Hello,

Sorry for the inconvenience. We need to check it on your site so can you please contact us via our official support system at http://support.themetechmount.com/ and send us your site url with wp-admin details in support ticket so our team will help you on this asap.

Thanks, Mark

Hello,

Thanks for taking interest in our theme. Yes, our theme supports appointment booking. Also we have an appointment booking plugin available. If you would like to show demo then please contact us via the support site at https://support.themetechmount.com/

Thanks, Mark

Hello sir, Sorry for the inconvenience. Please contact us via the support site at https://support.themetechmount.com/ so our team will guide you on this with more details. Thanks

I have a ticket open and no response!!! Give the money back for the theme if you don’t do updates! bastards! I demand an immediate refund for the theme!

Hello Sir,

Due to one file language translation issue update not shown but we just solved it and updated the theme for this. Please check the update in your admin envato plugin page. Sorry for the inconvenience.

Thanks, Mark

Hello,

Yes, Our theme is fully compatible with WP 6.3 so you can update it on your site without any worry. If any query then feel free to contact us via our support system at https://support.themetechmount.com/

Thanks, Mark

Hello,

We already provide options for show/hide related portfolios so just go to Boldman Options > Portfolio Settings and turn On Show Related Portfolio Options. Related portfolio item display which is in the same category. If any query then feel free to contact us via our support system at https://support.themetechmount.com/

Thanks, Mark

‘Show Related Portfolio’ is On in Boldman settings, and I have five portfolio items in the same category. The related section still does not show on these pages.

Hello,

We need to check it on your site so please contact us via our official support system at https://support.themetechmount.com

Thanks, Mark

Hello,

Thanks for taking interest in our theme. Sorry there is no option available to try the admin panel of the theme. But we already described our theme feature in theme docomentation so you can check it here. If any query then feel free to contact us via our support system at https://support.themetechmount.com/

Thanks, Mark

Hello,

We already updated wpbakery plugin to it’s latest version v6.13.0 in our theme latest theme version number Version 6.1 : 31th May 2023. So update theme on your site and you automatically get notification on your site for update that plugin in your site after theme update.

When you purchase a theme from ThemeForest that bundles WPBakery Page Builder and Revolution Slider, you are free to use these Premium plugins with the theme. However, your Theme purchase does not give you an individual WPBakery Page Builder or Revolution Slider license. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. You can use these plugins with the theme and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner (so don’t try to use the theme purchase code to activate one of these plugins). So you can ignore that license notice and use both plugin legally in your site.

Also please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this asap.

Thanks, Mark

I know that the plugin is integrated into the theme and you update this plugin with the theme update. The problem is that in the past, theme updates could be downloaded from Evanto Market User Account Downloads. Now you do not send new updates into the download section and I cannot update the theme on my site – it will not update. It is not possible to update this theme until you have uploaded the update to the download section.

Hello,

Sorry for the inconvenience and delay due to the weekend. We received your support ticket and our team already replied for it so please check it and let us know if there is any query in it.

Thanks, Mark

Hello,

This plugin already provides an option for it. But if you can’t see that option on your site then we need to check it on your site so can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so we team help you on this asap.

Thanks, Mark

I have problems to change the logo in the template.

The logo, change in sample demo with header style one, but if you change to other sample or other style header the logo doesn´t change.

Hello,

Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so our team will help you on this asap.

Thanks, Mark

Hello,

We just updated our theme to a newer version. Can you please check it again.

Thanks, Mark

Hello,

Thanks for taking interest in our theme. Can you please contact us via our official support system at https://support.preyantechnosys.com so our team will help you on this asap.

Thanks,

Sorry for the inconvenience. But we need FTP details to debug. We need to modify some files so please send us FTP details in support ticket so we will help you on this asap.

I am very sorry to report my disappointment at the lack of attention and solution to my support request. Here is a detailed timeline of the process:

- On 04/04/23 a ticket was created by support and we were asked for FTP access.

- On 04/11/23, we responded that it was not possible to provide those credentials at that time, but we provided them with access as a Wordpress administrator. However, they were unable to use it and we asked for the cause of the error, but received no response.

- On 04/12/23, they informed us that they could not make use of the credentials we provided them.

- On 04/28/23, we informed you that we already had FTP access to share it. After 28 days of posting the ticket, we still have not received any response or solution to the problem that is being presented.

The last response we received from support was on 04/12/23 and we have not received any further response since.

We sincerely hope that this situation can be resolved soon and that we can count on your help to deal with the problem effectively. The lack of response and resolution from support is unacceptable to us and affects our ability to use your template effectively.

Hello,

Sorry for the inconvenience and delayed. Our support team replied for your support ticket so please check it.

Thanks, Mark

Hello,

Thanks for taking interest in our theme. Our theme opens a portfolio details page https://imgbb.com/QvHGPZV when you click on the title but if you want to set a custom link then we will help you to do this via child theme. You need to contact us via our support site at https://support.preyantechnosys.com/ after purchasing our theme. Our team will help you on this.

Thanks, Mark

Hello,

Thanks for taking interest in our theme. Sorry we didn’t provide any plugin for login and appointment booking with our theme. You need to use any plugins for this. But our theme supports all plugins so you can use any plugin for this. Please contact us via the support site at https://support.preyantechnosys.com so our team will guide you on this.

Thanks, Mark

Hello,

No, Upload media files is WordPress core feature and it needs to go to the upload folder. We need to check it on your site so please contact us via our official support system at https://support.preyantechnosys.com

Thanks, Mark

Hello,

Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com and send us your site url with login details in support ticket so our team will help you on this asap.

Thanks, Mark

Thank you however I can’t, my support expired. Just want to tell you there is a bug.

Hello,

No, We tested it and we didn’t get any issue like this. We need to check it on your site so contact us via our support site.

Thanks, Mark

Thank you very much, Mark! Just wanted to make sure core wasn’t changed … I believe it was the Porto theme which changed core and caused problems for me / client.

Thank you again, Mark … will purchase soon

Glad to hear it helps

Hello,

Sorry for the inconvenience. Yes, due to some server technical issue our demo stopped working but we solved that issue. Now all demos are working perfectly.

Thanks, Mark

Awesome!

Glad to hear it helps

I am using elementor version

Hello,

This button is part of elementor element. We are ready to help on this so please contact us via our official support system at https://support.themetechmount.com/ and send us your website url in support ticket.

Thanks, Mark

Hello,

Yes, We received your support ticket and our team already replied for your support ticket so please check it and reply in support ticket if any query.

Thanks, Mark

Its good. Thank you for your quick reply. Best regards

Glad to hear it helps