CrunchPress

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400 comments found.

When will the next theme update be released please. Polaris and all other theme authors have updated their theme. I am having issues with woocommerce/single-products/product-image. CRUNCHPRESS TEAM, Please hurry up!

Hi there,

The theme update is in the process. It will be live soon.

Best Regards.

Hello

We are working with your theme a long time without problems. We just translated the theme in 2 languages, and its impossible to translate the header strings. I saw that the theme supports WPML​. I find the strings in String Translation -> crunchpress -> “Welcome!” but it dont changes after the save. The menu translation and pages works fine.

Hi there,

Please open a support ticket at http://crunchpress.com/support and they will help you with your queries.

Best Regards.

hi this theme is rtl support?

Greetings!

Sorry to disappoint you. Book Store WordPress Theme does not support RTL.

Best Regards.

I updated to the latest version of the Theme and this seems to have introduced the following Javascript error:

Uncaught TypeError: jQuery(...).owlCarousel is not a function at HTMLDocument.<anonymous> (cp-scripts.js?ver=1.0:2) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2) Please could you explain how to fix this – it is affecting other Javascript components of my site which can no longer run due to this error?

Hi there,

Please get in touch with our support system by generating a ticket at http://crunchpress.com/support

Best Regards.

russdc

russdc Purchased

I’ve installed this on my domain to try it against another theme. Though most of it works, the featured images on each product page are now stretched to about 15 times their normal height. Any ideas about how to fix this? Thanks.

russdc

russdc Purchased

So where you write on your homepage (https://themeforest.net/user/crunchpress),

“Need Support? We back up our themes with 100% free support. We have a support forum set up for our users. We provide support via our Support System . You can expect a reply within 24 – 48 hours in weekdays. If you post a question during weekends or holidays – you will (in most cases) have to wait till Monday or the next business day.”

This somehow doesn’t apply here then? That’s handy to know, isn’t it.

russdc

russdc Purchased

I guess not. So, let me be clear about this…I buy your theme and I get 6 months’ support (despite your website saying you support your themes for free).

Later, something goes wrong… ‘just because…’... and, as I’m out of support time, I now either throw months of work down the drain or I pay up for your support.

Every.Single.Time.

Reminds me of that story about the guy who owns the glass repair shop right next to the biggest multi-story car park in town…

Hi there,

Of course, we cannot provide you support as it not complementary.

The rule of extended support is introduced by ThemeFores previous year.

Please read the item support policy.

Best Regards.

Hi there,

There was some issue. It is working fine now.

Best Regards.

Hi, I can’t see the Live preview of this theme, there is only a blank page. Also http://crunchpress.com/demo/book-store-new/ tell me there is a HTTP ERROR 500. Can you solve this problem to let us see the preview? Thanks

Hi there,

There was some problem before. It is working fine now.

Best Regards.

Greetings to the design team I wanted to ask if this RTL file format exists or not

Hello Ahmed,

Unfortunately, Book Store at the moment does not support RTL. However, we have a major update in the pipeline which will add RTL support in Book Store.

Best Regards,

Hello,

Do you know when you might be releasing an update that would support RTL please? Thank you.

JohnAilya

JohnAilya Author Team

Hi,

It might take around a week or two to release full supported RTL version.

Thanks.

Great News! Thank you for your reply.

Is it best to start creating the site with the new update after it is released or can I start now and then apply RTL with the update? I am trying to avoid wasting time having to redo everything after the RTL version is released?

Thank you :-)

JohnAilya

JohnAilya Author Team

Hi,

We will update the change log with the new update release. If you want only RTL, then I can share RTL stylesheet with you. You only have to attach that with the theme and your RTL will be ready :)

Thanks

lveness

lveness Purchased

Hi, I have just purchased the theme and imported the Demo Content. The content seems to be imported except the Layer Slider and Widgets.

Also, the theme is logging Woocommerce 3.0 compatibility error in log file:

[30-Aug-2017 07:38:50 UTC] The The “add_to_cart_fragments” hook uses out of date data structures and function is deprecated since version 3.1.2. Replace with woocommerce_add_to_cart_fragments.

Please advise when the theme will be completely compatible with Woocommerce 3.

Thanks Lynne

JohnAilya

JohnAilya Author Team

Hi,

You can contact our support team at: contact@crunchpress.com for demo content issues. They will guide you.

Its update is in process, soon it will be live.

Thanks.

How do I get the most current version? I renewed support and it looks to be 2.6 still. Is the current version 2.6 even tho it was updated Sept 9?

Hi there,

Yes, the latest update came on 9th September. Have you installed the update? If you are facing issues, then please open a ticket at our support forum. If you already have a ticket, then please share your ticket ID so I can expedite it for you.

Best Regards.

Hi There

I have installed the updated version of the theme to 2.6 but it is still showing the warning: Your theme (Book Store) contains outdated copies of some WooCommerce template files.

Will there be a further update soon to fix this?

Best regards

Fiona

Hi there,

Sure, we will release an update soon.

In the meanwhile, if you are facing any issues, you can open a private support ticket to get technical support from us.

Best Regards.

Dont bother buying this theme or even anything from Crunchpress. They wont send you the update after requesting it 100 times. I tried getting the update to this one through the license code of another Envato account that was used to buy it and they havent sent me the latest update after numerous requests. They barely even update it anymore and its still outdated.

CrunchPress if you see this, respond to my emails please: https://i.imgur.com/hnWsruS.png

Hi there,

We have replied you to your email. You can download the latest package from your themeforest.net account.

Best Regards.

You have not replied to my email why lie about it? I think you do remember that it was a web dev company named “Ink Gility” that did my website and bought the theme from you. I provided the license in the email and you havent responded. You only gave me an update once last year and now you’re just ignoring me.

Hi there,

We would love to help you out.

All you have to do is to open a ticket at our support forum by visiting http://crunchpress.com/support

Our technical support team will provide you an updated copy of the theme.

Best Regards.

Hi,i want buy your theme,and i want use it for amazon affiliate book store,it is easy to manage? Thanks im new….

Hi there,

Yes, you can use affiliate product URL with in woocommerce it has this default functionality.

Best Regards.

Does this theme support importing stock using table from excel, csv, or xml? I have a stock of 15,000 books and I urgently need to import all the books from a sebum to woocommerce.

Hi there,

We are using WooCommerce for the products with this theme. It is a 3rd party plugin and there is a lot of online help is available online on how to manage your WooCommerce products. You can also discuss this at their support forum.

Best Regards.

Please tell me this third party plugin.

Hi there,

You can visit https://woocommerce.com/ to get all the information you need about this plugin.

Best Regards.

After I updated to the last version (I didn’t do it for a long time… Updated from 2.0 to 2.6) all my featured products, testimonials and the footer is not displaying anymore on homepage, even they are still showing in my back admin: https://drive.google.com/file/d/1-7SOGRiUD3RNSwiXKJ4g1aZMow00VR4P/view?usp=drivesdk http://robiblesociety.com/ Any idea what to do? Your help may be much appreciated!

Hi there,

You have updated to the latest version of the theme and there have been few changes in the latest version.

It is best that you open a private ticket at http://crunchpress.com/support so they can help you out with this problem.

Best Regards.

It’s really odd that this “book” theme only allows for square images. Books are almost never square. I am writing my own CSS to adjust this. But this takes a lot of time. A book theme should allow for rectangular covers. Could you make an update to help with this?

Hi there,

Thank you for your suggestion. We will look into this in our next update.

Best Regards.

You are welcome.

I have few pre sales questions

1. Does is supports Payumoney as the Payment Gateway 2. Can I add book preview option

Hi there,

We are using WooCommerce with our theme. You can use multiple WooCommerce extension to add payment gateways.

Best Regards.

Although ive bought this on a different account they refuse to send any updates plus they are always late with updates and you end up with a broken theme anyways! Stay away from Crunchpress. GREEDY SUPPORT TEAM & FRAUDULENT COMPANY

PROOF OF MY CODE: https://i.imgur.com/KRwkwQy.png

ALSO IVE SENT THEM EMAILS NUMEROUS TIMES THEY JUST IGNORE AND TELL YOU TO BUY SUPPORT EXTENSION.

Hi there,

First of all, be very careful before making allegations. We always care about our customers and provide them the support they need after purchasing an item.

It looks like you have not purchased a theme. If you can contact us with the account that you have used for purchasing our theme, we would love to help you out. It clearly states that you have not purchased this or the other item.

Even if you have and your support ran out, you are obligated to purchase support extension for getting the support from us. When your support is expired, we are not bound to give you any support for the item. You can check the support policy before making false allegations.

Regards.

I don’t want support from you plus the license code is up there and I showed you out. A website company called InkGility bought it and developed the website for me, there is the code. We had a discussion for this and YOU GAVE ME THE UPDATE BEFORE. Now you dont want to. Why do i need support? I just need the latest update file thats it.

Hi there,

Please download the updated copy from this link: https://we.tl/r8YDx0LEqt

Best Regards

una vez que se compra el tema, instalan una version demo para verse como en la live?

pueden agregar el icono de instagram..?

tienen soporte en español..?

Hi there,

Can you please explain your query in English?

Best Regards

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