I purchased your Book Your Travel theme today, facing problem to install the theme. please provide step by step instruction ..
instructions can be found in the documentation.
You can also open a ticket at our support center, providing your URL and WP admin access and we will set the theme up for you.
Hallo.. I still have one moth valid item support, why I cant sent ticket? see screen shot: http://prntscr.com/gxkb5e
I have sent you my problem to my previous ticket #1302606
Can you please check
your purchase code seems to be working therefore I would assume it was a temporary envato API glitch.
Your ticket has been answered.
where to set Tour duration (days) to show as hours? e.g, there are half day tour lasting only 2-4 hours, where and how to set? thank you
there are unfortunately no hourly bookings available at this time.
if i purchasing “Theme, setup & hosting”, next year also we pay same amount?
hosting space is limited or unlimited?
please post these questions at envato hosted as the whole service is done by envato, not us.
Dear Support, if we have train tickets, bus tickets, how to create?
Our theme only supports the built in custom post types – accommodations, tours, cruises and car rentals for booking. You would have to custom code new post types as adding them is not a feature of our theme.
dear supporter, your theme is nice, can you please tell us how to add restaurants module such as for tours, accommodation, cruises, car rental? we wish to have restaurants, and tickets sales, but not put it as extra items, because we may have many restaurants and tickets providers….Please indicate how to combine, give us step by step guides…THANK YOU
Ok, do you know where and how to set the font for the tours editing content? it looks like i can not set any font for the words in tour content….thank you for guidance
Can you please provide a screenshot of which section you are referring to?
Let me show you example: post editing area, there is no option to set font, font size: https://prnt.sc/gyb7oy, and front end does not show eyesight friendly font and font size we want : http://prntscr.com/gyb81o, and this problem happens for the tour section as well. No.3, the location pages: top area has very wide empty space, No.4—-still about page or location or tour, accommodation, etc content words font and font size, how to show it better? http://prntscr.com/gyb92m. No5: about tour inquiry form, if we add tab for clients to choose their schedule from calendar, how to get the codes of calendar for inquiry form section? http://prntscr.com/gyb9up (you see here, clients can not get date option but have to write). Your theme is very NICE and i wish you can provide very nice support to make theme more perfect.
No.3, the location pages: top area has very wide empty space: look: http://prntscr.com/gybay4
can you please open a new ticket at our support center and provide a list of desired styling changes (font family, size, spacing etc.) so that we can provide the custom css code for you.
Where to remove meta’s WordPress.org link? from the widget?
can you please be more specific about in what widget would you like to remove this from?
left sidebar widget, meta?
Have you gone to Appearance -> Widgets -> Left sidebar and looked in there?
Hi, themeenergy. My question is that, that I have created room type in accommodation section. Then there is a process to create “vacancy”, so I am having error which is not showing a room type option in vacancy, though I already created a room type earlier. I don’t know what to do.?
Help me out.!
please sign at our support center up and submit a new ticket. Include all the details about the issue and your site URL.
Please also privately include your WP and FTP login info when creating the ticket so that our support team can take a closer look and help you out.
I know what i have to do, i just have to check the room type from accommodation list, then it’s all done.
Thanks for your help anyway..!!
You are welcome!
Thank you so much for wonderful theme, i submited ticket and please answer me with the CSS codes and guide me where to put the codes, etc…
Thanks for submitting a ticket. We answer tickets on a first come first serve basis. As soon as your ticket reaches the top of the queue it will be resolved.
Hi. I have some questions about the template, first for the login and sign up it´s different for people who going to sell and people who going to buy? or it is the same? and how is the difference, talking about the payment with sellers?
Second, this template has portfolio?
Third, this template has multilingual?
fourth: exist different home designs?
Thanks for the help
thank you for your interest. Please find the answers below.
1) Login and registration pages are different. There are also different roles assigned to user based on the registration form, one can submit content, one cannot.
2) There are no “typical” as in digital agency portfolio page templates available, however there are plenty of other niche specific templates ready.
3) Yes, the theme can be translated into any language of your choice and is also compatible with the WPML plugin.
4) Different designs and ready to use demos are coming soon.
Have a great day!
Thanks for the answer,
Now I have other questions, sorry. But I am really interesting in this theme.
I asked about portfolio, because I want at the moment hide the option of add listing and use portfolio for people watch our products (houses in this case) and they will contact us with message. After with the time we will change it just like the demo. But in this case i would can use a portfolio´s plugin?
And talking about design, would can I change the home design myself? even if i need use css?
Yes, you could use an additional plugin to build your portfolio.
Home page layout can be changed already. We are also happy to help with css tweaks when needed.
Have you add front-end submition ?
Can I use your plugin for portal booking where hotel can register and publish accommodation from front-end.
Yes, our theme has frontend submissions and partner property management
If I take an annual package thème, setup & hosting, can I change to personnal hosting later ?
I believe you can.
How can I register as partener un your demo ?
You will find partner functionality under the “For Partners” menu on the demo:
Thanks for jour answer. As l navigate from mobile this page redirect to the search page.
In desktop, I can register as partener.
Is it a normal behaviour ?
Can you clarify what you mean?
When I had consulted this link on mobile, I saw search page not registration partener page.
Now it’s OK.
If I but this plugin, I’ll have the same booking site like your demo?
Or I must buy complementary template/plugin ?
Our theme is self sufficient and can be installed to match our demo out of the box. There are plugins we recommend to use (for example WooCommerce) however, they are free.
We own an extended licence of the Revolution slider which allows us to bundle the plugin (and any future upgrades) with our theme, so you get that as well.
I had read your documentation. Waouh ! This plugin is exactly what I want.
Now, I can buy it.
Great to hear, thanks. Btw, it’s not a WordPress plugin, it’s a WordPress theme.
Thanks for your nice theme, well, can you please tell me how to add the hotel reviews from TripAdvisor to our theme’s accommodation section?
add a tab or add field from the theme option accommodation?
You can add a field to an existing tab, or you can create a new tab and add a field to it. Then you can edit your individual accommodations and add values to the new field.
When registering a new user, we are forced to generate a password for him. In the registration form, for some reason, there is no “password” field and the letter with the activation link also does not contain the automatically generated password. We want the user to register without an administrator. How to do it?
That is a default wordpress setting. You can go to Appearance -> Theme options -> Configuration setting and check the checkbox to allow users to set their own password.
In the admin booking forms section, is it possible to add a custom code? We have our own back-end booking system but want to retain the use of the theme design and filters.
You would have to custom code something like that, our support staff can however point you to the various files involved so that you can add your code in the appropriate files.
Is it support for only one hotel with many room types eg.Deluxe for 10 rooms standard for 30 rooms? Do you have any backend demo of room reservation and booking system?
Yes the system supports use for 1 or multiple hotels with multiples of room combinations. You can create seasonal vacancies and make multiple rooms available.
Hi, client support question.
My client has bought this theme & I’m adding hotel rooms. But when I pick the date, click on proceed an error shows “Sorry, this product cannot be purchased.”
Using woo Version 3.2.1, theme Version: 7.17
Thanks in advance
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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