CrunchPress

CrunchPress supports this item

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372 comments found.

Hi. I bought this template but my client took too long to answer and asked me now for a wish list plugin which i configured but it not seems to work with this template. the support is already expired. can you help me with this one? it’s YITH WooCommerce Wishlist. do you know any problems with it and this template?

JohnAilya

JohnAilya Author Team

Hi there,

The Wishlist is a third party plugin, an extension of WooCommerce. Our theme is compatible with WooCommerce. However, we cannot provide support for any other third party plugin that we have not integrated or shipped with the theme.

You can always take help from their support or from an experienced PHP developer.

Thank you.

maxmilo

maxmilo Purchased

Hi, I’m really happy about that theme but I have few problems :

1) I managed to create products with images. The problem is on articles. I can’t see the pictures when I create one. It seems to upload but when I try to insert it on the article, the picture is broken

2) I have problems on the home page, on the product-onsale element. when I chose all the categories, it works but when I try to select one of them it doesn’t show anything(I’ve checked the categories and there are articles in it)

thank you very much

Malcolm

JohnAilya

JohnAilya Author Team

Hi there,

You have generated a ticket. Please stay up to date with our support team. They will help you resolve the issues.

Thank you.

I brought this theme (bookstore) I am having issues with the dimensions i need to know the dimensions of the 2 slider images located at the top of the homepage, aswell as the logo dimensions Please email me on [removed]

Hello Matthew_90,

It is our policy to provide support only to users who have verified their purchase. It appears you had not purchased theme using this account, if you had used another account please post your question from it.

Or if you have theme license key with you, you can open a ticket at our support system using it. Our support system can be accessed at http://crunchpress.com/support

Thank you.

Hello Matthew,

I’m sorry we only provide support to verified buyers and it appears you had not purchased the theme. If you had purchased the theme from another account, you should have its purchase code. Please use that purchase code to open a ticket at http://crunchpress.com/support

FYI Here is complete Envato support policy. https://themeforest.net/page/item_support_policy

Best Regards.

can you please now fix my issue i am matthew_90

Thanks for verifying your purchase. I’m emailing you at email address published in the earlier discussion.

Best Regards.

mod7

mod7 Purchased

Just bought this and installed and immediately received errors. Not a good start. Don’t have time to troubleshoot themes on new WP installs.

mod7

mod7 Purchased

apparently tied to the Seo Module

JohnAilya

JohnAilya Author Team

Hi there,

We provide the technical support assistance to our customers.

If you have any issues, you can always contact our technical support at http://crunchpress.com/support

Thank you.

is this multi seller, stores themes ?

JohnAilya

JohnAilya Author Team

Hi there,

Sales are managed through Woo-commerce plugin which provides user a dashboard where they can manage there sales and proceed to checkout.

Thank you.

Haven’t purchased this theme yet. I’m wondering: is this a theme that’s only for the plugin or does it become the main wordpress theme as well?

Hi there,

Thank you for your interest.

It is a complete package, and the plugin you need with this WordPress themes are already included in the package that you will receive.

It is a complete and main WordPress theme, and you don’t require any other plugin to run it as advertised.

Best Regards.

I am wondering if this theme allow to group books in categories and use a category list to filter books on a page?

Hi there,

Thank you for your interest in our theme.

Yes, you can add categories and filters in this theme.

Best regards.

Can i change css manually

how can i make slider full width

Hi there,

Yes you can do manual CSS by going to Dashboard > appearance > editor > style.css file

you can change slider width by going to style.css file and look for the following class .no-sidebar .bb-bookblock { height: 431px; width: 938px; }

You can change the layer slider with and height by going to Dashboard > Layer slider WP > slider settings > change settings I have attached a screenshot for you which highlights your issue http://prnt.sc/dfz9l0

Best Regards.

Hi everyone,

great theme, but some (big) issues!

1. When I use ”Featured Author”, anything on the page goes in a mess!

2. My support time expierd so I can not get help from the developer of the theme. Anyone can help here please?

Thank you

Dear Elias77,

It appears you have a purchase older then 06 months. A supported item includes item support for 6 months from the purchase date. You can read more about Envato’s updated item support policy here, http://themeforest.net/page/item_support_policy Item support pricing structure is explained here, https://help.market.envato.com/hc/en-us/articles/205923460-Purchasing-Supported-and-Unsupported-Items

Please extend your support period by making a purchase from product’s page. Once you made the purchase please reply here, we will be glad to answer your technical support questions.

Best Regards.

it is sad that I have to pay $ 42 to solve a small problem that comes with the theme it self. Unfortunately, I can not afford it now because of financial problems. I will come back maybe later. Now I will be forced to change the theme to another.

Thank you for your time, by the way, it was really cool theme.

Hi there,

We have checked your mentioned issue in our testing environment and it is working fine as i have also attached screenshots for you.

The only thing that might have affected it is the changes in the style.css or the divs are not properly added due to which you are facing this issue

http://prnt.sc/dgrf8m http://prnt.sc/dgrfcp

Thank you.

brajot

brajot Purchased

Hi, I need to collaborate with something, what happens is that I bought the theme Book Store by this means, I installed it as it says in the installation guide, but when the active is not shown as in the demo, which clarifies In the guide. But they also say that at the time of installing the template, it installs as an admin panel of the template propopy in the Wordpress panel, which, when I installed the template, that wizard did not install. Then I need you to please help me to install that wizard to be able to import the demo from the Book Store template. Thank you

Hi there,

Please open a ticket at http://crunchpress.com/support and our support team will help you install the theme and set it like the demo. They will require WordPress login credentials for you and they can install the theme for you.

Best Regards.

e-Digital

e-Digital Purchased

Hello, I have a problem with the homepage the blog section is not sliding and is out of its container (I have used the dummy content). Also how do I change featured books image size and add extra row with a category of books with 3 columns below this section.

Hi there,

Currently, it is working fine at our end.

Please open a ticket at http://crunchpress.com/support and share the URL of your website along with WP login credentials in a private ticket so our support team can have a look at it and resolve the issue for you.

Best Regards.

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