CrunchPress

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392 comments found.

When will the next theme update be released please. Polaris and all other theme authors have updated their theme. I am having issues with woocommerce/single-products/product-image. CRUNCHPRESS TEAM, Please hurry up!

Hi there,

The theme update is in the process. It will be live soon.

Best Regards.

Hello

We are working with your theme a long time without problems. We just translated the theme in 2 languages, and its impossible to translate the header strings. I saw that the theme supports WPML​. I find the strings in String Translation -> crunchpress -> “Welcome!” but it dont changes after the save. The menu translation and pages works fine.

Hi there,

Please open a support ticket at http://crunchpress.com/support and they will help you with your queries.

Best Regards.

hi this theme is rtl support?

Greetings!

Sorry to disappoint you. Book Store WordPress Theme does not support RTL.

Best Regards.

I updated to the latest version of the Theme and this seems to have introduced the following Javascript error:

Uncaught TypeError: jQuery(...).owlCarousel is not a function at HTMLDocument.<anonymous> (cp-scripts.js?ver=1.0:2) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2) Please could you explain how to fix this – it is affecting other Javascript components of my site which can no longer run due to this error?

Hi there,

Please get in touch with our support system by generating a ticket at http://crunchpress.com/support

Best Regards.

russdc

russdc Purchased

I’ve installed this on my domain to try it against another theme. Though most of it works, the featured images on each product page are now stretched to about 15 times their normal height. Any ideas about how to fix this? Thanks.

russdc

russdc Purchased

So where you write on your homepage (https://themeforest.net/user/crunchpress),

“Need Support? We back up our themes with 100% free support. We have a support forum set up for our users. We provide support via our Support System . You can expect a reply within 24 – 48 hours in weekdays. If you post a question during weekends or holidays – you will (in most cases) have to wait till Monday or the next business day.”

This somehow doesn’t apply here then? That’s handy to know, isn’t it.

russdc

russdc Purchased

I guess not. So, let me be clear about this…I buy your theme and I get 6 months’ support (despite your website saying you support your themes for free).

Later, something goes wrong… ‘just because…’... and, as I’m out of support time, I now either throw months of work down the drain or I pay up for your support.

Every.Single.Time.

Reminds me of that story about the guy who owns the glass repair shop right next to the biggest multi-story car park in town…

Hi there,

Of course, we cannot provide you support as it not complementary.

The rule of extended support is introduced by ThemeFores previous year.

Please read the item support policy.

Best Regards.

Hi there,

There was some issue. It is working fine now.

Best Regards.

Hi, I can’t see the Live preview of this theme, there is only a blank page. Also http://crunchpress.com/demo/book-store-new/ tell me there is a HTTP ERROR 500. Can you solve this problem to let us see the preview? Thanks

Hi there,

There was some problem before. It is working fine now.

Best Regards.

Greetings to the design team I wanted to ask if this RTL file format exists or not

Hello Ahmed,

Unfortunately, Book Store at the moment does not support RTL. However, we have a major update in the pipeline which will add RTL support in Book Store.

Best Regards,

Hello,

Do you know when you might be releasing an update that would support RTL please? Thank you.

JohnAilya

JohnAilya Author Team

Hi,

It might take around a week or two to release full supported RTL version.

Thanks.

Great News! Thank you for your reply.

Is it best to start creating the site with the new update after it is released or can I start now and then apply RTL with the update? I am trying to avoid wasting time having to redo everything after the RTL version is released?

Thank you :-)

JohnAilya

JohnAilya Author Team

Hi,

We will update the change log with the new update release. If you want only RTL, then I can share RTL stylesheet with you. You only have to attach that with the theme and your RTL will be ready :)

Thanks

Hi, I have just purchased the theme and imported the Demo Content. The content seems to be imported except the Layer Slider and Widgets.

Also, the theme is logging Woocommerce 3.0 compatibility error in log file:

[30-Aug-2017 07:38:50 UTC] The The “add_to_cart_fragments” hook uses out of date data structures and function is deprecated since version 3.1.2. Replace with woocommerce_add_to_cart_fragments.

Please advise when the theme will be completely compatible with Woocommerce 3.

Thanks Lynne

Hi,

You can contact our support team at: contact@crunchpress.com for demo content issues. They will guide you.

Its update is in process, soon it will be live.

Thanks.

How do I get the most current version? I renewed support and it looks to be 2.6 still. Is the current version 2.6 even tho it was updated Sept 9?

Hi there,

Yes, the latest update came on 9th September. Have you installed the update? If you are facing issues, then please open a ticket at our support forum. If you already have a ticket, then please share your ticket ID so I can expedite it for you.

Best Regards.

FionaMc1

FionaMc1 Purchased

Hi There

I have installed the updated version of the theme to 2.6 but it is still showing the warning: Your theme (Book Store) contains outdated copies of some WooCommerce template files.

Will there be a further update soon to fix this?

Best regards

Fiona

Hi there,

Sure, we will release an update soon.

In the meanwhile, if you are facing any issues, you can open a private support ticket to get technical support from us.

Best Regards.

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