49 comments found.
Can you please advise. When the filter button is clicked, the sidebar that should have filters is empty (filter by price/ attribute) ... even when they have been added to the off canvas widget
I apologize for the inconvenience!
It is a known bug in WooCommerce which is still not corrected by the plugin developers as mentioned here
I’m not sure why WooCommerce contributors did not fixed it yet.
But there is a work around to clear this issue. Just follow the specific comment that I tagged in the below link and I hope it will clear the issue.
https://github.com/woocommerce/woocommerce/issues/27419#issuecomment-1164145344
Otherwise, open a support ticket under general inquiry at https://envato.acmeedesign.support/ so our support team help you with it.
Can you please advise. When the filter button is clicked, the sidebar that should have filters is empty
How can i update the theme ? you told me to download the update from dwonload page, what can i do that and make the update?
You can find step by step guide to update the BookChoix theme and core plugin here https://acmeedesign.support/help/how-to-update-bookchoix-bookstore-wordpress-theme/
https://acmeedesign.support/help/how-to-update-bookchoix-core-plugin/
thanks
Hello my dear, Can I prevent users from printing or downloading a PDF sample file that I am displaying on my website? I also want to prevent users from taking screenshots of the file. Some websites use this method to prevent users from copying the content.
Hello my dear, Can I prevent users from printing or downloading a PDF sample file that I am displaying on my website? I also want to prevent users from taking screenshots of the file. Some websites use this method to prevent users from copying the content.
Hi,
You can turn off the download option under Wonderpdf settings to prevent downloads. To protect a PDF from copying or from taking screenshots you need to integrate a DRM method which is a dificult to integrate in a theme at a lowest price. You can find some 3rd party PDF encryption services like https://www.locklizard.com/pdf-encryption/ to secure the PDF files.
Knowledge Base
Official Support
thank
“I hope the template supports social media and displays their icons within the template, such as Snapchat and TikTok. I also added a YouTube channel link, but it didn’t appear at the top of the template.”
Hi,
Please open a support ticket at https://envato.acmeedesign.support/ so our support team will help you with any issue.
Apologies for the inconvenience!
Knowledge Base
Official Support
Hello, where i get a purchase code ?
Please read the following link to know the purchase code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Hello my dear , i did but there is a message appear for me: Error – 400 – fast_purchase_already_exits You already have added this purchase
Hi,
Apologies for the inconvenience!
Can you please send us an email from the contact form here https://codecanyon.net/user/acmee
Knowledge Base
Official Support
hello after the upgrade, i have been facing issues with my site , my site keeps saying the server is busy then gives error 503….. this started the same day i upgraded… the server is running many websites and all are loading/working well except the websites running bookchoix that i just upgraded is there away i can downgrade because before upgrade it use to work fine?
Hi,
Apologies for the inconvenience!
We checked the update and found no problems. Aside from the theme, there could be other factors causing the error. It is difficult to give solution without analyzing the website. So please open a ticket at https://envato.acmeedesign.support/ so our support team will analyze the issue and sort it for you.
I hope you understand!
Knowledge Base
Official Support
Sir i got the issue After disabling the BookChix Core pluging from c-panel/root everything worked well and my website became more faster than usual and all the errors disappeared completely but when i tried to enable it once again, the problems returned and i could not even login through wp-admin till i went back to cpanel and renamed it/disbled it that’s when the website started working again even better and faster
https://prnt.sc/P8uXSIQICBzEmy issues with opening a ticket is my support expired and I don’t know if you will offer me a support when it’s expired may be i will keep bookchoix core plugin disabled till the next upgrade in the future
Hi,
I think, probably you’ve just updated the core plugin keeping the older version of the theme because many users do the same. Anyhow, you can contact us through our profile contact form https://themeforest.net/user/acmee so we can check the issue and help you better. You don’t need to have active support for fatal errors.
Knowledge Base
Official Support
Hi,
Did you managed to update both the BookChoix theme and core plugin to the latest version 1.5.3? Still, we didn’t received any emails from you. We are looking forward to help you with your query.
Knowledge Base
Official Support
hello sorry for delays , I just send an email
thanks for the support
Hi Andrew,
Hopefully, the problem has been resolved after increasing the memory to the minimum required value.
Knowledge Base
Official Support
hello sir thank you for your support. Everything is working well
You are more than welcome, Andrew! I am glad that everything is working fine. Feel free to get in touch for any other queries!
Knowledge Base
Official Support
hello dear team ! I am using this theme and i want to add epub files to my products. How can I do that since wordpress keeps rejecting it? Thanks!
Hi,
For support, please open a support ticket at https://envato.acmeedesign.support/ so our support team will assist you with your query.
Knowledge Base
Official Support
Hello support, I understand my support is expired but this is a one off question as I have always figured my way around the purchased theme. How do I change the link URL for blog posts where it says Previous and Next post. It appears the URL http://hostacmee.space/demo/bookchoix/?p=xxx is stuck no matter what I try to do. Thanks
Hi again, I have finally found away to get rid of the URLs but never the less you can go ahead and share your feedback for others to probably pick up should they experience the same issue. Thanks
Hi,
I apologize for the inconvenience!
We will soon update the coding to make the URL SEO friendly.
Thanks so much for the heads up!
Knowledge Base
Official Support
Nice looking theme,(I purchased) but is there a way to make it multivendor capable, like with Dokan or similar plugins? Maybe that is in the works?
Hi,
We have future plans for Multi-vendor support but sorry I don’t have any information about the release date.
Knowledge Base
Official Support
But soon you can expect it.
Knowledge Base
Official Support
Hello, I need to know how to change (BOOK DETAILS) to custom, for example, data details or page details.
Thanks.
Hi,
You can change that text under Appearance -> BookChoix Options -> Single product page -> Custom Book details text
I hope this helps!
Knowledge Base
Official Support
Hello, I have just purchased this template and I hope to find what I am looking for in it
Hi,
Congratulations on your purchase! We appreciate your trust in our product and we’re confident that the template you’ve chosen will meet your needs. If you have any questions or need assistance while using it, please open a support ticket at https://envato.acmeedesign.support/
Knowledge Base
Official Support
hello sir are we on 1.5.0 or 1.5.1 version?
this notification has been here for weeks now https://prnt.sc/Ir-niqzmAASY also my current installed version is 1.5.0 https://prnt.sc/MW9YJeTK7YhI but it keeps saying i am on version 1.4.7
i started experiencing this after the update i did on 25th aug
kindly assist
sorry my support is expired
The latest version of BookChoix theme is 1.5.0 and the core plugin version is 1.5.1.
https://prnt.sc/MW9YJeTK7YhI this screenshot shows the theme version. Please visit plugins.php page to check the BookChoix core plugin version ( I hope you’re still using 1.4.7).
I hope this helps!
okay doing it right away
thanks
author let me ask, me when I click here but can’t click. I want to buy your theme but I think this feature is not very good, I don’t know if you will fix it in the future https://prnt.sc/fr-x3dvrhHUi
Hi,
It is intentionally added for styling reason but we’re adding few more grid styles and will be available by next week. If you want a quick fix, you can open a support ticket at https://acmeedesign.support/ and our support team will help you with it.
Knowledge Base
Official Support
Hello! pre-sales question, this theme supports digital products? i will sell e-books, so that the user can DOWNLOAD the file after payment.. thanks!
Hi,
Yes, the BookChoix theme supports digital books and you can able to add downloadable files to the products. If you need help in adding download books to the products, just open a support ticket after your purchase so our support team can help you out. https://envato.acmeedesign.support/
I hope this helps!
Knowledge Base
Official Support
I bought your template and I want to develop my site for selling recorded training courses and I am looking for a suitable template with your template. Can anyone help me suggest a suitable template for selling recorded courses?
I am looking for a template that is compatible with your template.
I believe you’re looking for a LMS plugin to integrate with the BookChoix theme. Here you will find a list of LMS plugins that suit your requirements https://kinsta.com/blog/wordpress-lms-plugins/
We didn’t tested with these plugins but most plugins with Elementor and shortcode support will work without any issues. If you have any issues are any further assistance, please open a support ticket at https://envato.acmeedesign.support/tickets/ so our support team will guide you precisely.
Knowledge Base
Official Support
Hello, it seems that the template is great, but it needs improvement. Visitors should be provided with a control panel to preview the template properly. I’m interested in purchasing this template, but since the images cannot be clicked to access the products and require clicking on the link instead, it is frustrating. This might lead to losing many sales. Please clarify how to access the products more easily and efficiently. Thank you in advance for your response.
Hi,
I understand! We have plans for adding more different product grids in the coming updates. You can expect those in the future updates.
Knowledge Base
Official Support
Hi, is there any way to put product details under short description? Thanks
Hi,
It needs customization which is not covered in the theme support. You may need to get help from a developer to customize the theme according to your needs.
I hope you understand!
Knowledge Base
Official Support
yes I understand very well, thank you
It’s our pleasure to assist you!
Knowledge Base
Official Support
Hello sir I wnated to buy your plugin, but needed to have it compatabile with Dokan. when do you release the Dokan compatability? I hope soon,
thanks,
Hi,
We will add the compatibility for Dokan in the future update but I can’t give you any ETA about the update because it may be false if it delays.
Knowledge Base
Official Support
can we remove the review section from product page? please guide me how
Yes, it is possible. Please open a support ticket at https://envato.acmeedesign.support/ so our support team can help you on this.
Knowledge Base
Official Support
Dear,
Before buying this theme, I would like to be sure that everything works, so I would like to ask you why I got the empty cart, when I tried to simulate purchase in demo example?
Thank you for your time!
Best regards
Hi,
For the purpose of preventing spam orders, we disabled it. You can try it again now that I’ve enabled it once more.
Knowledge Base
Official Support
