any theme related issue you might encounter will be resolved and that you will reconsider your rating.

Best,
Edge

Very difficult to install, except that the import demo data doesn't work (I already changed the php time&max configurations).
most of the the pages doesn't seems like the preview.

Author response

Hi there,

Usually demo import issues are related to weak resources. If you are somehow having an issue with the demo import we would kindly ask you to check your resources and if you already have set this to follow our recommendation you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

We do hope that this will be resolved and that you will reconsider your rating.

Best,
Edge

This theme, although beautiful was very frustrating to work with. Not too sure what is happening in the Widgets section in WordPress, but trying to edit a Widget using the Boldlab theme causes our servers to have a heart attack every single time

Author response

Hi there,

We are sorry to hear this, however, please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article:

for Customer Support

After dealing with some unnerving issues during the demo import, support helped me get through it. Everything works fine now.

for Design Quality

The theme looks awesome. It has tremendous possibilities and options to create a unique experience.

I am just having trouble with customizing the content on the vertical menu that pops up from the right side from the inside pages. From where can I edit the content for the menu ? My website is www.ideoholics.com

Author response

Hi there,

Thank you for choosing our theme! We are glad that you like it.

If you are perhaps referring to side area shown in a href="https://i.gyazo.com/5cd7f5d0c327028dd370e7200b35717e.png" target="_blank">screenshot, then, please navigate to Appearance > Widgets and adjust widgets added in "Side Area" (please see screenshot).

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help regarding any theme related question. To submit a ticket please follow instructions from this article - How To Submit A Ticket.

Best,
Edge

for Customer Support

What a great support: fast, accurate and very friendly!

for Other

This is to reconsider my earlier review about this theme. After been in touch with the developers the theme now shows fine in any screen resolution. The coder was of great help with some custom CSS and we can all now resume to work as usual. Looking forward to purchase the next one from this team.

for Customer Support

Had some teething issues with the theme at first, but thanks to the help of Marko Petko in customer services we got the website up and running. Loving the theme!

for Customer Support

had some problems but after support contacted me all the problems are solved.

Thanks for delivering quick support. Great theme and would advise for everyone.

for Customer Support

Love the customer support, one of the best i´ve ever seen! The design is really beautiful, some small details for better customaziation may come by time.

for Design Quality

This is an incredible masterpiece.
From theme to support these guys are just amazing.

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